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DTSTART;TZID=UTC:20230308T080000
DTEND;TZID=UTC:20230309T170000
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CREATED:20221205T151809Z
LAST-MODIFIED:20221205T151809Z
UID:154007-1678262400-1678381200@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-johannesburg-3/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230308T080000
DTEND;TZID=UTC:20230309T170000
DTSTAMP:20260605T153004
CREATED:20221205T151355Z
LAST-MODIFIED:20221205T191439Z
UID:153934-1678262400-1678381200@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-durban-3/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Soft & Interpersonal Skills
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230307T080000
DTEND;TZID=UTC:20230308T170000
DTSTAMP:20260605T153004
CREATED:20221205T152803Z
LAST-MODIFIED:20221205T152803Z
UID:154104-1678176000-1678294800@www.boti.co.za
SUMMARY:Taking charge as a Team Leader in achieving company goals\, Port Elizabeth
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseTaking charge as a Team Leader in achieving company goals\nAs first line management\, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. \nThis informative course will equip you with the basic skills required to effectively manage your team and tasks and will provide you with the tools and techniques needed to ensure that you are able to address the needs\, challenges and desired outcomes encountered in the course of business on a day to day basis. \nIn taking up this course\, you will learn many skills that will enable you to take charge and better manage yourself and your team that involve identifying and solving problems and making decisions\, managing and organizing yourself and your team with respect to the implementation of agreed performance objectives\, collecting\, organizing and critically evaluating information and delegating and communicating effectively. \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake charge of your team when you learn how to:\n\nIdentify and solve problems as well as make decisions in contracting with team members and monitoring performance against objectives.\nOrganise and manage yourself with respect to the implementation of agreed performance plans.\nCollect\, organise and critically evaluate information by monitoring achievement against objectives.\nCommunicate effectively in consulting and allocating tasks\, as a result gaining commitment for performance objectives.\nSee the world as a set of related systems when relating your team’s purpose and performance to organizational requirements.\nUnderstand the management functions of planning\, leading\, organizing\, co-ordinating and controlling.\nNetworking and building relationships.\nUnderstand conflict management and the need for corrective strategies.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Taking charge as a Team Leader in achieving company goals\nUpon successful completion of this course you will have mastered your leadership skills in the following areas: \n\nUnderstand the role of a team leader in an organization with reference to the dedicated job description.\nUnderstand the responsibilities of a team leader within the context of the workplace.\nUnderstand the concepts of authority\, responsibility and accountability with reference to a team leader’s own position within an organization.\nUnderstand how workers are organized in teams in terms of recognized theory and practice.\nUnderstand the purpose of a team.\nUnderstand the role and expected outputs of each team member in relation to the overall purpose.\nImplement tasks\, performance plans\, targets and standards as agreed in terms of organizational requirements.\nImplement timing plans for achieving individual and team objectives through consultation.\nImplement plans according to standard operating procedures.\nAnticipate potential difficulties in carrying out plans through reflection and feedback.\nMonitor team outputs against agreed targets and time allocation.\nIdentify variances to required outputs and take corrective action where necessary.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis course is aligned to Unit Standard 242821:  Identify responsibilities of a team leader in ensuring that organizational standards are met\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nTaking charge as a Leader & Closing the Gap between Specialist and Manager \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/taking-charge-as-a-team-leader-in-achieving-company-goals-port-elizabeth-2/
LOCATION:Port Elizabeth\, 134 Kempston Road\, Port Elizabeth\, Eastern Cape\, 6020\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230307T080000
DTEND;TZID=UTC:20230308T170000
DTSTAMP:20260605T153004
CREATED:20221205T152010Z
LAST-MODIFIED:20221205T152010Z
UID:154047-1678176000-1678294800@www.boti.co.za
SUMMARY:Customer Service Excellence \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-durban-3/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
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DTSTART;TZID=UTC:20230307T080000
DTEND;TZID=UTC:20230308T170000
DTSTAMP:20260605T153004
CREATED:20221202T163301Z
LAST-MODIFIED:20221205T150341Z
UID:153604-1678176000-1678294800@www.boti.co.za
SUMMARY:Chairing a Meeting with Confidence & Keeping Good Minutes\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseChairing a Meeting with Confidence\nAn important part of your managerial training involves understanding the importance of the need to formulate structured meetings with due formalities involving elements such as the preparation of an agenda\, taking minutes and distributing information.  Arranging meetings with key stakeholders when\, for example\, round table discussions need to take place and strategic forums need to  meet to make joint decisions requiring that all key parties present are a normal and necessary part of the management process to ensure that all parties remain involved and informed. \nThis practical course will enable you to learn the techniques and processes involved in conducting a meeting and how to prepare and make the necessary arrangements and manage the provision and distribution of any required documentation.  You will also learn how to deal with differing individual viewpoints in a courteous and professional manner. \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nWe invite you to learn how to:\n\nConduct a structured meeting.\nPrepare for a meeting.\nPrepare an agenda\nTake minutes\nBook meeting venue\nArrange catering requirements\nDistribute required documentation for a meeting.\nDeal with differing views in a meeting.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Chairing a meeting with confidence course\nUpon successful completion of this course you will have mastered the skills needed to chair a meeting with confidence and will be proficient in the following areas: \n\nPreparing for a meeting in making sure that physical arrangements and attendees required for the meeting are identified and prepare a check list in line with Standard Operating Procedures.\nPreparing an agenda in terms of the expected outcomes of the meeting and placing items on the agenda in terms of Standard Operating Procedures.\nUnderstand the purpose for recording a meeting.\nCheck documents required for the meeting in terms of accuracy and completeness and distribute according to Standard Operating Procedures.\nCheck minutes of previous meeting for accuracy and completeness.\nIn line with recognized theory and practice Identify techniques to deal with the potential lack of progress due to differing opinions during the meeting.\nApply techniques to enhance progress during a meeting including summarizing\, redirecting\, paraphrasing\, rephrasing\, gate keeping and repeating.\nDistribute records for a meeting in such a manner as to enable easy implementation of meeting decisions.\nReview meeting with a view to suggesting improvements to enhance the effectiveness of future meetings.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their general management and business communication skills. \nThis Unit Standard course is aligned to Unit Standard 242816:  Conduct a structured meeting \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nMonitoring Individual Performance to create High Functioning teams \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa.\n 
URL:https://www.boti.co.za/event/chairing-a-meeting-with-confidence-keeping-good-minutes-johannesburg-3/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230306T080000
DTEND;TZID=UTC:20230307T170000
DTSTAMP:20260605T153004
CREATED:20221205T152736Z
LAST-MODIFIED:20221205T152736Z
UID:154098-1678089600-1678208400@www.boti.co.za
SUMMARY:Taking charge as a Team Leader in achieving company goals\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseTaking charge as a Team Leader in achieving company goals\nAs first line management\, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. \nThis informative course will equip you with the basic skills required to effectively manage your team and tasks and will provide you with the tools and techniques needed to ensure that you are able to address the needs\, challenges and desired outcomes encountered in the course of business on a day to day basis. \nIn taking up this course\, you will learn many skills that will enable you to take charge and better manage yourself and your team that involve identifying and solving problems and making decisions\, managing and organizing yourself and your team with respect to the implementation of agreed performance objectives\, collecting\, organizing and critically evaluating information and delegating and communicating effectively. \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake charge of your team when you learn how to:\n\nIdentify and solve problems as well as make decisions in contracting with team members and monitoring performance against objectives.\nOrganise and manage yourself with respect to the implementation of agreed performance plans.\nCollect\, organise and critically evaluate information by monitoring achievement against objectives.\nCommunicate effectively in consulting and allocating tasks\, as a result gaining commitment for performance objectives.\nSee the world as a set of related systems when relating your team’s purpose and performance to organizational requirements.\nUnderstand the management functions of planning\, leading\, organizing\, co-ordinating and controlling.\nNetworking and building relationships.\nUnderstand conflict management and the need for corrective strategies.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Taking charge as a Team Leader in achieving company goals\nUpon successful completion of this course you will have mastered your leadership skills in the following areas: \n\nUnderstand the role of a team leader in an organization with reference to the dedicated job description.\nUnderstand the responsibilities of a team leader within the context of the workplace.\nUnderstand the concepts of authority\, responsibility and accountability with reference to a team leader’s own position within an organization.\nUnderstand how workers are organized in teams in terms of recognized theory and practice.\nUnderstand the purpose of a team.\nUnderstand the role and expected outputs of each team member in relation to the overall purpose.\nImplement tasks\, performance plans\, targets and standards as agreed in terms of organizational requirements.\nImplement timing plans for achieving individual and team objectives through consultation.\nImplement plans according to standard operating procedures.\nAnticipate potential difficulties in carrying out plans through reflection and feedback.\nMonitor team outputs against agreed targets and time allocation.\nIdentify variances to required outputs and take corrective action where necessary.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis course is aligned to Unit Standard 242821:  Identify responsibilities of a team leader in ensuring that organizational standards are met\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nTaking charge as a Leader & Closing the Gap between Specialist and Manager \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/taking-charge-as-a-team-leader-in-achieving-company-goals-durban-3/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230306T080000
DTEND;TZID=UTC:20230307T170000
DTSTAMP:20260605T153004
CREATED:20221205T150601Z
LAST-MODIFIED:20221205T150601Z
UID:153805-1678089600-1678208400@www.boti.co.za
SUMMARY:Key Negotiation Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseKey negotiation skills\nConflict in the workplace may not be easy to deal with and often\, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit.    While not necessarily a pleasant task\, there are many ways in which conflict situations  can effectively be handled –  without those involved in the situation  flying off the handle.  One of the ways to handle conflict situations and seek resolution is through negotiation. \nThe aim of this course is to help you apply negotiation techniques in resolving conflict situations in the workplace between individuals within a team or business unit. \nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nDon’t fly off the handle.  Handle conflict through negotiation when you learn how to:\n\nPrepare for negotiations.\nThe negotiation process.\nElements of the negotiation process.\nConduct negotiations.\nStages of the negotiation process.\nDifferent types of negotiations\nConclude negotiations.\nEvaluate negotiations.\n\nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Key negotiation skills course\nUpon successful completion of this course you will have developed an understanding of the importance of the negotiation process in the following aspects: \n\nHow to prepare the documentation required involved in the negotiation process.\nUnderstanding the purpose and reasons for negotiation.\nThe various types of negotiation strategies including distributive\, integrative\, positional\, principled\, interest-based\, target-specific bargaining and problem-solving.\nPrioritising issues to be negotiated using participatory processes.\nIn preparing for the negotiating process\, communicate relevant information around issues to be negotiated to all relevant stakeholders.\nHow to develop a negotiation strategy and select appropriate tactics to be employed.\nUsing appropriate communication and interpersonal skills during the negotiation process including respect\, empathy\, authenticity integrity and openness.\nWhere necessary\, the appropriate use of experts\, brainstorming\, trade-offs\, linkages and/or concessions.\nHow to effectively evaluate a negotiation processing terms of strengths and weaknesses whilst seeing to it that the process is on brief.\nIdentifying opportunities and mechanisms to improve the negotiation process.\nIdentifying and solving problems during the negotiation process.\nUsing appropriate presentation techniques during the negotiation process.\nThe appropriate use of technology in recording and reporting on negotiation outcomes.\nObserving cultural and aesthetic sensitivities across a range of social contexts during the negotiation process.\n\nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa. \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nTestimonials from similar courses\nMasheleng Motsoane – Ministry of Agri and Food Security \n‘Eye opening – equipping participants with the knowledge and skills necessary.’ \nMasupha Malebesana – Ministry of Gender \n‘I learned that it is very important to research and research.  The instructor was confident when imparting information and also very informative.’ \nThis Unit Standard course is aligned to Unit Standard 117853:  Conduct negotiations to deal with conflict situations \n You might also enjoy:  Business Writing Skills for function and Purpose \nAdding value in Managing a Diverse Workforce \nSolving problems with Excel \n  \nDon’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes\, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/key-negotiation-skills-cape-town-2/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-negotiation.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230306T080000
DTEND;TZID=UTC:20230307T170000
DTSTAMP:20260605T153004
CREATED:20221202T072202Z
LAST-MODIFIED:20221202T153253Z
UID:153458-1678089600-1678208400@www.boti.co.za
SUMMARY:Build Winning Teams to Achieve Company Objectives \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseBuild Winning Teams to Achieve Company Objectives \nYour role as a manager involves managing people in terms of one on one relationships as well as supervising teams.  All business activities rely on efficient and dedicated teams of people who are responsible to carry out assigned tasks to achieve company goals and objectives.  In light of this\, the word ‘TEAM’ as an acronym has come to be known as Together Everyone Achieves More.    Building winning teams to ensure that everyone does\, in fact\, achieve more overall is a key element in keeping things on track. \nThis enlightening course will help you to develop a formula for building winning teams.  You will learn about the theory of teams and the importance of teams in the workplace and apply the theory of teams to team dynamics.  You will also be guided as to how to evaluate team effectiveness and suggest improvements where necessary and analyse the role of the team leader as it pertains to enhancing team effectiveness. \nYour formula for building winning teams is revealed when you enrol now on BOTI’s Build winning teams to achieve company objectives course.  BOTI offers mgment training programmes\, leadership training and management classes.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nLay the foundations for building a winning team when you:\n\nLearn about the theory of teams and the importance of teams in workplace activities.\nEvaluate the effectiveness of a team and propose ways to improve team effectiveness.\nAcquire an understanding of the process of building teams.\nApply the theory of teams to team dynamics.\nAnalyse the role of a team leader in promoting team effectiveness.\nDevelop an understanding of the different types of teams.\nUnderstand the reasons for disagreements and conflicts that could disrupt the functioning of the team.\nUnderstand what is meant by cross-functional and virtual teams.\n\nYour formula for building winning teams is revealed when you enrol now on BOTI’s Build winning teams to achieve company objectives course.  BOTI offers mgment training programmes\, leadership training and management classes.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Build winning teams to achieve company objectives course\nUpon successful completion of this course you will have acquired the necessary skills to build winning teams including:\n\nComparing the characteristics of a team with those of a group.\nUnderstanding the different types of teams with respect to their unique roles and characteristics.\nHow winning teams contribute towards company goals.\nApply the theory of teams to team dynamics in terms of reasons for conflict or disagreements that may affect the functioning of the team.\nHow the different types of teams such as cross-functional and virtual teams pose unique challenges.\nUnderstand the process of building a team taking account human behaviours that drive the different stages involved in the process.\nAnalyse the role of the team leader in terms of improving team effectiveness and the impact the various leadership styles have on team performance.\nManage team dynamics and conflict by using techniques based on promoting trust\, cohesion\, creativity and productivity.\nMeasure team effectiveness against a benchmark of characteristics of those considered to be high performing teams and develop an action plan for improving overall team effectiveness.\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nYour formula for building winning teams is revealed when you enrol now on BOTI’s Build winning teams to achieve company objectives course.  BOTI offers mgment training programmes\, leadership training and management classes.   BOTI offers business training programmes across South Africa. \nTestimonials from similar courses\nMini Mokoena – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘The course was not only about work but it was also about personal changes.  The content in the presentation was excellent.  The best thing about this course was the focus on work and changing individual lives. ‘ \nMpho Malakoane – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘This course confirmed my realization for a need to make changes in my life to positively change my future.  What went well for me were the presentations and the ability to interact with all the participants.  The best thing about this course was the instructor’s drive to go beyond and exceed my expectations.’ \nMichelle Selo – – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and disccussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nYour formula for building winning teams is revealed when you enrol now on BOTI’s Build winning teams to achieve company objectives course.  BOTI offers mgment training programmes\, leadership training and management classes.   BOTI offers business training programmes across South Africa. \nThis Unit Standard course is aligned to Unit Standard 252037:  Build teams to achieve goals and objectives\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Professional presentations course \nKey negotiation skills \nBusiness Writing Skills for function and Purpose \nYour formula for building winning teams is revealed when you enrol now on BOTI’s Build winning teams to achieve company objectives course.  BOTI offers mgment training programmes\, leadership training and management classes.   BOTI offers business training programmes across South Africa.\n 
URL:https://www.boti.co.za/event/build-winning-teams-to-achieve-company-objectives-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Management & Leadership
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-winning-teams.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230303T080000
DTEND;TZID=UTC:20230304T170000
DTSTAMP:20260605T153004
CREATED:20221205T153132Z
LAST-MODIFIED:20221205T153132Z
UID:154162-1677830400-1677949200@www.boti.co.za
SUMMARY:Creative Problem Solving and critical thinking course\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCourse Introduction\nYou will dig this course.  Yes\, literally\, you will be digging….for problems!  Since\, during the course of most if not all projects\, every manager will discover that certain things may go awry that are completely unanticipated and more often than not lie beyond the realms of control.  Yet\, often\, the root causes may not be immediately obvious and various aspects of the project may need to be investigated in order to establish where problems may have occurred and how to rectify them in order to get things back on track. \nThe purpose of this course is to help you to become an expert interrogator and investigator of problems and to get you into the right space that enables you to excel at applying creative thinking to problem solving.  You will first learn how to suitably investigate and accurately define the problem and from there how to generate appropriate solutions.  You will then be taken through the steps of how to go about implementing the required solutions as well as how to evaluate their overall effectiveness in terms of achieving excellence in project delivery. \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n\nCourse Outline\nInterrogate and identify……the problem that is.   Then get digging and solve and you will discover how to:\n\nThoroughly investigate the problem.\nDefine the problem.\nGenerate problem solutions.\nImplement solutions.\nEvaluate the effectiveness of solutions.\nInvolve various stakeholders in problem solving process.\nEffectively use problem solving techniques.\nInvolve stakeholders prior to implementing solutions in order to obtain commitment.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n \nThe Solution\nBenefits of attending:  Creative Problem Solving and critical thinking course\nUpon successful completion of this course you will have acquired the necessary skills to effectively apply critical thinking to problem solving and will have become proficient in the following areas: \n\nDefine the problem in line with verified information.\nUnderstand what constitutes verified information including facts and opinions whether positive or negative\, future implications of no action and emotions.\nConsult with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process.\nExplore techniques in the formulation of the problem definition according to theory and practice and select a technique in line with the problem context.\nInvestigate the problem to ascertain the various components.\nObtain further information as required and critically examine in terms of relevance to the problem.\nDevelop problem solutions using a range of problem solving techniques including the Delphi Technique\, Mapping\, Computer Modelling\, Observation\, Questionnaires\, Experiments\, Brainstorming and other creative thinking techniques.\nIdentify and assign appropriate weightings to criteria to enable ranking of proposed solutions in terms of feasibility\, time\, cost\, resource implications\, stakeholder commitment and logistics.\nEvaluate possible solutions against established criteria in order to determine suitability.\nImplement the most viable solutions in accordance with given criteria.\nEvaluate the effectiveness of the solution in terms of the problem definition and apply corrective action where necessary.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are interested in learning about business problem solving techniques and seeking to broaden their management skills. \nThis Unit Standard course is aligned to Unit Standard 242817:  Solve problems\, make decisions and implement solutions \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Conquering risk management \nEfficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa.\nDon’t delay.  Skill up at BOTi today.\nBOTi – Get on Course.
URL:https://www.boti.co.za/event/creative-problem-solving-and-critical-thinking-course-johannesburg-3/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-problem-solving.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230303T080000
DTEND;TZID=UTC:20230304T170000
DTSTAMP:20260605T153004
CREATED:20221205T153112Z
LAST-MODIFIED:20221205T153112Z
UID:154156-1677830400-1677949200@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-durban-3/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230302T080000
DTEND;TZID=UTC:20230303T170000
DTSTAMP:20260605T153004
CREATED:20221202T071215Z
LAST-MODIFIED:20221202T151848Z
UID:153424-1677744000-1677862800@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-cape-town-10/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230301T080000
DTEND;TZID=UTC:20230303T170000
DTSTAMP:20260605T153004
CREATED:20221205T151522Z
LAST-MODIFIED:20221205T151522Z
UID:153950-1677657600-1677862800@www.boti.co.za
SUMMARY:Master Effective Business Communication & Presentation Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMaster Effective Business Communication & Presentation Skills\nMastering effective communication in the workplace is part of every senior manager’s journey.  Achieving a measure of excellence in both oral and written communication techniques is a prerequisite in any leadership capacity.  The ability to lead a discussion\, hold formal meetings with confidence\, use voice and body language control to create the desired impact on the audience leading to positive outcomes and gather information to generate reports are examples of some of the skills that need to be harnessed.  In a nutshell – leading effectively through getting the right message across. \nThis powerful course will help you to master the techniques of business communication in that you will have the confidence and know-how to boldly chair meetings or lead discussion panels\, deliver presentations of a high standard and effectively use information gathering techniques to create a wide range of reports. \nTake the right steps towards leading the discussion and enrol now on BOTI’s Master Effective Business Communication & Presentation Skills course.  BOTI offers communication training programmes\, communication classes and business communication courses.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nLead with communication excellence when you:\n\nDevelop an in-depth understanding of written and oral communication techniques used in the workplace.\nDeliver effective presentations.\nLead discussions and chair meetings.\nGenerate a variety of workplace reports using various data gathering techniques.\nUnderstand and apply communication theories.\nUnderstand use of body language.\nUnderstand use of voice.\nUnderstand use of dress code.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nTake the right steps towards leading the discussion and enrol now on BOTI’s Master Effective Business Communication & Presentation Skills course.  BOTI offers communication training programmes\, communication classes and business communication courses.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Master Effective Business Communication & Presentation Skills course\nUpon successful completion of this course you will have mastered the art of delivering an effective presentation in the following aspects: \n\nEffectively communicate technical information.\nGathering relevant information with which to compile appropriate content.\nSystematically analyse information.\nIdentifying the target audience.\nStructuring reports and presentations in line with the needs of the target audience.\nLogically and clearly structure presentations and reports to suit the needs of the target audience.\nLogically and clearly structuring presentations to address relevant issues.\nLogically\, clearly and articulately presenting information in reports and presentations.\nTechniques for compiling workplace reports.\nWorking with various types of workplace reports.\nUsing various data gathering techniques.\nThe presentation delivery.\n\nTake the right steps towards leading the discussion and enrol now on BOTI’s Master Effective Business Communication & Presentation Skills course.  BOTI offers communication training programmes\, communication classes and business communication courses.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at managers who are required to lead through effective communication and who are seeking to improve their business communication skills. \nTestimonials from similar courses\nQueen Anne Zondo – DIRCO \n‘I was motivated\, inspired and gained self-confidence.  The benefits of the course will always be cherished.’ \nThis Unit Standard course is aligned to Unit Standard 12433:  Use communication techniques effectively \nYou might also enjoy: Key negotiation skills \nBusiness Writing Skills for function and Purpose \nBusiness Communication Strategies: verbal/non-verbal and written \nTake the right steps towards leading the discussion and enrol now on BOTI’s Master Effective Business Communication & Presentation Skills course.  BOTI offers communication training programmes\, communication classes and business communication courses.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/master-effective-business-communication-presentation-skills-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-business-communication-2-December-2018.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230301T080000
DTEND;TZID=UTC:20230303T170000
DTSTAMP:20260605T153004
CREATED:20221202T153658Z
LAST-MODIFIED:20221202T153658Z
UID:153540-1677657600-1677862800@www.boti.co.za
SUMMARY:Excel Combo - Beginners to Graphs and Problem Solving\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + Graphs/Charts = Winning Formula Training : Course Introduction\nDon’t be terrified of spreadsheets!  You don’t need to be  a  numbers boffin to master  the basics of Excel.  This is one of several Excel courses we offer which cater to all levels of expertise\, from beginners to intermediate through to advanced. \nWelcome to the world of Excel.  Microsoft Excel is perhaps the single most important software program used in business today.  Particularly in the field of information systems\, Excel is an essential end-user computing tool.  Many business professionals use Excel to perform everyday functional tasks and an increasing number of people rely on Excel as a decision support tool. \nExcel enables users to unlock the potential of their data by using formulas across a grid of cells.  Data is inserted into individual cells in rows or columns which allows sorting and filtering. \nThe first part of this power course focusses on showing you how to create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum. \nIn the second part you will learn how to develop a solution to a specified problem using formulas and built-in functions. \nIn part three we teach you how to create and edit graphs and charts using features that enable you to add colour\, dimension and visual context to a set of data values. \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Course Outline\nUnlock data potential\, solve problems and create visual context with this power packed Excel course for winning formula spreadsheets.  You will learn how to: \n\nApply the principles of creating spreadsheets.\nCreate\, open and save spreadsheets.\nProduce a spreadsheet from a given specification.\nPrepare and produce a spreadsheet to provide a solution to a given problem.\nAdjust settings to customise the view and preferences of the spreadsheet application.\nWork with multiple worksheets.\nCreate and edit a graph/chart\nLoad data from an external data source to produce a given spreadsheet result.\nInsert and edit objects in a spreadsheet.\n\nUpon successful completion of this course you will become adept at performing a number of different functions and operations and learn about the various functions of Excel including: \n\nSUM\, COUNT\, AVERAGE\, MAX\, MIN and IF.\nWorking with the basic components of Excel and understanding what each one does including Active Cell\, Column Letter\, Formula Bar\, Name Box\, Row Number and Sheet Tab.\nUnderstanding the various uses of Excel including but not limited to for finance\, school applications\, forms\, lists and sports.\nThe benefits of using spreadsheets including building great charts\, using conditional formatting\, helping to identify trends and bringing data together.\nThe various properties of a spreadsheet including ribbon\, file tab\, quick access toolbar\, window controls\, title bar\, status bar\, flash fill\, separate workbook windows\, quick analysis\, table slicers\, changing column widths and row heights.\nWorking with multiple worksheets to suite the solution to a given problem.\nManipulating cells within the worksheet.\nApplying formulae to worksheets to provide alternative solutions to a given problem.\nApplying simple built-in functions of the spreadsheet application to a given problem.\nApplying formatting to a spreadsheet applicable to a given problem.\nUsing special effects to improve the presentation of the spreadsheet.\nEvaluating a spreadsheet to comply with a given problem.\nCreating and editing all types of graphs/charts including pie\, bar\, column\, line\, scatter and area charts.\nEditing a graph in terms of graph title\, axis titles\, data labels\, background colour\, line or bar colour.\nInserting and editing objects into a spreadsheet including pictures\, images\, charts and auto shapes.\nManipulating objects in a spreadsheet by moving\, copying and resizing.\nUsing a drawing tool to draw an object in the spreadsheet.\n\nTo win with Excel you need the right formulas.   BOTI offers Excel training courses\, Excel short courses and computer short courses.  Enrol now to kick-start your Excel training with BOTI’s Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula course.  BOTI offers business training programmes across South Africa. \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Course duration\n3 days \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Who should attend?\nThis course is suitable for those individuals who are seeking to improve their  working  knowledge of Excel. \nTestimonials from similar courses\nAmanda Cunningham – Endeavour\, Gold Mining \n‘I gained better insight and understanding of Excel and am more comfortable operating the app.  I learnt formulas\, pivot tables and consolidating.  The course was relaxed and informative.’ \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nThis Unit Standard course is aligned to:  \nUnit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nUnit Standard 116940:  Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem \nUnit Standard 116943:  Using a Graphical User Interface (GUI)-based spreadsheet application\, enhance the functionality and apply graphs /charts to a spreadsheet \n \nYou might also enjoy:  https://boti.co.za/event/solving-problems-with-writing-excel-macros-with-vba-course-cape-town-3/ \nhttps://boti.co.za/sensitivity-analysis-excel-financial-modelling-advanced-excel-formulas/ \nhttps://boti.co.za/business-valuation-techniques/ \nTo win with Excel you need the right formulas.   BOTI offers Excel training courses\, Excel short courses and computer short courses.  Enrol now to kick-start your Excel training with BOTI’s Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/excel-combo-beginners-to-graphs-and-problem-solving-johannesburg-10/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-Excel-power-course.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230301T080000
DTEND;TZID=UTC:20230303T170000
DTSTAMP:20260605T153004
CREATED:20221202T071110Z
LAST-MODIFIED:20221202T151412Z
UID:153403-1677657600-1677862800@www.boti.co.za
SUMMARY:Powerful Project Management (as a project team member)\, Pretoria
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CoursePowerful Project Management (as a project team member)\nYou have been given a large project to manage involving many diverse aspects.  You know that you need to be organized in your approach so as to ensure that the process runs smoothly.   At first glance\, the exercise appears to be anything but simple and in fact seems rather overwhelming in that everything looks like it is literally all over the place.  For the project to succeed you need to devise a suitable project plan and assign tasks\, deadlines and deliverables that are realistic and achievable and when you master the techniques you will find that you are working with a cohesive process that makes a complicated one seem like child’s play. \nThe purpose of this course is to get you up to speed with the fundamentals of the project management process and upskill you to become an effective project team member.  You will gain an in-depth understanding of the nature of a project and learn about the types of structures that are found in a typical project environment and what processes and activities are required to manage a project. \nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nPower your project.  You will learn:\n\nThe nature of a project.\nThe nature and application of project management.\nWhat types of structures are found in a project environment.\nThe major processes and activities required to manage a project.\nThe application of organization structures in a project environment.\nTo work as an effective team member.\nTo collaborate with other project team members to improve performance.\nTo build relations between project team members and other stakeholders.\nA variety of strategies to deal with potential or actual conflict in a project team.\n\nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Powerful project management (as a project team member) course \nUpon successful completion of this course you will have acquired an in-depth understanding of the project management process and will have developed your skills in the following areas:\n\nUnderstanding the nature of a project.\nUnderstand the characteristics of a project.\nUnderstand the differences between project and non-project work.\nUnderstand the basic project life cycle and possible phases.\nUnderstand the reasons for undertaking projects.\nUnderstand the types of projects and their complexity ranging fromm simple\, complex\, closed to open\, “fog\, quest\, movie or paint by number”\, technical\, business\, community based\, development and research and development of new products.\nUnderstand the nature and application of project management.\nUnderstand the major project management processes in terms of recognized best practice.\nUnderstand the differences between project management and general management.\nUnderstand the difference between project management processes and technical (end product related) processes.\nUnderstand the types of structures found within project management.\nUnderstand the various behaviours conducive to working as a team member.\nUnderstand team interfaces and team roles.\nUnderstand how to collaborate with other team members to improve performance.\nUnderstand the importance of consultation and joint decision-making and how this affects team performance.\nBuild relationships between team members and other stakeholders\n\nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who work as a project team member with a view to managing a project and who wish to improve their project management skills. \nThis Unit Standard course is aligned to Unit Standard 120372: Explain fundamentals of project management and 120379:  Work as a project team member \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Organizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/powerful-project-management-as-a-project-team-member-pretoria-4/
LOCATION:Pretoria\, 5 Darlington Road\, Pretoria\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-pm-new.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230301T080000
DTEND;TZID=UTC:20230302T170000
DTSTAMP:20260605T153004
CREATED:20221205T152547Z
LAST-MODIFIED:20221205T152547Z
UID:154078-1677657600-1677776400@www.boti.co.za
SUMMARY:Professional Presentations Course\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional presentations course\nThe power of the spoken word should not be underestimated.  Having the confidence to speak with knowledge and conviction\, yet\, with the right amount of tact balanced with a degree of assertiveness is essential in developing your presentation skills.  At the same time\, one’s ability to listen effectively to another’s presentation with genuine interest and understanding\, accurately assess the content and respond with appropriate critique is equally important in maintaining a professional edge involving all types of public speaking engagements. \nThis course is about powerful presentations and effectively using the power of interaction to keep the conversation going.  You will learn how to become an effective speaker and a good listener who not only knows what to listen out for\, but also how to successfully develop strategies to engage and maintain consistent dialogue. \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nHarness the power of the spoken word when you learn how to:\n\nDevelop strategies that will enable you to become an effective speaker during sustained oral interactions.\nAs a listener\, respond critically yet sensitively.\nEvaluate your own responses to spoken interactions and adjust where necessary.\nAnalyse and accurately assess and evaluate spoken discourse.\nSensitively manage conflicts in such a way as to support the goal of the group or interaction on a one-on-one basis.\nUnderstand and appropriately use non-verbal cues and body language.\nHandle personality clashes\, resolve deadlocks\, manage conflict and positively summarise conclusions.\nUnderstand the characteristics of a speaker’s style and tone that either attract or alienate an audience.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional presentations course\nUpon successful completion of this course you will have mastered the art of effective speaking\, the techniques of good listening and the knack of sustained conversation.  You will also master the following:\n\nDevelop an understanding of complex issues under discussion in one-on-one or group situations.\nManage discussions and/or conflicts sensitively and in a manner that supports the goal of the group or one-on-one interactions.\nExpertly deal with disagreements within groups.\nUnderstand the impact of personality clashes within group discussions and positively manage interactions.\nWhat to do when deadlocks are encountered and how to break through these barriers.\nBecome adept at analyzing another’s speech and tactfully probe for clarity where necessary.\nBecome adept at analyzing one’s own responses in terms of appropriateness and adjust where necessary while maintaining sustained interaction.\nDeal confidently in putting one’s position forward when confronted with opposing views and opinions.\nExpertly employ correct tone\, approach or style appropriate to the context and adapt where necessary to maintain the conversation when it breaks down or is difficult to initiate or sustain.\nIdentify any pedantic\, illogical or aggressive language that may be used inappropriately and modify to sustain positive interaction.\nExpertly plan strategies to sustain meaningful and effective interactions.\nBecome adept at recognizing body language cues and particular voice intonations of others and adjust one’s own body language and speech to sustain positive interaction.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are required to deliver and attend business presentations and wish to improve their presentation skills. \nThis Unit Standard course is aligned to Unit Standard 8974:  Engage in sustained oral communication and evaluate spoken texts \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nBusiness Writing Skills for function and Purpose \nBusiness Communication Strategies: verbal/non-verbal and written \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-presentations-course-durban-4/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Communication & Interpersonal Skills
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230227T080000
DTEND;TZID=UTC:20230228T170000
DTSTAMP:20260605T153004
CREATED:20221205T151316Z
LAST-MODIFIED:20221205T191234Z
UID:153928-1677484800-1677603600@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Soft & Interpersonal Skills
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230224T080000
DTEND;TZID=UTC:20230225T170000
DTSTAMP:20260605T153004
CREATED:20221205T151953Z
LAST-MODIFIED:20221205T151953Z
UID:154041-1677225600-1677344400@www.boti.co.za
SUMMARY:Customer Service Excellence \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230224T080000
DTEND;TZID=UTC:20230225T170000
DTSTAMP:20260605T153004
CREATED:20221205T151623Z
LAST-MODIFIED:20221205T152436Z
UID:153969-1677225600-1677344400@www.boti.co.za
SUMMARY:Empower yourself with Essential Conflict Management Skills\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEmpower yourself with Essential Conflict Management Skills\nEvery manager needs to be aware that conflict can arise within every team at any given point in time.  This is especially the case when the pressure is on\, deadlines are tight and projects and tasks are difficult to manage.   Conflict situations can arise as a result of personal and professional differences alike and with both internal and external stakeholders and the trick is to learn how to devise the right kind of strategy that will help you to deal with conflict situations both\, down and across\, that is dealing with conflict with superiors as well as conflict within your team and other stakeholders involved with the tasks. \nThis course aims to equip you with the skills and techniques that are necessary to enable you to effectively identify and minimize conflict situations.  You will learn how to formulate a strategy that will enable your working relationships with all stakeholders to stay healthy so that you can get on with the task of getting the job done. \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nYou step up your game when you get down to the art of conquering conflict.  Let us help you get on with the tasks of learning how to:\n\nIdentify and minimize personal conflict within a unit.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with your superiors.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with team members within a unit.\nEffectively liaise and network with internal as well as external stakeholders.\nUnderstand conflict with respect to personal differences.\nUnderstand conflict with respect to professional differences.\nDifferentiate between personal feelings and the actual problem.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Empower yourself with Essential Conflict Management Skills course\nUpon successful completion of this course you will have mastered the art of conquering conflict and will have become proficient in the following areas:\n\nIdentify and create networking opportunities with internal as well as external stakeholders.\nIdentify opportunities for effective networking\, attend meetings with a view to instituting new and mutually beneficial contacts.\nInvestigate ways to communicate with stakeholders and implement relevant strategies for the mutual benefit of all parties.\nIn line with policies and procedures keep managers informed of all activities and report on progress and results using verbal or written feedback.\nEstablish a process to acquire and exchange information and seek advice in consultation with the overall management team.\nIn line with the business unit’s policies and procedures\, raise concerns directly with relevant managers over quality of work.\nPresentation of clear and accurate information to management in a timeous manner.\nIn line with business unit policies and procedures communicate information around the procedures for dealing with conflict to all team members in order to instil systematic resolution to conflict situations.\nImplement action plans in order to resolve actual and potential conflict.\nIn line with policies and procedures\, refer conflict situation so appropriate managerial staff where required.\nDevelop and establish constructive relationships with team members in a unit using applied strategies.\nWhere appropriate\, identify and capitalize on opportunities for team members to discuss worki-related as well as personal issues.\nBuild constructive relationships with team members by offering feedback and advice in a positive manner.\nKeep team members informed of any developments and changes that may affect them.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nTestimonials from similar courses\nMelissa Bester – Aveng Grinkaker-LTA Mechanical & Electrical \n‘I have learnt more about myself\, my skills and how to make some positive changes.  I did not expect the course to be so informative and positive and inspiring.  I feel like a different person.  For me\, the course was more than what I expected\, so I would not change anything.  The facilitator was amazing.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and discussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nMasheleng Motsoane – Ministry of Agri and Food Security \n‘Eye opening – equipping participants with the knowledge and skills necessary.’ \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nThis Unit Standard course is aligned to Unit Standard 252027:  Devise and apply strategies to establish and maintain workplace relationships  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Effectively Manage Human Resources & Labour Relations \nProfessional presentations course \nFinance for Non Finance Managers \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/empower-yourself-with-essential-conflict-management-skills-durban-2/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Management & Leadership
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230223T080000
DTEND;TZID=UTC:20230224T170000
DTSTAMP:20260605T153004
CREATED:20221205T152708Z
LAST-MODIFIED:20221205T152708Z
UID:154092-1677139200-1677258000@www.boti.co.za
SUMMARY:Taking charge as a Team Leader in achieving company goals\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseTaking charge as a Team Leader in achieving company goals\nAs first line management\, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. \nThis informative course will equip you with the basic skills required to effectively manage your team and tasks and will provide you with the tools and techniques needed to ensure that you are able to address the needs\, challenges and desired outcomes encountered in the course of business on a day to day basis. \nIn taking up this course\, you will learn many skills that will enable you to take charge and better manage yourself and your team that involve identifying and solving problems and making decisions\, managing and organizing yourself and your team with respect to the implementation of agreed performance objectives\, collecting\, organizing and critically evaluating information and delegating and communicating effectively. \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake charge of your team when you learn how to:\n\nIdentify and solve problems as well as make decisions in contracting with team members and monitoring performance against objectives.\nOrganise and manage yourself with respect to the implementation of agreed performance plans.\nCollect\, organise and critically evaluate information by monitoring achievement against objectives.\nCommunicate effectively in consulting and allocating tasks\, as a result gaining commitment for performance objectives.\nSee the world as a set of related systems when relating your team’s purpose and performance to organizational requirements.\nUnderstand the management functions of planning\, leading\, organizing\, co-ordinating and controlling.\nNetworking and building relationships.\nUnderstand conflict management and the need for corrective strategies.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Taking charge as a Team Leader in achieving company goals\nUpon successful completion of this course you will have mastered your leadership skills in the following areas: \n\nUnderstand the role of a team leader in an organization with reference to the dedicated job description.\nUnderstand the responsibilities of a team leader within the context of the workplace.\nUnderstand the concepts of authority\, responsibility and accountability with reference to a team leader’s own position within an organization.\nUnderstand how workers are organized in teams in terms of recognized theory and practice.\nUnderstand the purpose of a team.\nUnderstand the role and expected outputs of each team member in relation to the overall purpose.\nImplement tasks\, performance plans\, targets and standards as agreed in terms of organizational requirements.\nImplement timing plans for achieving individual and team objectives through consultation.\nImplement plans according to standard operating procedures.\nAnticipate potential difficulties in carrying out plans through reflection and feedback.\nMonitor team outputs against agreed targets and time allocation.\nIdentify variances to required outputs and take corrective action where necessary.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis course is aligned to Unit Standard 242821:  Identify responsibilities of a team leader in ensuring that organizational standards are met\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nTaking charge as a Leader & Closing the Gap between Specialist and Manager \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/taking-charge-as-a-team-leader-in-achieving-company-goals-cape-town-3/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230222T080000
DTEND;TZID=UTC:20230224T170000
DTSTAMP:20260605T153004
CREATED:20221202T071600Z
LAST-MODIFIED:20221202T152653Z
UID:153444-1677052800-1677258000@www.boti.co.za
SUMMARY:Taking charge as a Leader & Closing the Gap between Specialist and Manager \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseTaking charge as a Leader & Closing the Gap between Specialist and Manager \nSo\, you are a technical specialist.   Suddenly\, you are excelling at what you do and senior management places you in charge of an important project that comes\, yes\, with not only technical resources but also with a team of people for you to manage and you have no idea where to begin.  Now\, you are very good at your job from a technical point of view and although you have much to offer in terms of knowledge and expertise\, this is your first time facing the task of managing a team of people.  Suddenly\, you realize that there are distinct differences between management and leadership that were not obvious to you until now and you know that you need to close the gap between being a specialist and taking on the mantle of leadership so that you can move forward with confidence. \nThis course is an opportunity to help you grow in mastering leadership techniques in that you will effectively be able to explain the concept of leadership\, differentiate between the concepts of management and leadership\, evaluate the impact of the leadership techniques put in place and apply those techniques to individuals and teams. \nBOTI offers leadership training\, management training Johannesburg and leadership skills courses.  Book your seat now on BOTI’s Taking Charge as a Leader & Closing the Gap Between Specialist and Manager course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nTake the leap and learn to lead.  A positive step towards learning how to:\n\nDifferentiate between the concepts of leadership and management.\nExplain the concept of leadership.\nEvaluate the impact of the leadership techniques applied.\nApply leadership techniques to individuals and teams within the work context.\nIdentify the roles and qualities of a leader.\nUnderstand leadership theories.\nUnderstand the circumstances within which a team leader manages and leads.\nFormulate team leadership approach according to individual needs and organisational requirements.\n\nBOTI offers leadership training\, management training Johannesburg and leadership skills courses.  Book your seat now on BOTI’s Taking Charge as a Leader & Closing the Gap Between Specialist and Manager course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Taking charge as a Leader & Closing the Gap between Specialist and Manager course\nUpon successful completion of this course you will have mastered your leadership skills in the following areas:\n\nUnderstand the concept of leadership as per accepted definitions.\nUnderstand the various qualities of a leader including empathy\, objectivity\, transparency\, accountability\, responsibility\, honesty\, integrity\, assertiveness\, consistency and making reference to present and historical leaders.\nUnderstand the various roles of a leader including visionary capabilities\, the capacity to innovate\, the ability to motivate oneself and others\, knowing how to create synergies and facilitating a developmental environment.\nDifferentiate between the concepts of management and leadership by means of practical examples and working scenarios.\nUnderstanding the circumstances in which a team leader manages and leads as applied to practical examples in the work context.\nApply leadership techniques to individuals and teams within the work context using techniques such as trait leadership\, leadership based on behavior styles\, servant leadership and transformational leadership.\nIdentify and apply various theories of leadership.\nImplement various leadership techniques in order to improve group dynamics and achieve objectives.\nCritically evaluate the impact of the leadership techniques applied and adjust where necessary.\n\nBOTI offers leadership training\, management training Johannesburg and leadership skills courses.  Book your seat now on BOTI’s Taking Charge as a Leader & Closing the Gap Between Specialist and Manager course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis Unit Standard course is aligned to Unit Standard 242824:  Apply leadership concepts in a work context \nTestimonials\nMelissa Bester – Aveng Grinkaker-LTA Mechanical & Electrical \n‘I have learnt more about myself\, my skills and how to make some positive changes.  I did not expect the course to be so informative and positive and inspiring.  I feel like a different person.  For me\, the course was more than what I expected\, so I would not change anything.  The facilitator was amazing.‘ \nMini Mokoena – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘The course was not only about work but it was also about personal changes.  The content in the presentation was excellent.  The best thing about this course was the focus on work and changing individual lives. ‘ \nMpho Malakoane – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘This course confirmed my realization for a need to make changes in my life to positively change my future.  What went well for me were the presentations and the ability to interact with all the participants.  The best thing about this course was the instructor’s drive to go beyond and exceed my expectations.’ \nMichelle Selo – – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and disccussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Developing your Interpersonal Skills to Effectively Resolve Conflict \nMonitoring Individual Performance to create High Functioning teams \nEmpower yourself with Essential Conflict Management Skills \nBOTI offers leadership training\, management training Johannesburg and leadership skills courses.  Book your seat now on BOTI’s Taking Charge as a Leader & Closing the Gap Between Specialist and Manager course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/taking-charge-as-a-leader-closing-the-gap-between-specialist-and-manager-cape-town-10/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-leadership.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230222T080000
DTEND;TZID=UTC:20230223T170000
DTSTAMP:20260605T153004
CREATED:20221205T153054Z
LAST-MODIFIED:20221205T153054Z
UID:154150-1677052800-1677171600@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-cape-town-3/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230222T080000
DTEND;TZID=UTC:20230223T170000
DTSTAMP:20260605T153004
CREATED:20221205T151635Z
LAST-MODIFIED:20221205T151635Z
UID:153973-1677052800-1677171600@www.boti.co.za
SUMMARY:Adding value in Managing a Diverse Workforce \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAdding value in Managing a Diverse Workforce \nToday\, South Africa’s workforce is made up of individuals from a host of diverse backgrounds and cultures.  The ability to understand and manage all types of people is critical to achieving business goals. \nThis interesting and illuminating course covers the important aspects of what you would typically come across in dealing with people who not only have many differences but many similarities too and how these can be leveraged to maximize efficiencies in the workplace. \nYou will be adding value by understanding the reality of diversity and its value in a unit and you will learn how to manage team members while taking into account their similarities as well as their differences by aligning these to the benefit of achieving common goals.  You will also learn how to deal with disagreements and conflicts that arise from diversity in a unit. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nThis highly informative course will help you gain an in-depth understanding of the true value of diversity and take you through practical steps towards: \n\nDemonstrating an understanding of the reality of diversity and its value in a unit.\nDealing with disagreements and conflicts arising from diversity in a unit.\nDemonstrating knowledge and understanding of diversity in the workplace.\nManaging team members while taking into account their similarities and their differences.\nAligning similarities and differences to the benefit of common objectives.\nUnderstand what is meant by diversity.\nUnderstanding different cultures.\nUnderstanding different values.\n\nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nBenefits of attending:  Adding value in managing a diverse workforce course\nUpon successful completion of this course you will understand the various aspects involved in managing diversity in the workplace including: \n\nDiversity issues related to race\, gender\, age\, disabilities\, religion\, job title\, physical appearance\, sexual orientation\, nationality\, multi- culturalism\, competency\, training\, experience and personal habits.\nThe benefits of valuing diversity in the workplace.\nHow diversity impacts organizational culture.\nUnderstanding the barriers to making diversity an imperative.\nManaging diversity and its impact on business.\nThe benefits of effectively managing diversity.\nChallenges around diversity in the workplace.\nInternal obstacles around diversity in the workplace.\nExternal obstacles around diversity in the workplace.\nRacism as a hindrance to managing diversity.\nReasons for managing diversity in the workplace.\nHow to effectively go about managing diversity in the workplace.\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nTestimonials from similar courses\nMini Mokoena – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘The course was not only about work but it was also about personal changes.  The content in the presentation was excellent.  The best thing about this course was the focus on work and changing individual lives. ‘ \nMpho Malakoane – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘This course confirmed my realization for a need to make changes in my life to positively change my future.  What went well for me were the presentations and the ability to interact with all the participants.  The best thing about this course was the instructor’s drive to go beyond and exceed my expectations.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and disccussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nThis course is aligned to Unit Standard 252043:  Manage a diverse work force to add value \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/adding-value-in-managing-a-diverse-workforce-durban-3/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-managing-a-diverse-workforce.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230221T080000
DTEND;TZID=UTC:20230222T170000
DTSTAMP:20260605T153004
CREATED:20221202T163101Z
LAST-MODIFIED:20221205T150319Z
UID:153600-1676966400-1677085200@www.boti.co.za
SUMMARY:Organizational Ethics & Conduct Training \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseOrganizational Ethics & Conduct Training \nWhat is meant by the term ethics?  Essentially\, ethics deals with those issues where good judgement is required in dealing with organizational matters according to a set of norms\, mores and values determined to be commonly accepted behaviours within and throughout the organization.  This is also known as the organizational code of conduct.  The importance of complying with corporate ethics is evident in matters involving personal integrity and how decisions involving appropriate conduct impacts the health of the organization whereby the boundaries between what is constituted as ethical or non-ethical behaviour may be crossed. \nThis intense course will help you to understand and apply the necessary approach towards dealing with matters involving corporate ethics in maintaining organizational health and help you to understand the organizational code of conduct and the importance of following and adhering to its policies and principles. \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nGet clued up on the corporate code of conduct when you learn:\n\nThe aspects involved with the corporate code of conduct.\nHow to identify and understand ethical issues within the organization.\nThe importance of adhering to the corporate code of conduct.\nThe meaning of the term ‘ethics’.\nWhat is meant by the term inappropriate conduct.\nWhat is meant by the term personal integrity.\nThe consequences of inappropriate conduct.\nThe importance of maintaining organizational values.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Organizational Ethics & Conduct Training course\nUpon successful completion of this course you will have acquired a working knowledge of organizational ethics and have developed your skills in the following areas:\n\nUnderstanding the code of conduct and ethical issues.\nUnderstanding the purpose of the code of conduct.\nIdentify the principles of a code of conduct.\nUnderstand the relationship between the code of conduct and successful marketing.\nUnderstand the implications of the code of conduct on the organization.\nUnderstand the importance of adhering to the code of conduct.\nSource and obtain code of conduct.\nApply and implement code of conduct.\nIdentify deviations from the code and take remedial action to ensure compliance.\nIdentify and understand organizational ethical issues.\nIdentify deviations from ethical issues and take remedial action to ensure compliance.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 10022:  Comply with organizational ethics \nTestimonials\nNomfundo Sithole – Givaudan South Africa (Pty) Ltd \n‘I was personally refreshed on my rights as an employee\, consumer and human.  I now know what ethics are.  The best thing about this course was the integration of business principles and ethics into our daily lives.’ \nKopano Lentsoane –  Givaudan South Africa (Pty) Ltd \n‘The benefits of this course were learning about the entire scope of business ethics.  The overall understanding of the topic and the effects thereof to any business.  What went well for me were  the effects of the info given with regards to the legal aspects which I wasn’t aware of. ‘ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Mastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nEssential Time Management Skills \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/organizational-ethics-conduct-training-durban-2/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-ethics.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230221T080000
DTEND;TZID=UTC:20230222T170000
DTSTAMP:20260605T153004
CREATED:20221202T071155Z
LAST-MODIFIED:20221202T151645Z
UID:153418-1676966400-1677085200@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-johannesburg-9/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230220T080000
DTEND;TZID=UTC:20230224T170000
DTSTAMP:20260605T153004
CREATED:20221202T161652Z
LAST-MODIFIED:20221205T150053Z
UID:153563-1676880000-1677258000@www.boti.co.za
SUMMARY:Microsoft All-in-One Basic Computer Course \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR37\,922 per person (1 person)\nR30\,116 per person (2 ppl)\nR25\,514 per person (5 ppl)\nR19\,276 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS All-In-One Basic  Course (Introduction to Computers\, MS Word\, PowerPoint\, Excel & Outlook)\nWelcome to the digital world\, where you will find that in today’s business environment almost everything that you do that has anything to do with information relies on computer technology.  With BOTI’s MS Office training courses you will rapidly conquer the world of digital technology. \nDay 1   An introduction to the world of digital processing.  What constitutes hardware\, what constitutes software and how you can maximize computer technologies to create an efficient and smooth running operation. \nDay 2   Introduction to Word.   Effectively manage your documents\, create tables\, apply different formats\, font styles and colours\, import other elements such as graphic files and save your documents so as to be compatible with other applications. \nDay 3  Introduction to Excel.  Create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum. \nDay 4  Introduction to PowerPoint.  Create winning formula creative presentations using a number of different features such as inserting shapes\, inserting images\, adding animations and adding SmartArt. \nDay 5  Introduction to Outlook.  How to log on to the Internet and how to use electronic mail (email) software. \nEnrol now for BOTI’s MS Office Power course and take your power into your own hands.  BOTI offers word processing courses\, MS Office training courses and presentation training courses.   BOTI offers business training programmes across South Africa. \nCourse duration\n5 days\nPower up with MS Office when you learn how to:\n\nOperate a personal computer.\nUse the advanced features of a word processing package on a personal computer including the use of spell check and grammar checking tools.\nCreate and use bulleted and numbered lists and tables.\nThe principles of creating spreadsheets.\nHow to create\, open and save spreadsheets\nPrepare and produce a presentation according to a specified brief.\nAdjust settings to customize the view and preferences of the presentation application.\nLog on to the Internet and use electronic mail (email) software to send and receive messages.\nAttach documents or files to an electronic mail (email) message.\n\nEnrol now for BOTI’s MS Office Power course and take your power into your own hands.  BOTI offers word processing courses\, MS Office training courses and presentation training courses.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Microsoft Office Power Course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using a personal computer including:\n\nUnderstanding the basic functions of the Start Menu including Programs\, Documents\, Settings\, Find\, Help and Run.\nLearning the various components including Taskbar (or action bar)\, Background\, Themes\, Display Settings and Activation button (Start).\nLearning about the various ‘Icons’ including My Computer\, My Documents and Network Neighbourhood/My Network Places.\nLearning how to rearrange icons on the desktop including\, auto arrange\, manual\, by file type and aligned.\nCreating desktop shortcut icons including\, text document\, presentation file and spreadsheet file.\nLearning about different types of windows including Modal/non Modal/\, pop-up\, warning\, error\, information and application.\nStarting an application from the Start Menu.\nCreating and editing documents in a word processing package.\nImporting and positioning pictures\, images and objects into a word processing document.\nCreating and using bulleted numbered lists and tables in a word processing document.\nUsing the mail merge feature of a word processing package.\nHow to create\, open and save spreadsheets.\nThe differences between data cells\, label cells and formula cells in a spreadsheet.\nHow to use the functions of addition\, subtraction\, multiplication\, division and sum in a spreadsheet.\nPrinting a spreadsheet using features specific to spreadsheets.\nPreparing and producing a presentation according to a specified brief.\nAdjusting settings to customize the view and preferences of the presentation application.\nWorking with multiple presentations.\nFormatting a presentation\nUsing electronic mail (email) software to send and receive messages.\nAttaching documents or files to an electronic mail (email) message.\nOrganising and managing message folders or directories within electronic mail (email) software.\nUsing address functions.\nAdjusting basic settings.\n\nWho is this course suitable for?\nThis course is part of BOTI’s suite of MS Office training courses and is suitable for those individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nDaniels Cloete – Black Mountain Mining (Pty) Ltd \n‘This course was a real benefit in learning the finer details of PowerPoint. ‘ \nG Green – Black Mountain Mining (Pty) Ltd \n‘Very ‘learning-full’ and insightful.  The facilitator was very helpful and knows the subject very well. \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nThis Unit Standard course is aligned to: \nUnit Standard 7547:  Operate a personal computer system \nUnit Standard 7570:  Produce word processing documents for business \nUnit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nUnit Standard 117923:  Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief \nUnit Standard 7571:  Demonstrate the ability to use electronic mail software to send and receive messages \n 
URL:https://www.boti.co.za/event/microsoft-all-in-one-basic-computer-course-cape-town-10/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Accredited Computer Courses
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DTSTART;TZID=UTC:20230220T080000
DTEND;TZID=UTC:20230222T170000
DTSTAMP:20260605T153004
CREATED:20221205T150811Z
LAST-MODIFIED:20221205T150811Z
UID:153839-1676880000-1677085200@www.boti.co.za
SUMMARY:Creating High Performing Teams through Performance Management\, Cape Town
DESCRIPTION:
URL:https://www.boti.co.za/event/creating-high-performing-teams-through-performance-management-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
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DTSTART;TZID=UTC:20230220T080000
DTEND;TZID=UTC:20230221T170000
DTSTAMP:20260605T153004
CREATED:20221205T151649Z
LAST-MODIFIED:20221205T152520Z
UID:153984-1676880000-1676998800@www.boti.co.za
SUMMARY:Professional Presentations Course\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional presentations course\nThe power of the spoken word should not be underestimated.  Having the confidence to speak with knowledge and conviction\, yet\, with the right amount of tact balanced with a degree of assertiveness is essential in developing your presentation skills.  At the same time\, one’s ability to listen effectively to another’s presentation with genuine interest and understanding\, accurately assess the content and respond with appropriate critique is equally important in maintaining a professional edge involving all types of public speaking engagements. \nThis course is about powerful presentations and effectively using the power of interaction to keep the conversation going.  You will learn how to become an effective speaker and a good listener who not only knows what to listen out for\, but also how to successfully develop strategies to engage and maintain consistent dialogue. \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nHarness the power of the spoken word when you learn how to:\n\nDevelop strategies that will enable you to become an effective speaker during sustained oral interactions.\nAs a listener\, respond critically yet sensitively.\nEvaluate your own responses to spoken interactions and adjust where necessary.\nAnalyse and accurately assess and evaluate spoken discourse.\nSensitively manage conflicts in such a way as to support the goal of the group or interaction on a one-on-one basis.\nUnderstand and appropriately use non-verbal cues and body language.\nHandle personality clashes\, resolve deadlocks\, manage conflict and positively summarise conclusions.\nUnderstand the characteristics of a speaker’s style and tone that either attract or alienate an audience.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional presentations course\nUpon successful completion of this course you will have mastered the art of effective speaking\, the techniques of good listening and the knack of sustained conversation.  You will also master the following:\n\nDevelop an understanding of complex issues under discussion in one-on-one or group situations.\nManage discussions and/or conflicts sensitively and in a manner that supports the goal of the group or one-on-one interactions.\nExpertly deal with disagreements within groups.\nUnderstand the impact of personality clashes within group discussions and positively manage interactions.\nWhat to do when deadlocks are encountered and how to break through these barriers.\nBecome adept at analyzing another’s speech and tactfully probe for clarity where necessary.\nBecome adept at analyzing one’s own responses in terms of appropriateness and adjust where necessary while maintaining sustained interaction.\nDeal confidently in putting one’s position forward when confronted with opposing views and opinions.\nExpertly employ correct tone\, approach or style appropriate to the context and adapt where necessary to maintain the conversation when it breaks down or is difficult to initiate or sustain.\nIdentify any pedantic\, illogical or aggressive language that may be used inappropriately and modify to sustain positive interaction.\nExpertly plan strategies to sustain meaningful and effective interactions.\nBecome adept at recognizing body language cues and particular voice intonations of others and adjust one’s own body language and speech to sustain positive interaction.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are required to deliver and attend business presentations and wish to improve their presentation skills. \nThis Unit Standard course is aligned to Unit Standard 8974:  Engage in sustained oral communication and evaluate spoken texts \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nBusiness Writing Skills for function and Purpose \nBusiness Communication Strategies: verbal/non-verbal and written \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-presentations-course-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Communication & Interpersonal Skills
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DTSTART;TZID=UTC:20230217T080000
DTEND;TZID=UTC:20230218T170000
DTSTAMP:20260605T153004
CREATED:20221205T151250Z
LAST-MODIFIED:20221205T191031Z
UID:153922-1676620800-1676739600@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-johannesburg-3/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Soft & Interpersonal Skills
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DTSTART;TZID=UTC:20230217T080000
DTEND;TZID=UTC:20230218T170000
DTSTAMP:20260605T153004
CREATED:20221205T150923Z
LAST-MODIFIED:20221205T150923Z
UID:153861-1676620800-1676739600@www.boti.co.za
SUMMARY:Mastering Asset and Inventory Management \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAn inventory management course trains your team to control stock and fixed assets so your business stops losing money to overstocking\, stockouts and inaccurate records. This practical\, facilitator-led 2-day BOTI skills programme is available in-house across Johannesburg\, Cape Town\, Durban and Pretoria\, or online for teams nationwide. \nIf you are an HR/L&D lead\, operations manager or business owner whose teams handle stock\, assets or a warehouse\, this page covers what the course teaches\, who it suits\, what delegates receive\, delivery options\, and the related warehouse-management skills your staff will gain. \nWhat This Inventory Management Course Covers\nThe course tackles a problem every stock-holding business knows: inadequate or excessive stock quietly erodes profitability. Participants learn the real distinction between fixed assets and inventory\, why stock freshness matters\, how technology improves asset management\, and how to hold the right inventory levels — not too much\, not too little. \nBy the end of the programme\, participants will be able to: \n\nExplain the management of fixed assets in a business unit\nDifferentiate between inventory and fixed assets\nApply stock and asset management principles in their daily work\nUnderstand how technology impacts asset profitability\n\nSkills Your Team Will Develop\n\n\n\nSkill area\nWhat participants learn\n\n\n\n\nFixed asset management\nIdentification\, valuation and depreciation principles\n\n\nInventory records\nAccurate record management and stocktaking\n\n\nStock performance\nCalculating stock turnover\n\n\nOrdering efficiency\nEconomic Ordering Quantity (EOQ) modelling\n\n\nRisk control\nRisk assessment for inventory management\n\n\n\nThese are practical\, on-the-job competencies — your staff return able to apply stock and asset principles immediately\, not just recite theory. Each topic is taught with worked examples your team can repeat back at their desks\, on the shop floor or in the stockroom the following Monday. \nCourse Details at a Glance\n\nDuration: 2 days\nCertification: Delegates receive a BOTI certificate of completion (this is not an accredited qualification)\nWho should attend: Supervisors\, team leaders and managers seeking to improve their general management skills\nDelivery: In-house / on-site at your premises\, or live online — JHB\, Cape Town\, Durban\, Pretoria and remote teams nationwide\nFormat: Practical\, facilitated\, benefit-led\n\nThis is a practical\, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). Need accredited training? Ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nSigns Your Team Needs Inventory Management Training\nMost businesses do not decide to train on stock control until the numbers force the issue. If any of the following sound familiar\, your team is carrying avoidable cost: \n\nYear-end stocktakes never reconcile — physical counts and the system disagree\, and no one can explain the gap.\nCash is tied up in shelves — slow-moving lines sit for months while you reorder fast sellers in a panic.\nStockouts cost you sales — a customer wants what you should have had\, and walks.\nWrite-offs keep climbing — expired\, damaged or obsolete stock is discovered too late to act on.\nBuying is based on gut feel — purchase orders go out without stock-turnover data to back them.\n\nThese are not isolated mistakes; they are symptoms of untrained stock handling. A practical inventory management course gives supervisors and managers a shared method — EOQ\, stock turnover\, accurate records and risk assessment — so the same problems stop repeating across shifts\, branches and teams. \nInventory and Warehouse Management Training\nInventory does not sit in a vacuum — it lives in a warehouse\, store or stockroom. This is why inventory and warehouse management training work hand in hand. Strong inventory control breaks down the moment goods are misplaced\, mislabelled or stored where no one can find them. \nWarehouse-focused skills that complement this inventory management course include: \n\nStock location and layout — organising the warehouse so high-turnover items are fast to pick\nReceiving and dispatch accuracy — matching physical goods to inventory records at every handover point\nStocktaking discipline — cycle counts and full counts that keep records and shelves in sync\nStock freshness and rotation — FIFO/FEFO so older or perishable stock moves first\nShrinkage and risk control — applying risk assessment to reduce loss\, damage and theft\n\nFor teams running a busy warehouse\, combine this inventory programme with a dedicated warehouse or supply chain module so stock control and physical handling are trained together. BOTI can build a blended in-house curriculum that matches your operation\, your stock types and the systems your team already uses. \nHow Better Inventory Management Protects Your Bottom Line\nEvery rand tied up in excess stock is a rand that is not working for your business — and every stockout is a sale you may never recover. Trained staff: \n\nHold optimal inventory levels using EOQ instead of guesswork\nReduce write-offs by managing stock freshness and rotation\nImprove cash flow by freeing capital trapped in slow-moving stock\nCut losses through proper stocktaking and risk assessment\nMake better buying decisions backed by stock-turnover data\n\nFor HR/L&D buyers\, the outcome is measurable: fewer errors\, less waste\, and a team that can defend its stock-holding decisions to finance and management. When supervisors understand why a stock level is set where it is\, the conversations between operations\, procurement and finance get shorter and far less adversarial. \n\nRequest a quote or a free 15-minute callback to scope an inventory management course for your team. We will recommend the right format and group size for your operation. \n\nTailored\, In-House Delivery for Your Team\nThis course is delivered in-house or on-site\, which means the content can be aligned to your sector\, your stock types and your existing systems. Whether you run a manufacturing store\, a retail back-office\, a distribution centre or a mixed asset-and-inventory environment\, the facilitator can use your real scenarios so the learning sticks. \nNeed to train a full department or roll out across multiple branches? On-site delivery is more cost-effective per learner than sending staff out\, and it keeps your team together — no travel\, no lost days\, and a shared vocabulary that everyone leaves the room with. For distributed teams\, the same content runs live online so head-office and regional staff train at the same time. \nHow to Get the Most From the Course\nTo turn two days of training into a lasting change in how your business holds stock: \n\nSend the right people together. Train supervisors and the staff they manage in the same cohort so the new method is adopted by the whole team\, not just one person.\nBring your own data. Share real stock figures (anonymised if needed) so EOQ and stock-turnover exercises use numbers your team recognises.\nAgree on one or two metrics to fix. Pick stock accuracy\, write-offs or turnover and measure them before and after — that is your return on the training spend.\nSchedule a follow-up. A short refresher a few weeks later locks in cycle-count discipline and record-keeping habits before they slip.\n\nBOTI can help you plan each of these steps so the course fits your operational calendar and your improvement goals. \nFunded Training and Skills Development\nIf your organisation pays the Skills Development Levy (SDL = 1% of payroll)\, training like this can support your skills-development planning. Training spend may also contribute to the skills-development element of your B-BBEE scorecard\, where the target is 6% of the leviable amount — note that scorecard recognition typically depends on the programme type\, so confirm what qualifies with your verification agency. BOTI can help you structure training so it supports both staff capability and your compliance goals — speak to us about a funded-training bridge for larger rollouts\, and about our QCTO/SETA-accredited programmes if accredited spend is your priority. (This is general guidance\, not formal advice; confirm the detail with your B-BBEE verification agency.) \nFrequently Asked Questions\nIs this inventory management course accredited?\nNo. This is a practical\, facilitator-led skills programme and delegates receive a BOTI certificate of completion (it is not an accredited qualification). If you need accredited training\, ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nHow long is the course?\nIt runs over 2 days. In-house delivery can be scheduled around your operational calendar to minimise downtime. \nWho should attend?\nSupervisors\, team leaders and managers who want to improve their general management skills and take ownership of stock and fixed-asset control. It also suits warehouse\, stores and procurement staff. \nCan the course be delivered at our premises or online?\nYes. We deliver in-house / on-site anywhere in South Africa — Johannesburg\, Cape Town\, Durban and Pretoria — as well as live online for distributed teams. \nDoes it cover warehouse management as well as inventory?\nThe core course focuses on stock and fixed-asset management. We can add inventory and warehouse management training modules to build a blended in-house programme for teams that run a warehouse or stockroom. \nWill this training count toward our B-BBEE scorecard?\nTraining spend can contribute to the skills-development element (target: 6% of the leviable amount)\, though scorecard recognition typically depends on the programme type. Confirm the specifics with your B-BBEE verification agency — this is general guidance\, not formal advice. \nRelated Courses and Resources\n\nProcurement and Supply Chain Management training (cluster pillar)\nWarehouse Management training\nStores and Stock Control training\nAsset Management training\nRequest a quote or book a callback\n\nReady to Upskill Your Stock and Asset Team?\nStop letting overstocking\, stockouts and inaccurate records eat into your margins. Equip your supervisors and managers with practical\, job-ready inventory and asset management skills. \nRequest a quote or book a free 15-minute callback today — we will tailor an inventory management course to your team\, your stock and your budget. Ask about our free training-needs checklist to identify your priority skills gaps before you commit.
URL:https://www.boti.co.za/event/mastering-asset-and-inventory-management-durban-2/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
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DTSTART;TZID=UTC:20230216T080000
DTEND;TZID=UTC:20230217T170000
DTSTAMP:20260605T153004
CREATED:20221205T151938Z
LAST-MODIFIED:20221205T151938Z
UID:154035-1676534400-1676653200@www.boti.co.za
SUMMARY:Customer Service Excellence \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-johannesburg-3/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
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