Outlook training equips your staff to manage email, calendars and tasks with confidence. BOTI’s MS Outlook for Beginners course is a 1-day, facilitator-led skills programme delivered on-site or off-site across South Africa; delegates receive a BOTI certificate of completion (this is not an accredited qualification). For a credit-bearing route, ask about our IT End User Computing qualification (Services SETA 61591), which covers Outlook and the wider Microsoft Office suite. It turns inbox chaos into a productive daily workflow for your teams.

If your people lose hours to a cluttered inbox, missed meetings and buried attachments, this Outlook training course gives them a structured, repeatable system. BOTI has trained staff for clients including Sasol, Glencore and the City of Johannesburg, and delivers this course in Johannesburg, Cape Town, Durban and Pretoria, in-house at your premises, or remotely for distributed teams.

Book this course for your team: Request a quote or a free 15-minute training-needs callback on 011 882 8853 or via boti.co.za. Ask about our free Outlook productivity checklist for new delegates.

Course at a Glance

What This Outlook Training Covers

This Outlook training builds practical, job-ready email skills. Participants learn to:

• Log onto the Internet and use email software for sending and receiving messages
• Attach documents or files to emails
• Organise message folders within email software
• Utilise address functions
• Adjust basic mailbox settings
• Establish a functional mailbox

Learning Outcomes

On completion, delegates develop proficiency in:

• Email functionality principles
• Mailbox components (Inbox, Sent, Outbox, Trash)
• Using Cc and Bcc functions
• Email signature configuration
• “Netiquette” (Internet etiquette) practices
• MIME attachment usage for images, sound and text
• Email header structure
• Email security and anti-virus awareness
• SPAM identification and management
• Outlook Address Book management

These outcomes align with the email competencies inside our IT End User Computing qualification (Services SETA 61591), so your training spend builds verifiable skills that can be recorded on your skills-development reports.

What Delegates Can Do After Training

The value of Outlook training is measured in daily behaviour, not theory. Back at their desks, delegates should be able to:

• Keep a clean, navigable inbox — sort messages into folders, archive what is done and find anything in seconds
• Communicate professionally — apply consistent signatures, correct use of Cc and Bcc, and basic netiquette across the team
• Handle attachments safely — send, receive and store files without clogging mailboxes, and recognise risky or SPAM messages
• Stay on top of correspondence — manage the address book and respond to high email volumes without items slipping

For HR and L&D buyers, these are the habits that directly affect responsiveness, customer service and the professional image of your organisation.

Who Should Attend

This Outlook training is built for individuals seeking to improve their computer skills. In a corporate context, that typically means:

• Administrative and reception staff who manage high email volumes
• New hires and graduates standardising on company email practice
• Operations and support teams coordinating via shared inboxes and calendars
• Any employee moving from basic email use to confident, professional communication

For HR and L&D buyers, it is an ideal foundation course to roll out across departments where email discipline directly affects responsiveness and customer service. Because it is a single day, it is easy to schedule for a full team without taking staff off the floor for long.

Outlook and Microsoft 365 Productivity Training

Outlook rarely works in isolation. For teams already on Microsoft 365, BOTI can extend this foundation into broader productivity training so that email, calendar and collaboration tools reinforce one another. Building on the Outlook skills above, productivity-focused Outlook training typically reinforces:

• Calendar and meeting management — scheduling, recurring meetings, shared calendars and avoiding double-bookings across a team
• Tasks and follow-up — converting emails into trackable to-dos so nothing slips
• Rules and folders — automating sorting so inboxes stay manageable at scale
• Search and categories — finding any message or attachment in seconds
• Integration with Microsoft 365 — connecting Outlook with Teams, OneDrive and SharePoint so attachments, meetings and shared files flow without friction

For organisations standardising on Microsoft 365, we recommend pairing Outlook training with complementary MS Office courses so staff carry consistent habits across email, documents and spreadsheets. This cluster approach gives HR and L&D a coherent digital-skills pathway rather than one-off courses.

Explore related options to build a full productivity programme:

• MS Excel training for spreadsheets, formulas and reporting
• Microsoft Word training for professional document creation
• Microsoft Office bundle training to upskill teams across the full suite
• Browse all computer and software courses to plan a department-wide rollout

Why Choose BOTI for Outlook Training

• Accredited provider — Services SETA 12582, MICT SETA and QCTO Quality Partner status, with a credit-bearing IT End User Computing route (61591) available
• Flexible delivery — off-site, in-house at your premises, or remote, in all major SA city centres
• Corporate track record — trusted by clients including Sasol, Glencore and the City of Johannesburg
• Team-focused — group quotes for 1, 3 or 10+ delegates, scalable to whole departments
• Practical and benefit-led — delegates leave able to apply skills the same day

Funded Training

This Outlook course is a practical, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). For a credit-bearing route that supports your skills-development reporting, ask about our IT End User Computing qualification (Services SETA 61591). Training spend contributes to the B-BBEE skills-development element (target 6% of the leviable amount) and is informed by your Skills Development Levy (SDL) of 1% of payroll. Our consultants can help you align Outlook and Microsoft 365 training with your Workplace Skills Plan so a routine upskilling exercise also strengthens your scorecard. (This is general guidance, not financial or legal advice — confirm specifics with your accredited consultant.)

How to Book

1. Tell us your group size and location — JHB, Cape Town, Durban, Pretoria, in-house or remote.
2. Receive a tailored quote — pricing is confirmed per group.
3. Schedule delivery — on a date that suits your team.

Ready to upskill your team? Request a quote or book a free 15-minute callback to scope your Outlook and Microsoft 365 training needs. Call 011 882 8853 or visit boti.co.za. Download our free Outlook productivity checklist to share with delegates before training.

Frequently Asked Questions

Is the Outlook training accredited?
This MS Outlook for Beginners course is a practical, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). BOTI is an accredited provider (Services SETA 12582, MICT SETA, QCTO Quality Partner). For a credit-bearing route covering Outlook and the wider Office suite, ask about our IT End User Computing qualification (Services SETA 61591).

How long is the Outlook training course?
The course runs for 1 day. It can be delivered on-site at your premises, off-site at a venue, or remotely for distributed teams.

Can the course be delivered in-house for our team?
Yes. BOTI delivers in-house and off-site training in all major South African city centres — Johannesburg, Cape Town, Durban and Pretoria — and remotely for teams working across multiple sites.

Can you combine Outlook with wider Microsoft 365 productivity training?
Yes. We can extend the Outlook foundation into calendar, tasks, rules and Microsoft 365 integration, and bundle it with Excel, Word and other MS Office courses for a complete digital-skills pathway.