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DTSTART;TZID=UTC:20220802T080000
DTEND;TZID=UTC:20220803T170000
DTSTAMP:20260605T174627
CREATED:20220729T063159Z
LAST-MODIFIED:20220729T064800Z
UID:152879-1659427200-1659546000@www.boti.co.za
SUMMARY:Monitoring Individual Performance to create High Functioning teams \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMonitoring Individual Performance to create High Functioning teams \nAs a manager in charge of a team you are responsible to ensure that your team consistently delivers against assigned organizational goals and objectives.  To measure team effectiveness requires that you monitor the performance of each team member on a regular basis to establish where any performance gaps or indeed significant achievements may be evident.  From the performance review process It could arise that team structure may need to be adjusted or certain individuals may require additional training or even disciplinary measures as a result of poor performance. \nThis practical course outlines the systems that you will need to formulate and put in place to effectively deal with maintaining the required performance standards of your team in line with organizational requirements. \nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nCourse duration \n2 days \nCreate performing teams when you learn how to: \n\nFormulate performance standards for team members in a unit.\nEstablish systems for monitoring performance of team members.\nPrepare for a performance review with a team member.\nConduct a performance review interview.\nIdentify performance gaps and propose corrective solutions where necessary.\nIdentify and recommend relevant training programmes where necessary.\nMonitor team structure.\n\nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Monitoring Individual Performance to create High Functioning teams course \nUpon successful completion of this course you will have mastered the techniques involved in setting performance standards for high functioning teams and sufficiently developed your competencies in the following areas: \n\nSet performance measures in line with business goals\, objectives and deliverables and formulate appropriate performance standards for team members.\nSet performance standards in a clear and concise manner and specify activities to be performed and the required standards of performance.\nIncorporate feedback from team members into performance standards to obtain buy-in from all team members.\nRecord and document performance standards according to policies and procedures.\nEstablish systems and processes for monitoring performance in line with policies and procedures.\nCommunicate elements of performance monitoring system to all team members to obtain buy-in.\nPrepare for a performance review with a team member and advise nature of the review as well as time\, date and venue.\nProvide relevant feedback to a team member that is fair and communicated in a constructive and supportive manner.\nAccurately\, fairly and honestly record positive and negative aspects of a team member’s performance for report back and follow-up.\nAgree upon an action plan with the team member that will address performance gaps as well as build upon positive performance.\nDocument action plans and obtain sign off from both parties.\n\nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis Unit Standard course is aligned to Unit Standard 252034:  Monitor and evaluate team members against performance standards \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Empower yourself with Essential Conflict Management Skills \nEffectively Manage Human Resources & Labour Relations \nBuild Winning Teams to Achieve Company Objectives \nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/monitoring-individual-performance-to-create-high-functioning-teams-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-teams.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220801T080000
DTEND;TZID=UTC:20220802T170000
DTSTAMP:20260605T174627
CREATED:20220729T074224Z
LAST-MODIFIED:20220729T074224Z
UID:153053-1659340800-1659459600@www.boti.co.za
SUMMARY:Events Management Expertise \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220801T080000
DTEND;TZID=UTC:20220802T170000
DTSTAMP:20260605T174627
CREATED:20220729T070812Z
LAST-MODIFIED:20220729T070812Z
UID:152969-1659340800-1659459600@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Soft & Interpersonal Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220801T080000
DTEND;TZID=UTC:20220802T170000
DTSTAMP:20260605T174627
CREATED:20220729T063158Z
LAST-MODIFIED:20220729T063158Z
UID:152878-1659340800-1659459600@www.boti.co.za
SUMMARY:Professional Presentations Course\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional presentations course\nThe power of the spoken word should not be underestimated.  Having the confidence to speak with knowledge and conviction\, yet\, with the right amount of tact balanced with a degree of assertiveness is essential in developing your presentation skills.  At the same time\, one’s ability to listen effectively to another’s presentation with genuine interest and understanding\, accurately assess the content and respond with appropriate critique is equally important in maintaining a professional edge involving all types of public speaking engagements. \nThis course is about powerful presentations and effectively using the power of interaction to keep the conversation going.  You will learn how to become an effective speaker and a good listener who not only knows what to listen out for\, but also how to successfully develop strategies to engage and maintain consistent dialogue. \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nHarness the power of the spoken word when you learn how to:\n\nDevelop strategies that will enable you to become an effective speaker during sustained oral interactions.\nAs a listener\, respond critically yet sensitively.\nEvaluate your own responses to spoken interactions and adjust where necessary.\nAnalyse and accurately assess and evaluate spoken discourse.\nSensitively manage conflicts in such a way as to support the goal of the group or interaction on a one-on-one basis.\nUnderstand and appropriately use non-verbal cues and body language.\nHandle personality clashes\, resolve deadlocks\, manage conflict and positively summarise conclusions.\nUnderstand the characteristics of a speaker’s style and tone that either attract or alienate an audience.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional presentations course\nUpon successful completion of this course you will have mastered the art of effective speaking\, the techniques of good listening and the knack of sustained conversation.  You will also master the following:\n\nDevelop an understanding of complex issues under discussion in one-on-one or group situations.\nManage discussions and/or conflicts sensitively and in a manner that supports the goal of the group or one-on-one interactions.\nExpertly deal with disagreements within groups.\nUnderstand the impact of personality clashes within group discussions and positively manage interactions.\nWhat to do when deadlocks are encountered and how to break through these barriers.\nBecome adept at analyzing another’s speech and tactfully probe for clarity where necessary.\nBecome adept at analyzing one’s own responses in terms of appropriateness and adjust where necessary while maintaining sustained interaction.\nDeal confidently in putting one’s position forward when confronted with opposing views and opinions.\nExpertly employ correct tone\, approach or style appropriate to the context and adapt where necessary to maintain the conversation when it breaks down or is difficult to initiate or sustain.\nIdentify any pedantic\, illogical or aggressive language that may be used inappropriately and modify to sustain positive interaction.\nExpertly plan strategies to sustain meaningful and effective interactions.\nBecome adept at recognizing body language cues and particular voice intonations of others and adjust one’s own body language and speech to sustain positive interaction.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are required to deliver and attend business presentations and wish to improve their presentation skills. \nThis Unit Standard course is aligned to Unit Standard 8974:  Engage in sustained oral communication and evaluate spoken texts \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nBusiness Writing Skills for function and Purpose \nBusiness Communication Strategies: verbal/non-verbal and written \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-presentations-course-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Communication & Interpersonal Skills
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220731T080000
DTEND;TZID=UTC:20220801T170000
DTSTAMP:20260605T174627
CREATED:20220729T074223Z
LAST-MODIFIED:20220729T074223Z
UID:153052-1659254400-1659373200@www.boti.co.za
SUMMARY:Adding value in Managing a Diverse Workforce \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAdding value in Managing a Diverse Workforce \nToday\, South Africa’s workforce is made up of individuals from a host of diverse backgrounds and cultures.  The ability to understand and manage all types of people is critical to achieving business goals. \nThis interesting and illuminating course covers the important aspects of what you would typically come across in dealing with people who not only have many differences but many similarities too and how these can be leveraged to maximize efficiencies in the workplace. \nYou will be adding value by understanding the reality of diversity and its value in a unit and you will learn how to manage team members while taking into account their similarities as well as their differences by aligning these to the benefit of achieving common goals.  You will also learn how to deal with disagreements and conflicts that arise from diversity in a unit. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nThis highly informative course will help you gain an in-depth understanding of the true value of diversity and take you through practical steps towards: \n\nDemonstrating an understanding of the reality of diversity and its value in a unit.\nDealing with disagreements and conflicts arising from diversity in a unit.\nDemonstrating knowledge and understanding of diversity in the workplace.\nManaging team members while taking into account their similarities and their differences.\nAligning similarities and differences to the benefit of common objectives.\nUnderstand what is meant by diversity.\nUnderstanding different cultures.\nUnderstanding different values.\n\nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nBenefits of attending:  Adding value in managing a diverse workforce course\nUpon successful completion of this course you will understand the various aspects involved in managing diversity in the workplace including: \n\nDiversity issues related to race\, gender\, age\, disabilities\, religion\, job title\, physical appearance\, sexual orientation\, nationality\, multi- culturalism\, competency\, training\, experience and personal habits.\nThe benefits of valuing diversity in the workplace.\nHow diversity impacts organizational culture.\nUnderstanding the barriers to making diversity an imperative.\nManaging diversity and its impact on business.\nThe benefits of effectively managing diversity.\nChallenges around diversity in the workplace.\nInternal obstacles around diversity in the workplace.\nExternal obstacles around diversity in the workplace.\nRacism as a hindrance to managing diversity.\nReasons for managing diversity in the workplace.\nHow to effectively go about managing diversity in the workplace.\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nTestimonials from similar courses\nMini Mokoena – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘The course was not only about work but it was also about personal changes.  The content in the presentation was excellent.  The best thing about this course was the focus on work and changing individual lives. ‘ \nMpho Malakoane – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘This course confirmed my realization for a need to make changes in my life to positively change my future.  What went well for me were the presentations and the ability to interact with all the participants.  The best thing about this course was the instructor’s drive to go beyond and exceed my expectations.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and disccussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nThis course is aligned to Unit Standard 252043:  Manage a diverse work force to add value \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/adding-value-in-managing-a-diverse-workforce-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-managing-a-diverse-workforce.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220731T080000
DTEND;TZID=UTC:20220801T170000
DTSTAMP:20260605T174627
CREATED:20220729T070811Z
LAST-MODIFIED:20220729T070811Z
UID:152968-1659254400-1659373200@www.boti.co.za
SUMMARY:Customer Service Excellence \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220731T080000
DTEND;TZID=UTC:20220801T170000
DTSTAMP:20260605T174627
CREATED:20220729T063156Z
LAST-MODIFIED:20220729T063156Z
UID:152877-1659254400-1659373200@www.boti.co.za
SUMMARY:Key Negotiation Skills\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseKey negotiation skills\nConflict in the workplace may not be easy to deal with and often\, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit.    While not necessarily a pleasant task\, there are many ways in which conflict situations  can effectively be handled –  without those involved in the situation  flying off the handle.  One of the ways to handle conflict situations and seek resolution is through negotiation. \nThe aim of this course is to help you apply negotiation techniques in resolving conflict situations in the workplace between individuals within a team or business unit. \nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nDon’t fly off the handle.  Handle conflict through negotiation when you learn how to:\n\nPrepare for negotiations.\nThe negotiation process.\nElements of the negotiation process.\nConduct negotiations.\nStages of the negotiation process.\nDifferent types of negotiations\nConclude negotiations.\nEvaluate negotiations.\n\nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Key negotiation skills course\nUpon successful completion of this course you will have developed an understanding of the importance of the negotiation process in the following aspects: \n\nHow to prepare the documentation required involved in the negotiation process.\nUnderstanding the purpose and reasons for negotiation.\nThe various types of negotiation strategies including distributive\, integrative\, positional\, principled\, interest-based\, target-specific bargaining and problem-solving.\nPrioritising issues to be negotiated using participatory processes.\nIn preparing for the negotiating process\, communicate relevant information around issues to be negotiated to all relevant stakeholders.\nHow to develop a negotiation strategy and select appropriate tactics to be employed.\nUsing appropriate communication and interpersonal skills during the negotiation process including respect\, empathy\, authenticity integrity and openness.\nWhere necessary\, the appropriate use of experts\, brainstorming\, trade-offs\, linkages and/or concessions.\nHow to effectively evaluate a negotiation processing terms of strengths and weaknesses whilst seeing to it that the process is on brief.\nIdentifying opportunities and mechanisms to improve the negotiation process.\nIdentifying and solving problems during the negotiation process.\nUsing appropriate presentation techniques during the negotiation process.\nThe appropriate use of technology in recording and reporting on negotiation outcomes.\nObserving cultural and aesthetic sensitivities across a range of social contexts during the negotiation process.\n\nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nTestimonials from similar courses\nMasheleng Motsoane – Ministry of Agri and Food Security \n‘Eye opening – equipping participants with the knowledge and skills necessary.’ \nMasupha Malebesana – Ministry of Gender \n‘I learned that it is very important to research and research.  The instructor was confident when imparting information and also very informative.’ \nThis Unit Standard course is aligned to Unit Standard 117853:  Conduct negotiations to deal with conflict situations \n You might also enjoy:  Business Writing Skills for function and Purpose \nAdding value in Managing a Diverse Workforce \nSolving problems with Excel \n  \nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/key-negotiation-skills-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Communication & Interpersonal Skills
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DTSTART;TZID=UTC:19991231T080000
DTEND;TZID=UTC:20000102T170000
DTSTAMP:20260605T174627
CREATED:20221202T162459Z
LAST-MODIFIED:20230216T105929Z
UID:153586-946627200-946832400@www.boti.co.za
SUMMARY:Business Communication Strategies: verbal/non-verbal and written  \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseBusiness Communication Strategies: verbal/non-verbal and written  \nThe importance of developing effective verbal and non-verbal communication skills in the workplace is one of the fundamental skills required in business.  Acquiring good communication skills and mastering specific communication techniques is vital when dealing with superiors\, subordinates\, clients and other stakeholders within the business as well as external suppliers and the public at large.  Being able to articulate oneself in a professional manner is not only important for one’s own self-image or personal brand but impacts how one relates to one’s working environment and how stakeholders respond in situations involving  typical business interactions. \nThis useful and informative course will help you to develop the required skills and techniques that will enable you to effectively communicate with stakeholders across the board including superiors\, subordinates and clients/customers. \nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nGet your point across when you learn how to:\n\nCommunicate with superiors and subordinates.\nCommunicate with clients/customers.\nSelect appropriate methods of communication in given circumstances.\nUnderstand the basics of business communication.\nUnderstand the importance of good oral communication.\nUnderstand the importance of good written communication.\nUnderstand personal impact on the organization.\nUnderstand personal impact on clients/customers.\n\nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Business Communication Strategies: verbal/non-verbal and written course\nUpon successful completion of this course you will have acquired a better command of the importance of good business communication skills including: \n\nUnderstanding the various types of communication.\nThe importance of verbal communication in business.\nThe importance of cultivating both listening and speaking skills.\nThe importance of written communication in business.\nHow your body language impacts those around you.\nThe importance of using different methods of communication in business.\nUnderstanding different communication models.\nAdvantages of verbal communication.\nDisadvantages of verbal communication.\nFour purposes of communication.\nUnderstanding the types of non-verbal communication.\nUnderstanding the different barriers to communication.\nUnderstanding the main skills required for effective communication.\nUnderstanding the common communication blockers found in the workplace.\nThe various ways to effectively communicate with clients/customers.\nThe importance of improving customer communication.\nUnderstanding why it is important to listen first then speak.\nLearning how to powerfully listen and understand.\n\nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their business communication skills. \nTestimonials from similar courses\nJonathan Baloyi \n‘I learnt how to differentiate between good and bad emails and how to write professional emails.  Learning about the structure of the email really went well for me and the words appropriate for an email.  The best thing about this course was getting to know that I have been writing bad emails without realizing that I was wrong.’ \nThis Unit Standard course is aligned to Unit Standard 9960:  Communicate verbally and non-verbally in the workplace \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa.\nYou might also enjoy: Adding value in Managing a Diverse Workforce \nMS PowerPoint for beginners \nSolving problems with Excel
URL:https://www.boti.co.za/event/business-communication-strategies-verbal-non-verbal-and-written-cape-town-14/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Business Writing,Communication & Interpersonal Skills
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