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Quick Look Course Summary:Basic Workplace Research and Data (Unit Standards 9009 + 8418) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Basic Workplace Research and Data (Unit Standards 9009 + 8418) (3 days)
Staff who organise and read data correctly, draw sensible conclusions from it, and run a small research project at work from planning to a short presentation – with 7 accredited credits.
Good decisions start with good questions and reliable information. This accredited research skills course combines two unit standards, each taught and assessed on its own: unit standard 9009, a fundamental unit standard on basic statistics and probability (NQF Level 2, 3 credits), and unit standard 8418 on doing basic research (NQF Level 2, 4 credits). Both are part of the National Certificate: Business Administration Services (SAQA ID 23833), and BOTI delivers them under its Services SETA accreditation.
Day one follows unit standard 9009: reading tables correctly, recording and organising data, calculating the mean, median, mode, range and quartiles, drawing pie charts, bar graphs and stem-and-leaf plots, and explaining what the data says about trends and groups of people.
Days two and three follow unit standard 8418: planning a small research project around the way work flows through the organisation, collecting information through interviews, analysing it with a flow chart, presenting the findings in a five-minute talk with slides and looking back honestly at one's own part in each phase.
Why this course
For your organisation
- Staff who read tables and charts correctly before acting on them
- Workplace questions investigated in a simple, structured way
- Clear flow charts of how work actually moves through a process
- Short, evidence-based presentations of findings
- Two accredited unit standards towards a Business Administration qualification
For your delegates
- Seven accredited credits from two unit standards
- Confidence with averages, spread and basic charts
- A complete small research project for your portfolio
- Practice in presenting findings with slides
What delegates will be able to do
- Read tables correctly and extract the data needed to answer a question
- Record and organise data and calculate measures of centre and spread
- Draw clear charts and graphs with suitable scales
- Explain the trends and group profiles that the data shows
- Plan a small research project based on how work flows in the organisation
- Collect information through interviews
- Analyse the information with a flow chart
- Present findings in a brief report and a five-minute presentation
- Reflect on your own part in each phase of the project
Who should attend
Administrators, clerks, team members and junior supervisors who gather information, keep records or need to answer questions about how work is done. Unit standard 9009 assumes mathematics and communication at NQF Level 1; unit standard 8418 has no entry requirements.
Course outline
Day 1 – Unit standard 9009: organising and reading data
Outcome 1: Organising and representing data
- Questions that statistics can answer
- Reading row and column headings in tables
- Using raw data and figures from tables
- Recording and organising data to solve problems
- Mean, median, mode, range and quartiles with workplace examples
- Choosing the right statistic for the question
- Pie charts, bar graphs and stem-and-leaf plots with correct scales
Outcome 2: Giving opinions on what the data shows
- Explaining findings in writing or aloud
- Justifying trends, group profiles and attitudes
- Pulling the right information from a chart or table
- Portfolio of evidence for unit standard 9009
Day 2 – Unit standard 8418: planning research and collecting data
Outcome 1: Planning a research project
- Choosing a workplace question worth answering
- Mapping how work flows to deliver a product or service
- Deciding whom to ask and what to ask them
- A simple research plan and timeline
Outcome 2: Collecting data through interviews
- Writing clear interview questions
- Setting up and conducting interviews
- Recording answers accurately
- Organising and collating interview notes
Day 3 – Unit standard 8418: analysing, reporting and reflecting
Outcome 3: Analysing data with a flow chart
- Sorting interview data into themes
- Drawing a flow chart of the process
- Spotting delays, duplication and gaps
- Drawing conclusions from the analysis
Outcome 4: Reporting the findings
- Writing a brief findings report
- Building a few clear slides
- Delivering a five-minute presentation
Outcome 5: Evaluating your own performance
- Looking back at your part in each phase
- What you would do differently next time
- Portfolio of evidence for unit standard 8418
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 9009 (NQF Level 2, 3 credits, fundamental) and 8418 (NQF Level 2, 4 credits, elective). Both are part of the National Certificate: Business Administration Services (SAQA ID 23833), and unit standard 9009 is also part of the National Certificate: New Venture Creation (SMME) (SAQA ID 49648). BOTI delivers them under its Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 9009 assumes mathematics and communication at NQF Level 1. Unit standard 8418 has no entry requirements.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Analysing Data with Excel (2 days) covers organising, summarising and charting data, with a BOTI certificate of attendance.
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