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Home / Accredited / QCTO Occupational Qualifications / Occupational Certificate: Retail Chain Store Manager (SAQA I.D. 103150; NQF Level 05; Credits:106) – Full Qualification
Quick Look Course Summary:Occupational Certificate: Retail Chain Store Manager (SAQA I.D. 103150; NQF Level 05; Credits:106) – Full Qualification
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Next Public Course Date:
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Length: 10 day(s)
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Price: 1 Person Price on request 3 Person Price on request 10 Person Price on request
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Closing to new enrolments on 30 December 2026
This qualification (SAQA ID 103150) has passed its registration end date and is now in teach-out. New learners must be enrolled on or before 30 December 2026. Learners enrolled by that date have until 30 December 2029 to complete and be awarded the qualification.
BOTI remains accredited to deliver it. To secure places, speak to us before the closing date — or ask about the QCTO qualifications that stay open for enrolment beyond 2028.
Occupational Certificate: Retail Chain Store Manager – QCTO Accredited
Duration: 10 contact days, typically completed in 12 months
Curriculum: Knowledge 26 credits · Practical Skills 21 credits · Work Experience 59 credits
Curriculum: Knowledge 26 credits · Practical Skills 21 credits · Work Experience 59 credits
SAQA I.D. 103150
NQF Level 05
Credits: 106 – Full Qualification
QCTO accredited. This qualification is accredited by the Quality Council for Trades and Occupations (QCTO) and delivered by BOTI as an accredited Skills Development Provider under accreditation 07-QCTO/SDP090726185801, valid to 30 June 2029.
On successful completion and external assessment, the QCTO issues the national certificate for this qualification. Occupational qualifications are the national standard replacing the pre-2009 system, and their credits are recognised for B-BBEE skills development spend, SETA grants and learnerships.
Introduction
This qualification prepares learners to manage a retail chain store outlet in line with head-office standards. It covers store operations, merchandising and stock control, customer experience, staff supervision and the financial performance of a store, so that a manager can run an outlet profitably while meeting the brand and compliance requirements of a national chain.
Qualification Outcomes
Upon successful completion of this qualification, learners will be able to:
- Manage the daily operations of a retail chain store outlet
- Implement merchandising and promotional standards set by head office
- Control stock, shrinkage, ordering and replenishment
- Lead, schedule and develop a store team
- Interpret and act on store financial and sales performance data
- Apply retail legislation, health and safety and loss-prevention requirements
Qualification Outline
Module 1: Retail Store Operations
- Store opening, trading and closing procedures
- Point-of-sale and cash office controls
- Customer service and complaint resolution
- Health, safety and security in a retail environment
Module 2: Merchandising and Stock
- Implementing planograms and promotional layouts
- Stock ordering, receiving and replenishment
- Stock counts, shrinkage and loss prevention
- Supplier and delivery management
Module 3: Team Leadership
- Staff scheduling and shift management
- Coaching, performance and discipline
- Managing diversity and workplace relations
- Communication across a store team
Module 4: Store Financial Performance
- Reading and acting on sales and margin reports
- Budgets, targets and expense control
- Basic retail mathematics and pricing
- Reporting to area and regional management
The work experience component is completed in your current store-management role.
Assessment
Assessment is based on a combination of the following methods:
- Assignments and projects
- Practical assessments and workplace simulations
- Written examinations
- Portfolios of evidence
The qualification concludes with an External Integrated Summative Assessment (EISA), conducted under QCTO rules, which integrates the knowledge, practical and workplace components.
Who Should Attend
Store managers, assistant managers and senior supervisors in a retail chain environment, and candidates being developed into store management roles.
Enquire
Contact BOTI on 011 882 8853 or [email protected] to discuss intake dates, learnership options and group pricing.
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.