As a manager, how do you help your staff develop and improve their success rate? Whether it’s planning, monitoring, or reviewing an employee’s work, there are certainly a lot of moving parts to consider. But all of those elements will fall under the umbrella of performance management. First, you’ll learn what performance management is and what steps are involved in the cycle. Then, you’ll learn why the cycle is an ongoing process that’s critical to success. 

This module consists of 6 lessons which must be completed in sequential order.

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Annual performance reviews have been the norm in corporations for years. But are performance and development really once-a-year events? Likewise, how useful can feedback be if it’s shared one month—three months—or even eight months after the fact?

This module consists of 5 lessons that must be completed sequentially.

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Performance standards serve as essential guidelines for employees, outlining what the organisation expects from them as part of the team. When crafting these standards, it’s crucial to ensure they align with organisational goals, foster employee engagement, and contribute to overall success. 

This module consists of 5 lessons that must be completed sequentially.

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Setting a goal isn’t always easy. Even when we’re committed to change, we can still get caught up in vague ambitions—“I want a promotion” or “I want financial freedom”—while failing to define any specific terms. As a result, our goals become hazy ideas that we never end up reaching. So, how do you break through that pattern and set goals that actually work?

This module consists of 6 lessons that must be completed sequentially.

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Imagine you have an annual budget for team training and development. Where do you invest it? Or, say that you’re devoting a set amount of time to individual mentoring and coaching. How do you make the most of your time with each team member? 

This module consists of 5 lessons that must be completed sequentially.

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It’s been six months since you brought a new customer support agent onto your team—and things aren’t going well. The new agent consistently receives negative feedback ratings from customers. They often leave support tickets unanswered for one or even two weeks. They leave work early, turn in projects late, and put in the minimum effort to resolve customer problems or help customers find the information they need.   

This module consists of 5 lessons that must be completed sequentially.

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Performance Monitoring Systems and Tools play a crucial role in tracking and optimising performance within organisations. Here’s a comprehensive overview:  

This module consists of 5 lessons that must be completed sequentially.

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Annual performance reviews are not just a formality. They’re one of the best tools managers have to develop their teams and improve performance. They’re not just inevitable—they’re essential.

This module consists of 6 lessons that must be completed sequentially.

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So, how can you provide employees with effective feedback? In this lesson, you’ll learn about the two types of workplace feedback and their benefits. Then, you’ll learn how to follow a feedback process and ensure that your message is well-received.

This module consists of 7 lessons that must be completed sequentially.

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In this lesson, you’ll learn best practices to handle five of the most common—and most difficult—reactions to feedback. Whether you’re up against the employee who goes silent, gets angry, or denies the validity of your feedback, this guide will help you build confidence in handling the worst-case scenarios professionally and effectively.

This module consists of 8 lessons that must be completed sequentially.

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So, how do you bring out the best in your best-performing employees? How do you challenge someone who’s already at the top of their game? What are the risks to all-star retention, and how do you keep high achievers excited and inspired by their work? Uncover the answers to these questions in the following lesson, where you’ll learn tips for managing and developing your top-performing employees.

This module consists of 6 lessons that must be completed sequentially.

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In this module, you’ll learn how to manage frontline managers effectively by exploring the answers to these questions:

• What is your role as a manager of managers?
• Where do other managers most need your support?
• And what are some best practices for managing other managers?

This module consists of 5 lessons that must be completed sequentially.

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