FREE FOR SOUTH AFRICAN MANAGERS
The Team Leader’s Toolkit
10 practical tools you can use on Monday — for tough conversations, feedback, conflict, time and hiring. No theory, no fluff.
- ▸ The stuff no one trains new managers on
- ▸ One page per tool — use one this week
- ▸ Built for SA teams by BOTi
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What’s inside — 10 tools
1. The 3-sentence message
Make your message land the first time.
Make your message land the first time.
2. The conversation opener
Lower the temperature in a hard chat.
Lower the temperature in a hard chat.
3. The two-second pause
Emotional intelligence under pressure.
Emotional intelligence under pressure.
4. The weekly priority reset
Move the one thing that matters.
Move the one thing that matters.
5. The delegation ladder
Stop being the bottleneck.
Stop being the bottleneck.
6. The S-B-I feedback formula
Feedback that’s specific and fair.
Feedback that’s specific and fair.
7. The 15-minute one-on-one
Catch problems while they’re small.
Catch problems while they’re small.
8. The fair-process checklist
Discipline that holds up at the CCMA.
Discipline that holds up at the CCMA.
9. The behavioural question bank
Hire for how people actually work.
Hire for how people actually work.
10. Team AI ground rules
Set 3 rules before there’s a problem.
Set 3 rules before there’s a problem.
Built by BOTi — accredited, customised corporate training for SA teams. Management, computer & IT skills, learnerships and nearly 400 courses. SETA-aligned and counts toward your skills-development spend & B-BBEE.