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DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230913T170000
DTSTAMP:20260605T152729
CREATED:20221205T151755Z
LAST-MODIFIED:20221205T151755Z
UID:154001-1694419200-1694624400@www.boti.co.za
SUMMARY:Finance For Non Finance Managers \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nFor some managers\, the art of working with financials comes naturally\, while for others it can appear to be somewhat daunting.  As you progress in developing your managerial skills\, you come to realize that finance is one of those important aspects of any business that needs primary attention.   Even if you are not a born ‘number cruncher\, you will need to acquire and master the financials of the business in order to establish and effectively manage your own personal finances as well as the important aspects of what is going down with the bottom line performance of your unit. \nThe methods and techniques covered throughout this course will help you to understand the key concepts involved with managing your personal finances as well as managing the finances of a unit.  You will learn how to draft budgets in line with operational plans assigned to your unit and prepare financial forecasts.  You will also acquire the necessary skills to enable you to oversee the finances of your unit in line with business requirements and be well on your way towards mastering the art and science of interpreting financial statements. \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n\nCourse duration\n3 days \nCrunch those numbers and learn how to:\n\nDemonstrate an understanding of the key concepts of managerial finance.\nDraft budgets according to the operational plan of the unit.\nDescribe and prepare financial forecasts.\nInterpret financial statements.\nSupervise the financial management of a unit against given requirements.\nCompile a personal assets and liabilities statement.\nAnalyse the basic elements of a balance sheet.\nUse the evidence in financial statements to make a financial decision.\nAnalyse the basic elements of an income and expenditure statement.\n\nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n \nBenefits of attending: Finance for non-Finance managers course\nUpon successful completion of this course you will have grasped the key concepts of managerial finance and enhanced your knowledge and skills in the following areas:\n\nUnderstand and apply budgeting and forecasting to the strategic planning process.\nUnderstand and apply the accounting conventions which include consistency\, going concern\, prudence\,\, realization\, disclosure\, objectivity and matching.\nApply accounting conventions in the financial management of a unit.\nUnderstand and develop financial reports including audit reports\, income statement\, cash flow statement and balance sheet.\nInterpret financial statements where they are analysed using data sources which have been identified and evaluated in terms of authenticity and accuracy.\nMeasure profitability and liquidity of an entity using ratios.\nMeasure working capital and asset utilization of an entity using ratios.\nMeasure return ratios such as return on equity (ROE)\, return on investment (ROI) and debt ratio.\nMake recommendations based on the results of measuring return ratios regarding profitability in terms of liquidity\, working capital\, returns and resource utilization by an entity.\nPrepare financial forecasts in line with standard operating procedures taking into account relevant factors.\nDraft and formulate budgets in line with standard operating procedures.\nAnalyse the basic elements of an income and expenditure statement in terms of different types of financial statements including business (close corporates\, listed companies\, partnerships\, public entities\, SMMEs and sole proprietorships)\, personal\, organisations (clubs\, churches\, etc.)\nAnalyse and evaluate the basic elements of a balance sheet in terms of equity or financial net worth.\n\nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their financial management skills. \nThis Unit Standard course is aligned to Unit Standard 252040:  Manage the finances of a unit and 117156:  Interpret basic financial statements\n\nTestimonials from similar courses\nErnest Hlongwane – Curro Klerksdorp \n‘I now have a much better understanding of interpreting financial figures and where they originate from.  What went well for me was the flexibility of the facilitator and that it was customized for my sector.  The best thing about this course is that it addressed all my concerns.  Thank you to Ernest for being an amazing facilitator!’ \nCharlene Kemp – Curro Klerksdorp \n‘I enormously benefited by comprehending bookkeeping\, financial statements\, budgeting and fundamentals of financial reporting.  I am enlightened with basic concepts and theories related to financial matters and day to day financial transactions of corporate matters.  The best thing about this course was that I was given customized\, personalized attention by the facilitator and Hollow Boutique Hotel staff.’ \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nFinance and Risk Courses\nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nKey negotiation skills \nBusiness Writing Skills for function and Purpose \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/finance-for-non-finance-managers-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Financial Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-business-finance.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230913T170000
DTSTAMP:20260605T152729
CREATED:20221202T162659Z
LAST-MODIFIED:20230216T105650Z
UID:153590-1694419200-1694624400@www.boti.co.za
SUMMARY:Business Communication Strategies: verbal/non-verbal and written  \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseBusiness Communication Strategies: verbal/non-verbal and written  \nThe importance of developing effective verbal and non-verbal communication skills in the workplace is one of the fundamental skills required in business.  Acquiring good communication skills and mastering specific communication techniques is vital when dealing with superiors\, subordinates\, clients and other stakeholders within the business as well as external suppliers and the public at large.  Being able to articulate oneself in a professional manner is not only important for one’s own self-image or personal brand but impacts how one relates to one’s working environment and how stakeholders respond in situations involving  typical business interactions. \nThis useful and informative course will help you to develop the required skills and techniques that will enable you to effectively communicate with stakeholders across the board including superiors\, subordinates and clients/customers. \nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nGet your point across when you learn how to:\n\nCommunicate with superiors and subordinates.\nCommunicate with clients/customers.\nSelect appropriate methods of communication in given circumstances.\nUnderstand the basics of business communication.\nUnderstand the importance of good oral communication.\nUnderstand the importance of good written communication.\nUnderstand personal impact on the organization.\nUnderstand personal impact on clients/customers.\n\nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Business Communication Strategies: verbal/non-verbal and written course\nUpon successful completion of this course you will have acquired a better command of the importance of good business communication skills including: \n\nUnderstanding the various types of communication.\nThe importance of verbal communication in business.\nThe importance of cultivating both listening and speaking skills.\nThe importance of written communication in business.\nHow your body language impacts those around you.\nThe importance of using different methods of communication in business.\nUnderstanding different communication models.\nAdvantages of verbal communication.\nDisadvantages of verbal communication.\nFour purposes of communication.\nUnderstanding the types of non-verbal communication.\nUnderstanding the different barriers to communication.\nUnderstanding the main skills required for effective communication.\nUnderstanding the common communication blockers found in the workplace.\nThe various ways to effectively communicate with clients/customers.\nThe importance of improving customer communication.\nUnderstanding why it is important to listen first then speak.\nLearning how to powerfully listen and understand.\n\nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their business communication skills. \nTestimonials from similar courses\nJonathan Baloyi \n‘I learnt how to differentiate between good and bad emails and how to write professional emails.  Learning about the structure of the email really went well for me and the words appropriate for an email.  The best thing about this course was getting to know that I have been writing bad emails without realizing that I was wrong.’ \nThis Unit Standard course is aligned to Unit Standard 9960:  Communicate verbally and non-verbally in the workplace \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nClearly get your point across when you enrol now on BOTI’s  Business Communication Strategies: verbal/non-verbal and written course. BOTI offers business communication courses\, communication training programmes and business communication classes.   BOTI offers business training programmes across South Africa.\nYou might also enjoy: Adding value in Managing a Diverse Workforce \nMS PowerPoint for beginners \nSolving problems with Excel
URL:https://www.boti.co.za/event/business-communication-strategies-verbal-non-verbal-and-written-durban-11/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Business Writing,Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-business-communication-December-2018.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230913T170000
DTSTAMP:20260605T152729
CREATED:20221202T153856Z
LAST-MODIFIED:20221205T145948Z
UID:153543-1694419200-1694624400@www.boti.co.za
SUMMARY:Excel Combo - Beginners to Graphs and Problem Solving\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + Graphs/Charts = Winning Formula Training : Course Introduction\nDon’t be terrified of spreadsheets!  You don’t need to be  a  numbers boffin to master  the basics of Excel.  This is one of several Excel courses we offer which cater to all levels of expertise\, from beginners to intermediate through to advanced. \nWelcome to the world of Excel.  Microsoft Excel is perhaps the single most important software program used in business today.  Particularly in the field of information systems\, Excel is an essential end-user computing tool.  Many business professionals use Excel to perform everyday functional tasks and an increasing number of people rely on Excel as a decision support tool. \nExcel enables users to unlock the potential of their data by using formulas across a grid of cells.  Data is inserted into individual cells in rows or columns which allows sorting and filtering. \nThe first part of this power course focusses on showing you how to create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum. \nIn the second part you will learn how to develop a solution to a specified problem using formulas and built-in functions. \nIn part three we teach you how to create and edit graphs and charts using features that enable you to add colour\, dimension and visual context to a set of data values. \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Course Outline\nUnlock data potential\, solve problems and create visual context with this power packed Excel course for winning formula spreadsheets.  You will learn how to: \n\nApply the principles of creating spreadsheets.\nCreate\, open and save spreadsheets.\nProduce a spreadsheet from a given specification.\nPrepare and produce a spreadsheet to provide a solution to a given problem.\nAdjust settings to customise the view and preferences of the spreadsheet application.\nWork with multiple worksheets.\nCreate and edit a graph/chart\nLoad data from an external data source to produce a given spreadsheet result.\nInsert and edit objects in a spreadsheet.\n\nUpon successful completion of this course you will become adept at performing a number of different functions and operations and learn about the various functions of Excel including: \n\nSUM\, COUNT\, AVERAGE\, MAX\, MIN and IF.\nWorking with the basic components of Excel and understanding what each one does including Active Cell\, Column Letter\, Formula Bar\, Name Box\, Row Number and Sheet Tab.\nUnderstanding the various uses of Excel including but not limited to for finance\, school applications\, forms\, lists and sports.\nThe benefits of using spreadsheets including building great charts\, using conditional formatting\, helping to identify trends and bringing data together.\nThe various properties of a spreadsheet including ribbon\, file tab\, quick access toolbar\, window controls\, title bar\, status bar\, flash fill\, separate workbook windows\, quick analysis\, table slicers\, changing column widths and row heights.\nWorking with multiple worksheets to suite the solution to a given problem.\nManipulating cells within the worksheet.\nApplying formulae to worksheets to provide alternative solutions to a given problem.\nApplying simple built-in functions of the spreadsheet application to a given problem.\nApplying formatting to a spreadsheet applicable to a given problem.\nUsing special effects to improve the presentation of the spreadsheet.\nEvaluating a spreadsheet to comply with a given problem.\nCreating and editing all types of graphs/charts including pie\, bar\, column\, line\, scatter and area charts.\nEditing a graph in terms of graph title\, axis titles\, data labels\, background colour\, line or bar colour.\nInserting and editing objects into a spreadsheet including pictures\, images\, charts and auto shapes.\nManipulating objects in a spreadsheet by moving\, copying and resizing.\nUsing a drawing tool to draw an object in the spreadsheet.\n\nTo win with Excel you need the right formulas.   BOTI offers Excel training courses\, Excel short courses and computer short courses.  Enrol now to kick-start your Excel training with BOTI’s Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula course.  BOTI offers business training programmes across South Africa. \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Course duration\n3 days \nBOTi Essential Course – Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula Training : Who should attend?\nThis course is suitable for those individuals who are seeking to improve their  working  knowledge of Excel. \nTestimonials from similar courses\nAmanda Cunningham – Endeavour\, Gold Mining \n‘I gained better insight and understanding of Excel and am more comfortable operating the app.  I learnt formulas\, pivot tables and consolidating.  The course was relaxed and informative.’ \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nThis Unit Standard course is aligned to:  \nUnit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nUnit Standard 116940:  Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem \nUnit Standard 116943:  Using a Graphical User Interface (GUI)-based spreadsheet application\, enhance the functionality and apply graphs /charts to a spreadsheet \n \nYou might also enjoy:  https://boti.co.za/event/solving-problems-with-writing-excel-macros-with-vba-course-cape-town-3/ \nhttps://boti.co.za/sensitivity-analysis-excel-financial-modelling-advanced-excel-formulas/ \nhttps://boti.co.za/business-valuation-techniques/ \nTo win with Excel you need the right formulas.   BOTI offers Excel training courses\, Excel short courses and computer short courses.  Enrol now to kick-start your Excel training with BOTI’s Excel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/excel-combo-beginners-to-graphs-and-problem-solving-johannesburg-13/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-Excel-power-course.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230912T170000
DTSTAMP:20260605T152729
CREATED:20221205T152945Z
LAST-MODIFIED:20221205T152945Z
UID:154126-1694419200-1694538000@www.boti.co.za
SUMMARY:Customer Service Excellence \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-durban-5/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230912T170000
DTSTAMP:20260605T152729
CREATED:20221205T151609Z
LAST-MODIFIED:20221205T152415Z
UID:153965-1694419200-1694538000@www.boti.co.za
SUMMARY:Empower yourself with Essential Conflict Management Skills\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEmpower yourself with Essential Conflict Management Skills\nEvery manager needs to be aware that conflict can arise within every team at any given point in time.  This is especially the case when the pressure is on\, deadlines are tight and projects and tasks are difficult to manage.   Conflict situations can arise as a result of personal and professional differences alike and with both internal and external stakeholders and the trick is to learn how to devise the right kind of strategy that will help you to deal with conflict situations both\, down and across\, that is dealing with conflict with superiors as well as conflict within your team and other stakeholders involved with the tasks. \nThis course aims to equip you with the skills and techniques that are necessary to enable you to effectively identify and minimize conflict situations.  You will learn how to formulate a strategy that will enable your working relationships with all stakeholders to stay healthy so that you can get on with the task of getting the job done. \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nYou step up your game when you get down to the art of conquering conflict.  Let us help you get on with the tasks of learning how to:\n\nIdentify and minimize personal conflict within a unit.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with your superiors.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with team members within a unit.\nEffectively liaise and network with internal as well as external stakeholders.\nUnderstand conflict with respect to personal differences.\nUnderstand conflict with respect to professional differences.\nDifferentiate between personal feelings and the actual problem.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Empower yourself with Essential Conflict Management Skills course\nUpon successful completion of this course you will have mastered the art of conquering conflict and will have become proficient in the following areas:\n\nIdentify and create networking opportunities with internal as well as external stakeholders.\nIdentify opportunities for effective networking\, attend meetings with a view to instituting new and mutually beneficial contacts.\nInvestigate ways to communicate with stakeholders and implement relevant strategies for the mutual benefit of all parties.\nIn line with policies and procedures keep managers informed of all activities and report on progress and results using verbal or written feedback.\nEstablish a process to acquire and exchange information and seek advice in consultation with the overall management team.\nIn line with the business unit’s policies and procedures\, raise concerns directly with relevant managers over quality of work.\nPresentation of clear and accurate information to management in a timeous manner.\nIn line with business unit policies and procedures communicate information around the procedures for dealing with conflict to all team members in order to instil systematic resolution to conflict situations.\nImplement action plans in order to resolve actual and potential conflict.\nIn line with policies and procedures\, refer conflict situation so appropriate managerial staff where required.\nDevelop and establish constructive relationships with team members in a unit using applied strategies.\nWhere appropriate\, identify and capitalize on opportunities for team members to discuss worki-related as well as personal issues.\nBuild constructive relationships with team members by offering feedback and advice in a positive manner.\nKeep team members informed of any developments and changes that may affect them.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nTestimonials from similar courses\nMelissa Bester – Aveng Grinkaker-LTA Mechanical & Electrical \n‘I have learnt more about myself\, my skills and how to make some positive changes.  I did not expect the course to be so informative and positive and inspiring.  I feel like a different person.  For me\, the course was more than what I expected\, so I would not change anything.  The facilitator was amazing.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and discussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nMasheleng Motsoane – Ministry of Agri and Food Security \n‘Eye opening – equipping participants with the knowledge and skills necessary.’ \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nThis Unit Standard course is aligned to Unit Standard 252027:  Devise and apply strategies to establish and maintain workplace relationships  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Effectively Manage Human Resources & Labour Relations \nProfessional presentations course \nFinance for Non Finance Managers \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/empower-yourself-with-essential-conflict-management-skills-johannesburg-5/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Management & Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230911T170000
DTSTAMP:20260605T152729
CREATED:20221205T151133Z
LAST-MODIFIED:20221205T190341Z
UID:153896-1694419200-1694451600@www.boti.co.za
SUMMARY:Excel for Beginners\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\n  per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS Excel for beginners\nMicrosoft Excel is perhaps the single most important software program used in business today.  Particularly in the field of information systems\, Excel is an essential end-user computing tool.  Many business professionals use Excel to perform everyday functional tasks and an increasing number of people rely on Excel as a decision support tool.   Excel enables users to unlock the potential of their data by using formulas across a grid of cells.  Data is inserted into individual cells in rows or columns which allows sorting and filtering. \nThis course will enable you to create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum.  You will also learn to create leading edge presentations using a number of different features such as pie charts and graphs and add colour to your presentation using the fill color function.   A host of other key functions such as conditional formatting which enables you to easily spot trends and patterns in data is merely scratching the surface of what Excel can do. \nYour formula for success with Excel gets even better when you enrol for BOTI’s MS Excel for beginners course!   BOTI offers Microsoft Excel courses\, computer short courses and computer training programmes.  BOTI offers business training programmes across South Africa. \nCourse duration\n1 day\nUnlock data potential and create winning formula spreadsheets in Excel.  You will learn: \n\nThe principles of creating spreadsheets.\nHow to create\, open and save spreadsheets.\nProduce a spreadsheet from a given specification.\nEdit a spreadsheet.\nFormat a spreadsheet.\nCheck spelling in a spreadsheet.\nPrint a spreadsheet using features specific to spreadsheets.\nThe differences between data cells\, label cells and formula cells.\nThe benefits of saving a file in different formats.\nHow to use the functions of addition\, subtraction\, multiplication\, division and sum.\n\nBenefits of attending:  MS Excel for beginners course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using Excel including: \n\nBuilding charts and graphs such as pie\, column\, line\, bar\, and scatter charts.\nUsing conditional formatting to add colour\, bold and italics.\nBringing data together in a single location such as importing text and images and files from external sources.\nThe various properties of a spreadsheet including ribbon\, file tab\, quick access toolbar\, window controls\, title bar\, status bar\, flash fill\, separate workbook windows\, quick analysis\, table slicers\, changing column widths and row heights.\nUnderstanding the various uses of Excel including but not limited to for finance\, school applications\, forms\, lists and sports.\nUsing separate workbook windows to compare formulas between workbooks.\nUse Recommended PivotTables to assist you to create the most appropriate PivotTable.\nChanging column widths and row heights.\nEasily edit cells using the formula bar.\nCreating and using formulas using the point and click method.\nSaving files in various formats.\nInserting\, deleting\, moving and hiding rows and columns.\nUsing AutoFill to help save time when entering multiple sets of data.\nFitting and scaling content prior to printing a spreadsheet.\n\nYour formula for success with Excel gets even better when you enrol for BOTI’s MS Excel for beginners course!   BOTI offers Microsoft Excel courses\, computer short courses and computer training programmes.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is suitable for those individuals who are seeking to improve their computer skills. \nThis Unit Standard course is aligned to Unit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nTestimonials from similar courses\nAmanda Cunningham – Endeavour\, Gold Mining \n‘I gained better insight and understanding of Excel and am more comfortable operating the app.  I learnt formulas\, pivot tables and consolidating.  The course was relaxed and informative.’ \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nAccredited Computer Courses\nYou might also enjoy: \nIntroduction to computers  \nExcel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula \nCreating spectacular charts and graphs using Excel
URL:https://www.boti.co.za/event/excel-for-beginners-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-Excel-beginners.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230911T080000
DTEND;TZID=UTC:20230911T170000
DTSTAMP:20260605T152729
CREATED:20221205T151112Z
LAST-MODIFIED:20221205T190057Z
UID:153890-1694419200-1694451600@www.boti.co.za
SUMMARY:Excel for Beginners\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\n  per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS Excel for beginners\nMicrosoft Excel is perhaps the single most important software program used in business today.  Particularly in the field of information systems\, Excel is an essential end-user computing tool.  Many business professionals use Excel to perform everyday functional tasks and an increasing number of people rely on Excel as a decision support tool.   Excel enables users to unlock the potential of their data by using formulas across a grid of cells.  Data is inserted into individual cells in rows or columns which allows sorting and filtering. \nThis course will enable you to create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum.  You will also learn to create leading edge presentations using a number of different features such as pie charts and graphs and add colour to your presentation using the fill color function.   A host of other key functions such as conditional formatting which enables you to easily spot trends and patterns in data is merely scratching the surface of what Excel can do. \nYour formula for success with Excel gets even better when you enrol for BOTI’s MS Excel for beginners course!   BOTI offers Microsoft Excel courses\, computer short courses and computer training programmes.  BOTI offers business training programmes across South Africa. \nCourse duration\n1 day\nUnlock data potential and create winning formula spreadsheets in Excel.  You will learn: \n\nThe principles of creating spreadsheets.\nHow to create\, open and save spreadsheets.\nProduce a spreadsheet from a given specification.\nEdit a spreadsheet.\nFormat a spreadsheet.\nCheck spelling in a spreadsheet.\nPrint a spreadsheet using features specific to spreadsheets.\nThe differences between data cells\, label cells and formula cells.\nThe benefits of saving a file in different formats.\nHow to use the functions of addition\, subtraction\, multiplication\, division and sum.\n\nBenefits of attending:  MS Excel for beginners course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using Excel including: \n\nBuilding charts and graphs such as pie\, column\, line\, bar\, and scatter charts.\nUsing conditional formatting to add colour\, bold and italics.\nBringing data together in a single location such as importing text and images and files from external sources.\nThe various properties of a spreadsheet including ribbon\, file tab\, quick access toolbar\, window controls\, title bar\, status bar\, flash fill\, separate workbook windows\, quick analysis\, table slicers\, changing column widths and row heights.\nUnderstanding the various uses of Excel including but not limited to for finance\, school applications\, forms\, lists and sports.\nUsing separate workbook windows to compare formulas between workbooks.\nUse Recommended PivotTables to assist you to create the most appropriate PivotTable.\nChanging column widths and row heights.\nEasily edit cells using the formula bar.\nCreating and using formulas using the point and click method.\nSaving files in various formats.\nInserting\, deleting\, moving and hiding rows and columns.\nUsing AutoFill to help save time when entering multiple sets of data.\nFitting and scaling content prior to printing a spreadsheet.\n\nYour formula for success with Excel gets even better when you enrol for BOTI’s MS Excel for beginners course!   BOTI offers Microsoft Excel courses\, computer short courses and computer training programmes.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is suitable for those individuals who are seeking to improve their computer skills. \nThis Unit Standard course is aligned to Unit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nTestimonials from similar courses\nAmanda Cunningham – Endeavour\, Gold Mining \n‘I gained better insight and understanding of Excel and am more comfortable operating the app.  I learnt formulas\, pivot tables and consolidating.  The course was relaxed and informative.’ \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nAccredited Computer Courses\nYou might also enjoy: \nIntroduction to computers  \nExcel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula \nCreating spectacular charts and graphs using Excel
URL:https://www.boti.co.za/event/excel-for-beginners-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-Excel-beginners.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230908T080000
DTEND;TZID=UTC:20230909T170000
DTSTAMP:20260605T152729
CREATED:20221205T152900Z
LAST-MODIFIED:20221205T152900Z
UID:154120-1694160000-1694278800@www.boti.co.za
SUMMARY:Adding value in Managing a Diverse Workforce \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAdding value in Managing a Diverse Workforce \nToday\, South Africa’s workforce is made up of individuals from a host of diverse backgrounds and cultures.  The ability to understand and manage all types of people is critical to achieving business goals. \nThis interesting and illuminating course covers the important aspects of what you would typically come across in dealing with people who not only have many differences but many similarities too and how these can be leveraged to maximize efficiencies in the workplace. \nYou will be adding value by understanding the reality of diversity and its value in a unit and you will learn how to manage team members while taking into account their similarities as well as their differences by aligning these to the benefit of achieving common goals.  You will also learn how to deal with disagreements and conflicts that arise from diversity in a unit. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nThis highly informative course will help you gain an in-depth understanding of the true value of diversity and take you through practical steps towards: \n\nDemonstrating an understanding of the reality of diversity and its value in a unit.\nDealing with disagreements and conflicts arising from diversity in a unit.\nDemonstrating knowledge and understanding of diversity in the workplace.\nManaging team members while taking into account their similarities and their differences.\nAligning similarities and differences to the benefit of common objectives.\nUnderstand what is meant by diversity.\nUnderstanding different cultures.\nUnderstanding different values.\n\nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nBenefits of attending:  Adding value in managing a diverse workforce course\nUpon successful completion of this course you will understand the various aspects involved in managing diversity in the workplace including: \n\nDiversity issues related to race\, gender\, age\, disabilities\, religion\, job title\, physical appearance\, sexual orientation\, nationality\, multi- culturalism\, competency\, training\, experience and personal habits.\nThe benefits of valuing diversity in the workplace.\nHow diversity impacts organizational culture.\nUnderstanding the barriers to making diversity an imperative.\nManaging diversity and its impact on business.\nThe benefits of effectively managing diversity.\nChallenges around diversity in the workplace.\nInternal obstacles around diversity in the workplace.\nExternal obstacles around diversity in the workplace.\nRacism as a hindrance to managing diversity.\nReasons for managing diversity in the workplace.\nHow to effectively go about managing diversity in the workplace.\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa. \nTestimonials from similar courses\nMini Mokoena – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘The course was not only about work but it was also about personal changes.  The content in the presentation was excellent.  The best thing about this course was the focus on work and changing individual lives. ‘ \nMpho Malakoane – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘This course confirmed my realization for a need to make changes in my life to positively change my future.  What went well for me were the presentations and the ability to interact with all the participants.  The best thing about this course was the instructor’s drive to go beyond and exceed my expectations.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and disccussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nThis course is aligned to Unit Standard 252043:  Manage a diverse work force to add value \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nGet a handle on managing diversity and enrol now for BOTI’s Adding Value in managing a diverse workforce course.  BOTI offers management training programmes\, management courses and leadership training programmes.    BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/adding-value-in-managing-a-diverse-workforce-johannesburg-5/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Communication & Interpersonal Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-managing-a-diverse-workforce.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230908T080000
DTEND;TZID=UTC:20230909T170000
DTSTAMP:20260605T152729
CREATED:20221205T151611Z
LAST-MODIFIED:20221205T152423Z
UID:153967-1694160000-1694278800@www.boti.co.za
SUMMARY:Empower yourself with Essential Conflict Management Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEmpower yourself with Essential Conflict Management Skills\nEvery manager needs to be aware that conflict can arise within every team at any given point in time.  This is especially the case when the pressure is on\, deadlines are tight and projects and tasks are difficult to manage.   Conflict situations can arise as a result of personal and professional differences alike and with both internal and external stakeholders and the trick is to learn how to devise the right kind of strategy that will help you to deal with conflict situations both\, down and across\, that is dealing with conflict with superiors as well as conflict within your team and other stakeholders involved with the tasks. \nThis course aims to equip you with the skills and techniques that are necessary to enable you to effectively identify and minimize conflict situations.  You will learn how to formulate a strategy that will enable your working relationships with all stakeholders to stay healthy so that you can get on with the task of getting the job done. \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nYou step up your game when you get down to the art of conquering conflict.  Let us help you get on with the tasks of learning how to:\n\nIdentify and minimize personal conflict within a unit.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with your superiors.\nDevise and apply a suitable strategy that will enable you to establish constructive relationships with team members within a unit.\nEffectively liaise and network with internal as well as external stakeholders.\nUnderstand conflict with respect to personal differences.\nUnderstand conflict with respect to professional differences.\nDifferentiate between personal feelings and the actual problem.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Empower yourself with Essential Conflict Management Skills course\nUpon successful completion of this course you will have mastered the art of conquering conflict and will have become proficient in the following areas:\n\nIdentify and create networking opportunities with internal as well as external stakeholders.\nIdentify opportunities for effective networking\, attend meetings with a view to instituting new and mutually beneficial contacts.\nInvestigate ways to communicate with stakeholders and implement relevant strategies for the mutual benefit of all parties.\nIn line with policies and procedures keep managers informed of all activities and report on progress and results using verbal or written feedback.\nEstablish a process to acquire and exchange information and seek advice in consultation with the overall management team.\nIn line with the business unit’s policies and procedures\, raise concerns directly with relevant managers over quality of work.\nPresentation of clear and accurate information to management in a timeous manner.\nIn line with business unit policies and procedures communicate information around the procedures for dealing with conflict to all team members in order to instil systematic resolution to conflict situations.\nImplement action plans in order to resolve actual and potential conflict.\nIn line with policies and procedures\, refer conflict situation so appropriate managerial staff where required.\nDevelop and establish constructive relationships with team members in a unit using applied strategies.\nWhere appropriate\, identify and capitalize on opportunities for team members to discuss worki-related as well as personal issues.\nBuild constructive relationships with team members by offering feedback and advice in a positive manner.\nKeep team members informed of any developments and changes that may affect them.\n\nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nTestimonials from similar courses\nMelissa Bester – Aveng Grinkaker-LTA Mechanical & Electrical \n‘I have learnt more about myself\, my skills and how to make some positive changes.  I did not expect the course to be so informative and positive and inspiring.  I feel like a different person.  For me\, the course was more than what I expected\, so I would not change anything.  The facilitator was amazing.’ \nMichelle Selo – Department of Economic\, Small Business\, Development & Environmental Affairs \n‘Through interactions and discussions I learnt the importance of good leadership in taking an organization forward.  What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters.  The best thing about this course was the manner in which it was presented\, it was very practical.  Thank you very much Jaini for opening my eyes on a lot of issues\, this has been very beneficial training.’ \nMasheleng Motsoane – Ministry of Agri and Food Security \n‘Eye opening – equipping participants with the knowledge and skills necessary.’ \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa. \nThis Unit Standard course is aligned to Unit Standard 252027:  Devise and apply strategies to establish and maintain workplace relationships  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Effectively Manage Human Resources & Labour Relations \nProfessional presentations course \nFinance for Non Finance Managers \nGet down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course.  BOTI offers management skills training\, business management classes and leadership training programmes.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/empower-yourself-with-essential-conflict-management-skills-cape-town-3/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Management & Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230908T080000
DTEND;TZID=UTC:20230909T170000
DTSTAMP:20260605T152729
CREATED:20221205T151432Z
LAST-MODIFIED:20221205T151432Z
UID:153938-1694160000-1694278800@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-durban-7/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Soft & Interpersonal Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230908T080000
DTEND;TZID=UTC:20230908T170000
DTSTAMP:20260605T152729
CREATED:20221205T153232Z
LAST-MODIFIED:20221205T153232Z
UID:154183-1694160000-1694192400@www.boti.co.za
SUMMARY:MS Word for Beginners\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\nR4\,742 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS Word for beginners\nAnyone who needs to write and compile documents for business purposes needs to effectively be able to use and get themselves acquainted with word processing and its must-have features.  For instance\, there are word processing features that include editing tools which allow for a quick and easy spell check facility and a wizard that deals with the correct use of grammar that contains a built in dictionary and thesaurus application.  Among many others\, these indispensable checking tools will go a long way towards saving you time and minimizing communication errors so as to enable you to present your texts in an organised and professional manner. \nWhat you will learn from this essential course will enable you to effectively manage your documents whereby you will be able to create tables\, apply different formats\, font styles and colours\, import other elements such as graphic files and save your documents so as to be compatible with other applications.  You will also learn the essentials of the mail merge. \nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nCourse duration \n1 day \nBecome a real word processing whiz when you learn how to:\n\nUse the advanced features of a word processing package on a personal computer including the use of spell check and grammar checking tools.\nCreate and use bulleted and numbered lists and tables.\nImport and position pictures\, images and objects into a word processing document.\nUse the mail merge feature.\nSave the document in a file format so that it can be used in other applications.\nUse of GIFs (Graphic Information Files)\, PNGs\, (Portable Network Graphic)\, PDF (Portable Document Folder) and Jpegs.\nUnderstand the compatibility of file formats.\nCreate a professional layout.\n\nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nBenefits of attending:  MS Word for beginners course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using Word including: \n\nChanging the appearance of a document.\nAdding borders to a document.\nChoosing or creating a specific document template for a specific task.\nInserting and formatting headers and footers.\nInserting page breaks and section breaks.\nInserting symbols\, date and time and page numbers into the text.\nInserting endnotes and footnotes.\nChecking a document for spelling and grammar using the Spell Check and Grammar tools\nUsing the Thesaurus\nCreating lists and tables in a document.\nInserting bulleted or numbered lists into a document.\nCreating a standard table.\nChanging table cell attributes.\nInserting and deleting rows and columns.\nAdding borders to a table.\nUsing the automatic table formatting tool.\nAdding and manipulating pictures\, images and objects in a document.\nAdding and manipulating Autoshapes.\nUsing the mail merge feature.\nCreating a mailing list or data file.\n\nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nNikki Damons – Harith General Partners \n‘I now have improved knowledge of MS Word.  The one on one training was the best thing for me.’ \nThis Unit Standard course is aligned to Unit Standard 7570:  Produce word processing documents for business \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: MS Excel for beginners \nMS Office power course \nIntroduction to computers  \nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/ms-word-for-beginners-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-electronic-mail.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230908T080000
DTEND;TZID=UTC:20230908T170000
DTSTAMP:20260605T152729
CREATED:20221205T153215Z
LAST-MODIFIED:20221205T153215Z
UID:154177-1694160000-1694192400@www.boti.co.za
SUMMARY:MS Word for Beginners\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\nR4\,742 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS Word for beginners\nAnyone who needs to write and compile documents for business purposes needs to effectively be able to use and get themselves acquainted with word processing and its must-have features.  For instance\, there are word processing features that include editing tools which allow for a quick and easy spell check facility and a wizard that deals with the correct use of grammar that contains a built in dictionary and thesaurus application.  Among many others\, these indispensable checking tools will go a long way towards saving you time and minimizing communication errors so as to enable you to present your texts in an organised and professional manner. \nWhat you will learn from this essential course will enable you to effectively manage your documents whereby you will be able to create tables\, apply different formats\, font styles and colours\, import other elements such as graphic files and save your documents so as to be compatible with other applications.  You will also learn the essentials of the mail merge. \nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nCourse duration \n1 day \nBecome a real word processing whiz when you learn how to:\n\nUse the advanced features of a word processing package on a personal computer including the use of spell check and grammar checking tools.\nCreate and use bulleted and numbered lists and tables.\nImport and position pictures\, images and objects into a word processing document.\nUse the mail merge feature.\nSave the document in a file format so that it can be used in other applications.\nUse of GIFs (Graphic Information Files)\, PNGs\, (Portable Network Graphic)\, PDF (Portable Document Folder) and Jpegs.\nUnderstand the compatibility of file formats.\nCreate a professional layout.\n\nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nBenefits of attending:  MS Word for beginners course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using Word including: \n\nChanging the appearance of a document.\nAdding borders to a document.\nChoosing or creating a specific document template for a specific task.\nInserting and formatting headers and footers.\nInserting page breaks and section breaks.\nInserting symbols\, date and time and page numbers into the text.\nInserting endnotes and footnotes.\nChecking a document for spelling and grammar using the Spell Check and Grammar tools\nUsing the Thesaurus\nCreating lists and tables in a document.\nInserting bulleted or numbered lists into a document.\nCreating a standard table.\nChanging table cell attributes.\nInserting and deleting rows and columns.\nAdding borders to a table.\nUsing the automatic table formatting tool.\nAdding and manipulating pictures\, images and objects in a document.\nAdding and manipulating Autoshapes.\nUsing the mail merge feature.\nCreating a mailing list or data file.\n\nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nNikki Damons – Harith General Partners \n‘I now have improved knowledge of MS Word.  The one on one training was the best thing for me.’ \nThis Unit Standard course is aligned to Unit Standard 7570:  Produce word processing documents for business \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: MS Excel for beginners \nMS Office power course \nIntroduction to computers  \nOh my word!  You can become a word processing whiz when you enrol now for BOTI’s MS Word for beginners course!  BOTI offers computer skills training\, computer short courses and MS Office training courses.    BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/ms-word-for-beginners-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-electronic-mail.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230907T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221205T151529Z
LAST-MODIFIED:20221205T152340Z
UID:153952-1694073600-1694106000@www.boti.co.za
SUMMARY:Introduction to Computers\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\nR4\,742 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseIntroduction to computers  \nWelcome to the digital world\, where you will find that in today’s business environment almost everything that you do that has anything to do with information relies on computer technology.   The desk top computer\, the laptop and even the tablet all serve as your interface with the outside world. \nThe material covered in this course serves as an introduction to the world of digital processing.  You will learn about what constitutes hardware\, what constitutes software and how you can maximize computer technologies to create an efficient and smooth running operation.  You will learn how to manage computer files and how data is stored as well as how to operate and maintain the various components of a personal computer. \nGet online savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nCourse duration\n1 day\nGet digital technologies working for you when you learn: \n\nHow to operate a printer\nHow computer data storage works\nHow to manage computer files\nThe basics of personal computer software\nHow to perform personal computer operating system operations\nThe basics of the hardware components of a personal computer\nThe essentials of how to maintain the hardware components of a personal computer\nThe basics of how to operate the hardware components of a personal computer\n\nGet online savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Introduction to computers course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using a personal computer including: \n\nUnderstanding the basic functions of the Start Menu including Programs\, Documents\, Settings\, Find\, Help and Run.\nLearning the various components including Taskbar (or action bar)\, Background\, Themes\, Display Settings and Activation button (Start).\nLearning about the various ‘Icons’ including My Computer\, My Documents and Network Neighbourhood/My Network Places.\nLearning how to rearrange icons on the desktop including\, auto arrange\, manual\, by file type and aligned.\nCreating desktop shortcut icons including\, text document\, presentation file and spreadsheet file.\nLearning about different types of windows including Modal/non Modal/\, pop-up\, warning\, error\, information and application.\nStarting an application from the Start Menu.\nLearning about parts of a window including Title Bar\, Mimimize Button\, Maximize Button\, Restore Button\, Close Button\, Menu Bar\, Tool Bar and Status Bar.\nManipulating windows including opened\, Minimized\, maximized\, moved and closed.\nThe implications of having more than one window open at a time including active and inactive windows\, impact on speed and switching between open windows.\nStarting multiple applications.\nChanging between windows using the keyboard and mouse.\nHow to launch and find information with the HELP facility including Content\, Index and Search.\nUsing a pointing device including mouse\, trackball\, touchpad and touchscreen.\nUsing a pointing device to select objects including single click\, double click and alternate click.\nLearning different methods of using ‘drag and drop’ with the pointing device.\nChanging various print options prior to printing an object.\nAltering the various printer properties including paper size\, orientation\, paper source and resolution.\n\nGet online Savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nSolomon – Smoke Customer Intelligence (Pty) Ltd \n‘Everything about this course was good.  I enjoyed the course.’ \nThis Unit Standard course is aligned to Unit Standard 7547:  Operate a personal computer system \nYou might also enjoy: MS Office power course \nExcel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula \nCreating spectacular charts and graphs using Excel
URL:https://www.boti.co.za/event/introduction-to-computers-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-introduction-to-computers.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230907T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221205T150942Z
LAST-MODIFIED:20221205T150942Z
UID:153868-1694073600-1694106000@www.boti.co.za
SUMMARY:Introduction to Computers\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR8\,873 per person (1 person)\nR6\,910 per person (2 ppl)\nR5\,989 per person (5 ppl)\nR4\,742 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseIntroduction to computers  \nWelcome to the digital world\, where you will find that in today’s business environment almost everything that you do that has anything to do with information relies on computer technology.   The desk top computer\, the laptop and even the tablet all serve as your interface with the outside world. \nThe material covered in this course serves as an introduction to the world of digital processing.  You will learn about what constitutes hardware\, what constitutes software and how you can maximize computer technologies to create an efficient and smooth running operation.  You will learn how to manage computer files and how data is stored as well as how to operate and maintain the various components of a personal computer. \nGet online savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nCourse duration\n1 day\nGet digital technologies working for you when you learn: \n\nHow to operate a printer\nHow computer data storage works\nHow to manage computer files\nThe basics of personal computer software\nHow to perform personal computer operating system operations\nThe basics of the hardware components of a personal computer\nThe essentials of how to maintain the hardware components of a personal computer\nThe basics of how to operate the hardware components of a personal computer\n\nGet online savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Introduction to computers course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using a personal computer including: \n\nUnderstanding the basic functions of the Start Menu including Programs\, Documents\, Settings\, Find\, Help and Run.\nLearning the various components including Taskbar (or action bar)\, Background\, Themes\, Display Settings and Activation button (Start).\nLearning about the various ‘Icons’ including My Computer\, My Documents and Network Neighbourhood/My Network Places.\nLearning how to rearrange icons on the desktop including\, auto arrange\, manual\, by file type and aligned.\nCreating desktop shortcut icons including\, text document\, presentation file and spreadsheet file.\nLearning about different types of windows including Modal/non Modal/\, pop-up\, warning\, error\, information and application.\nStarting an application from the Start Menu.\nLearning about parts of a window including Title Bar\, Mimimize Button\, Maximize Button\, Restore Button\, Close Button\, Menu Bar\, Tool Bar and Status Bar.\nManipulating windows including opened\, Minimized\, maximized\, moved and closed.\nThe implications of having more than one window open at a time including active and inactive windows\, impact on speed and switching between open windows.\nStarting multiple applications.\nChanging between windows using the keyboard and mouse.\nHow to launch and find information with the HELP facility including Content\, Index and Search.\nUsing a pointing device including mouse\, trackball\, touchpad and touchscreen.\nUsing a pointing device to select objects including single click\, double click and alternate click.\nLearning different methods of using ‘drag and drop’ with the pointing device.\nChanging various print options prior to printing an object.\nAltering the various printer properties including paper size\, orientation\, paper source and resolution.\n\nGet online Savvy!  Enrol now for BOTI’s Introduction to Computers course.  BOTI offers computer short courses\, computer training courses and basic computer training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nSolomon – Smoke Customer Intelligence (Pty) Ltd \n‘Everything about this course was good.  I enjoyed the course.’ \nThis Unit Standard course is aligned to Unit Standard 7547:  Operate a personal computer system \nYou might also enjoy: MS Office power course \nExcel to the power of 3: Beginners + Problem solving + graphs/charts = winning formula \nCreating spectacular charts and graphs using Excel
URL:https://www.boti.co.za/event/introduction-to-computers-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Accredited Computer Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-introduction-to-computers.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230908T170000
DTSTAMP:20260605T152729
CREATED:20221205T151717Z
LAST-MODIFIED:20221205T151717Z
UID:153996-1693987200-1694192400@www.boti.co.za
SUMMARY:Finance For Non Finance Managers \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nFor some managers\, the art of working with financials comes naturally\, while for others it can appear to be somewhat daunting.  As you progress in developing your managerial skills\, you come to realize that finance is one of those important aspects of any business that needs primary attention.   Even if you are not a born ‘number cruncher\, you will need to acquire and master the financials of the business in order to establish and effectively manage your own personal finances as well as the important aspects of what is going down with the bottom line performance of your unit. \nThe methods and techniques covered throughout this course will help you to understand the key concepts involved with managing your personal finances as well as managing the finances of a unit.  You will learn how to draft budgets in line with operational plans assigned to your unit and prepare financial forecasts.  You will also acquire the necessary skills to enable you to oversee the finances of your unit in line with business requirements and be well on your way towards mastering the art and science of interpreting financial statements. \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n\nCourse duration\n3 days \nCrunch those numbers and learn how to:\n\nDemonstrate an understanding of the key concepts of managerial finance.\nDraft budgets according to the operational plan of the unit.\nDescribe and prepare financial forecasts.\nInterpret financial statements.\nSupervise the financial management of a unit against given requirements.\nCompile a personal assets and liabilities statement.\nAnalyse the basic elements of a balance sheet.\nUse the evidence in financial statements to make a financial decision.\nAnalyse the basic elements of an income and expenditure statement.\n\nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n \nBenefits of attending: Finance for non-Finance managers course\nUpon successful completion of this course you will have grasped the key concepts of managerial finance and enhanced your knowledge and skills in the following areas:\n\nUnderstand and apply budgeting and forecasting to the strategic planning process.\nUnderstand and apply the accounting conventions which include consistency\, going concern\, prudence\,\, realization\, disclosure\, objectivity and matching.\nApply accounting conventions in the financial management of a unit.\nUnderstand and develop financial reports including audit reports\, income statement\, cash flow statement and balance sheet.\nInterpret financial statements where they are analysed using data sources which have been identified and evaluated in terms of authenticity and accuracy.\nMeasure profitability and liquidity of an entity using ratios.\nMeasure working capital and asset utilization of an entity using ratios.\nMeasure return ratios such as return on equity (ROE)\, return on investment (ROI) and debt ratio.\nMake recommendations based on the results of measuring return ratios regarding profitability in terms of liquidity\, working capital\, returns and resource utilization by an entity.\nPrepare financial forecasts in line with standard operating procedures taking into account relevant factors.\nDraft and formulate budgets in line with standard operating procedures.\nAnalyse the basic elements of an income and expenditure statement in terms of different types of financial statements including business (close corporates\, listed companies\, partnerships\, public entities\, SMMEs and sole proprietorships)\, personal\, organisations (clubs\, churches\, etc.)\nAnalyse and evaluate the basic elements of a balance sheet in terms of equity or financial net worth.\n\nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their financial management skills. \nThis Unit Standard course is aligned to Unit Standard 252040:  Manage the finances of a unit and 117156:  Interpret basic financial statements\n\nTestimonials from similar courses\nErnest Hlongwane – Curro Klerksdorp \n‘I now have a much better understanding of interpreting financial figures and where they originate from.  What went well for me was the flexibility of the facilitator and that it was customized for my sector.  The best thing about this course is that it addressed all my concerns.  Thank you to Ernest for being an amazing facilitator!’ \nCharlene Kemp – Curro Klerksdorp \n‘I enormously benefited by comprehending bookkeeping\, financial statements\, budgeting and fundamentals of financial reporting.  I am enlightened with basic concepts and theories related to financial matters and day to day financial transactions of corporate matters.  The best thing about this course was that I was given customized\, personalized attention by the facilitator and Hollow Boutique Hotel staff.’ \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa. \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nFinance and Risk Courses\nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nKey negotiation skills \nBusiness Writing Skills for function and Purpose \nGet crunching those numbers now and enrol on BOTI’s Finance for non finance managers course.  BOTI offers finance courses\, financial management training and finance training.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/finance-for-non-finance-managers-johannesburg-6/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Financial Skills
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-business-finance.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230908T170000
DTSTAMP:20260605T152729
CREATED:20221202T071143Z
LAST-MODIFIED:20221202T151447Z
UID:153415-1693987200-1694192400@www.boti.co.za
SUMMARY:Powerful Project Management (as a project team member)\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CoursePowerful Project Management (as a project team member)\nYou have been given a large project to manage involving many diverse aspects.  You know that you need to be organized in your approach so as to ensure that the process runs smoothly.   At first glance\, the exercise appears to be anything but simple and in fact seems rather overwhelming in that everything looks like it is literally all over the place.  For the project to succeed you need to devise a suitable project plan and assign tasks\, deadlines and deliverables that are realistic and achievable and when you master the techniques you will find that you are working with a cohesive process that makes a complicated one seem like child’s play. \nThe purpose of this course is to get you up to speed with the fundamentals of the project management process and upskill you to become an effective project team member.  You will gain an in-depth understanding of the nature of a project and learn about the types of structures that are found in a typical project environment and what processes and activities are required to manage a project. \nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nPower your project.  You will learn:\n\nThe nature of a project.\nThe nature and application of project management.\nWhat types of structures are found in a project environment.\nThe major processes and activities required to manage a project.\nThe application of organization structures in a project environment.\nTo work as an effective team member.\nTo collaborate with other project team members to improve performance.\nTo build relations between project team members and other stakeholders.\nA variety of strategies to deal with potential or actual conflict in a project team.\n\nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Powerful project management (as a project team member) course \nUpon successful completion of this course you will have acquired an in-depth understanding of the project management process and will have developed your skills in the following areas:\n\nUnderstanding the nature of a project.\nUnderstand the characteristics of a project.\nUnderstand the differences between project and non-project work.\nUnderstand the basic project life cycle and possible phases.\nUnderstand the reasons for undertaking projects.\nUnderstand the types of projects and their complexity ranging fromm simple\, complex\, closed to open\, “fog\, quest\, movie or paint by number”\, technical\, business\, community based\, development and research and development of new products.\nUnderstand the nature and application of project management.\nUnderstand the major project management processes in terms of recognized best practice.\nUnderstand the differences between project management and general management.\nUnderstand the difference between project management processes and technical (end product related) processes.\nUnderstand the types of structures found within project management.\nUnderstand the various behaviours conducive to working as a team member.\nUnderstand team interfaces and team roles.\nUnderstand how to collaborate with other team members to improve performance.\nUnderstand the importance of consultation and joint decision-making and how this affects team performance.\nBuild relationships between team members and other stakeholders\n\nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who work as a project team member with a view to managing a project and who wish to improve their project management skills. \nThis Unit Standard course is aligned to Unit Standard 120372: Explain fundamentals of project management and 120379:  Work as a project team member \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Organizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nBOTI offers pm training\, project management courses and project leadership training.  Book your seat now on BOTI’s Powerful Project Management (as a project team member) course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/powerful-project-management-as-a-project-team-member-durban-15/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-pm-new.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221205T152752Z
LAST-MODIFIED:20221205T152752Z
UID:154102-1693987200-1694106000@www.boti.co.za
SUMMARY:Taking charge as a Team Leader in achieving company goals\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseTaking charge as a Team Leader in achieving company goals\nAs first line management\, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. \nThis informative course will equip you with the basic skills required to effectively manage your team and tasks and will provide you with the tools and techniques needed to ensure that you are able to address the needs\, challenges and desired outcomes encountered in the course of business on a day to day basis. \nIn taking up this course\, you will learn many skills that will enable you to take charge and better manage yourself and your team that involve identifying and solving problems and making decisions\, managing and organizing yourself and your team with respect to the implementation of agreed performance objectives\, collecting\, organizing and critically evaluating information and delegating and communicating effectively. \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake charge of your team when you learn how to:\n\nIdentify and solve problems as well as make decisions in contracting with team members and monitoring performance against objectives.\nOrganise and manage yourself with respect to the implementation of agreed performance plans.\nCollect\, organise and critically evaluate information by monitoring achievement against objectives.\nCommunicate effectively in consulting and allocating tasks\, as a result gaining commitment for performance objectives.\nSee the world as a set of related systems when relating your team’s purpose and performance to organizational requirements.\nUnderstand the management functions of planning\, leading\, organizing\, co-ordinating and controlling.\nNetworking and building relationships.\nUnderstand conflict management and the need for corrective strategies.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Taking charge as a Team Leader in achieving company goals\nUpon successful completion of this course you will have mastered your leadership skills in the following areas: \n\nUnderstand the role of a team leader in an organization with reference to the dedicated job description.\nUnderstand the responsibilities of a team leader within the context of the workplace.\nUnderstand the concepts of authority\, responsibility and accountability with reference to a team leader’s own position within an organization.\nUnderstand how workers are organized in teams in terms of recognized theory and practice.\nUnderstand the purpose of a team.\nUnderstand the role and expected outputs of each team member in relation to the overall purpose.\nImplement tasks\, performance plans\, targets and standards as agreed in terms of organizational requirements.\nImplement timing plans for achieving individual and team objectives through consultation.\nImplement plans according to standard operating procedures.\nAnticipate potential difficulties in carrying out plans through reflection and feedback.\nMonitor team outputs against agreed targets and time allocation.\nIdentify variances to required outputs and take corrective action where necessary.\n\nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis course is aligned to Unit Standard 242821:  Identify responsibilities of a team leader in ensuring that organizational standards are met\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nTaking charge as a Leader & Closing the Gap between Specialist and Manager \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nBOTI offers management and leadership training\, management courses and leadership skills classes.  Book your seat now on BOTI’s Taking charge as a Team Leader in achieving company goals course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/taking-charge-as-a-team-leader-in-achieving-company-goals-durban-7/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221205T152541Z
LAST-MODIFIED:20221205T152541Z
UID:154076-1693987200-1694106000@www.boti.co.za
SUMMARY:Professional Presentations Course\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional presentations course\nThe power of the spoken word should not be underestimated.  Having the confidence to speak with knowledge and conviction\, yet\, with the right amount of tact balanced with a degree of assertiveness is essential in developing your presentation skills.  At the same time\, one’s ability to listen effectively to another’s presentation with genuine interest and understanding\, accurately assess the content and respond with appropriate critique is equally important in maintaining a professional edge involving all types of public speaking engagements. \nThis course is about powerful presentations and effectively using the power of interaction to keep the conversation going.  You will learn how to become an effective speaker and a good listener who not only knows what to listen out for\, but also how to successfully develop strategies to engage and maintain consistent dialogue. \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nHarness the power of the spoken word when you learn how to:\n\nDevelop strategies that will enable you to become an effective speaker during sustained oral interactions.\nAs a listener\, respond critically yet sensitively.\nEvaluate your own responses to spoken interactions and adjust where necessary.\nAnalyse and accurately assess and evaluate spoken discourse.\nSensitively manage conflicts in such a way as to support the goal of the group or interaction on a one-on-one basis.\nUnderstand and appropriately use non-verbal cues and body language.\nHandle personality clashes\, resolve deadlocks\, manage conflict and positively summarise conclusions.\nUnderstand the characteristics of a speaker’s style and tone that either attract or alienate an audience.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional presentations course\nUpon successful completion of this course you will have mastered the art of effective speaking\, the techniques of good listening and the knack of sustained conversation.  You will also master the following:\n\nDevelop an understanding of complex issues under discussion in one-on-one or group situations.\nManage discussions and/or conflicts sensitively and in a manner that supports the goal of the group or one-on-one interactions.\nExpertly deal with disagreements within groups.\nUnderstand the impact of personality clashes within group discussions and positively manage interactions.\nWhat to do when deadlocks are encountered and how to break through these barriers.\nBecome adept at analyzing another’s speech and tactfully probe for clarity where necessary.\nBecome adept at analyzing one’s own responses in terms of appropriateness and adjust where necessary while maintaining sustained interaction.\nDeal confidently in putting one’s position forward when confronted with opposing views and opinions.\nExpertly employ correct tone\, approach or style appropriate to the context and adapt where necessary to maintain the conversation when it breaks down or is difficult to initiate or sustain.\nIdentify any pedantic\, illogical or aggressive language that may be used inappropriately and modify to sustain positive interaction.\nExpertly plan strategies to sustain meaningful and effective interactions.\nBecome adept at recognizing body language cues and particular voice intonations of others and adjust one’s own body language and speech to sustain positive interaction.\n\nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are required to deliver and attend business presentations and wish to improve their presentation skills. \nThis Unit Standard course is aligned to Unit Standard 8974:  Engage in sustained oral communication and evaluate spoken texts \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Master Effective Business Communication & Presentation Skills \nBusiness Writing Skills for function and Purpose \nBusiness Communication Strategies: verbal/non-verbal and written \nPut words into action and enrol now on BOTI’s professional presentations course.  BOTI offers business communication training\, communication courses and comms training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-presentations-course-cape-town-8/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Communication & Interpersonal Skills
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DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221205T151855Z
LAST-MODIFIED:20221205T151855Z
UID:154023-1693987200-1694106000@www.boti.co.za
SUMMARY:Monitoring Individual Performance to create High Functioning teams \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMonitoring Individual Performance to create High Functioning teams \nAs a manager in charge of a team you are responsible to ensure that your team consistently delivers against assigned organizational goals and objectives.  To measure team effectiveness requires that you monitor the performance of each team member on a regular basis to establish where any performance gaps or indeed significant achievements may be evident.  From the performance review process It could arise that team structure may need to be adjusted or certain individuals may require additional training or even disciplinary measures as a result of poor performance. \nThis practical course outlines the systems that you will need to formulate and put in place to effectively deal with maintaining the required performance standards of your team in line with organizational requirements. \nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nCourse duration \n2 days \nCreate performing teams when you learn how to: \n\nFormulate performance standards for team members in a unit.\nEstablish systems for monitoring performance of team members.\nPrepare for a performance review with a team member.\nConduct a performance review interview.\nIdentify performance gaps and propose corrective solutions where necessary.\nIdentify and recommend relevant training programmes where necessary.\nMonitor team structure.\n\nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Monitoring Individual Performance to create High Functioning teams course \nUpon successful completion of this course you will have mastered the techniques involved in setting performance standards for high functioning teams and sufficiently developed your competencies in the following areas: \n\nSet performance measures in line with business goals\, objectives and deliverables and formulate appropriate performance standards for team members.\nSet performance standards in a clear and concise manner and specify activities to be performed and the required standards of performance.\nIncorporate feedback from team members into performance standards to obtain buy-in from all team members.\nRecord and document performance standards according to policies and procedures.\nEstablish systems and processes for monitoring performance in line with policies and procedures.\nCommunicate elements of performance monitoring system to all team members to obtain buy-in.\nPrepare for a performance review with a team member and advise nature of the review as well as time\, date and venue.\nProvide relevant feedback to a team member that is fair and communicated in a constructive and supportive manner.\nAccurately\, fairly and honestly record positive and negative aspects of a team member’s performance for report back and follow-up.\nAgree upon an action plan with the team member that will address performance gaps as well as build upon positive performance.\nDocument action plans and obtain sign off from both parties.\n\nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and junior managers who manage a team. \nThis Unit Standard course is aligned to Unit Standard 252034:  Monitor and evaluate team members against performance standards \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Empower yourself with Essential Conflict Management Skills \nEffectively Manage Human Resources & Labour Relations \nBuild Winning Teams to Achieve Company Objectives \nStart creating performing teams!  Enrol now for BOTI’s Monitoring Individual Performance to create High Functioning teams course.  BOTI offers business management courses\, business training and management training.   BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/monitoring-individual-performance-to-create-high-functioning-teams-johannesburg-10/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Management & Leadership
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DTSTART;TZID=UTC:20230906T080000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260605T152729
CREATED:20221202T071519Z
LAST-MODIFIED:20221202T152253Z
UID:153437-1693987200-1694106000@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Port Elizabeth
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-port-elizabeth-5/
LOCATION:Port Elizabeth\, 134 Kempston Road\, Port Elizabeth\, Eastern Cape\, 6020\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
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DTSTART;TZID=UTC:20230905T080000
DTEND;TZID=UTC:20230906T170000
DTSTAMP:20260605T152729
CREATED:20221205T153124Z
LAST-MODIFIED:20221205T153124Z
UID:154160-1693900800-1694019600@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-durban-7/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230905T080000
DTEND;TZID=UTC:20230906T170000
DTSTAMP:20260605T152729
CREATED:20221202T162900Z
LAST-MODIFIED:20221205T150254Z
UID:153595-1693900800-1694019600@www.boti.co.za
SUMMARY:Organizational Ethics & Conduct Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseOrganizational Ethics & Conduct Training \nWhat is meant by the term ethics?  Essentially\, ethics deals with those issues where good judgement is required in dealing with organizational matters according to a set of norms\, mores and values determined to be commonly accepted behaviours within and throughout the organization.  This is also known as the organizational code of conduct.  The importance of complying with corporate ethics is evident in matters involving personal integrity and how decisions involving appropriate conduct impacts the health of the organization whereby the boundaries between what is constituted as ethical or non-ethical behaviour may be crossed. \nThis intense course will help you to understand and apply the necessary approach towards dealing with matters involving corporate ethics in maintaining organizational health and help you to understand the organizational code of conduct and the importance of following and adhering to its policies and principles. \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nGet clued up on the corporate code of conduct when you learn:\n\nThe aspects involved with the corporate code of conduct.\nHow to identify and understand ethical issues within the organization.\nThe importance of adhering to the corporate code of conduct.\nThe meaning of the term ‘ethics’.\nWhat is meant by the term inappropriate conduct.\nWhat is meant by the term personal integrity.\nThe consequences of inappropriate conduct.\nThe importance of maintaining organizational values.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Organizational Ethics & Conduct Training course\nUpon successful completion of this course you will have acquired a working knowledge of organizational ethics and have developed your skills in the following areas:\n\nUnderstanding the code of conduct and ethical issues.\nUnderstanding the purpose of the code of conduct.\nIdentify the principles of a code of conduct.\nUnderstand the relationship between the code of conduct and successful marketing.\nUnderstand the implications of the code of conduct on the organization.\nUnderstand the importance of adhering to the code of conduct.\nSource and obtain code of conduct.\nApply and implement code of conduct.\nIdentify deviations from the code and take remedial action to ensure compliance.\nIdentify and understand organizational ethical issues.\nIdentify deviations from ethical issues and take remedial action to ensure compliance.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 10022:  Comply with organizational ethics \nTestimonials\nNomfundo Sithole – Givaudan South Africa (Pty) Ltd \n‘I was personally refreshed on my rights as an employee\, consumer and human.  I now know what ethics are.  The best thing about this course was the integration of business principles and ethics into our daily lives.’ \nKopano Lentsoane –  Givaudan South Africa (Pty) Ltd \n‘The benefits of this course were learning about the entire scope of business ethics.  The overall understanding of the topic and the effects thereof to any business.  What went well for me were  the effects of the info given with regards to the legal aspects which I wasn’t aware of. ‘ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Mastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nEssential Time Management Skills \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/organizational-ethics-conduct-training-johannesburg-6/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-ethics.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230908T170000
DTSTAMP:20260605T152729
CREATED:20221202T161656Z
LAST-MODIFIED:20221205T150059Z
UID:153566-1693814400-1694192400@www.boti.co.za
SUMMARY:Microsoft All-in-One Basic Computer Course \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR37\,922 per person (1 person)\nR30\,116 per person (2 ppl)\nR25\,514 per person (5 ppl)\nR19\,276 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMS All-In-One Basic  Course (Introduction to Computers\, MS Word\, PowerPoint\, Excel & Outlook)\nWelcome to the digital world\, where you will find that in today’s business environment almost everything that you do that has anything to do with information relies on computer technology.  With BOTI’s MS Office training courses you will rapidly conquer the world of digital technology. \nDay 1   An introduction to the world of digital processing.  What constitutes hardware\, what constitutes software and how you can maximize computer technologies to create an efficient and smooth running operation. \nDay 2   Introduction to Word.   Effectively manage your documents\, create tables\, apply different formats\, font styles and colours\, import other elements such as graphic files and save your documents so as to be compatible with other applications. \nDay 3  Introduction to Excel.  Create a spreadsheet from a given specification\, manipulate data using cells\, label cells and formula cells and perform basic sums such as addition\, subtraction\, multiplication\, division and sum. \nDay 4  Introduction to PowerPoint.  Create winning formula creative presentations using a number of different features such as inserting shapes\, inserting images\, adding animations and adding SmartArt. \nDay 5  Introduction to Outlook.  How to log on to the Internet and how to use electronic mail (email) software. \nEnrol now for BOTI’s MS Office Power course and take your power into your own hands.  BOTI offers word processing courses\, MS Office training courses and presentation training courses.   BOTI offers business training programmes across South Africa. \nCourse duration\n5 days\nPower up with MS Office when you learn how to:\n\nOperate a personal computer.\nUse the advanced features of a word processing package on a personal computer including the use of spell check and grammar checking tools.\nCreate and use bulleted and numbered lists and tables.\nThe principles of creating spreadsheets.\nHow to create\, open and save spreadsheets\nPrepare and produce a presentation according to a specified brief.\nAdjust settings to customize the view and preferences of the presentation application.\nLog on to the Internet and use electronic mail (email) software to send and receive messages.\nAttach documents or files to an electronic mail (email) message.\n\nEnrol now for BOTI’s MS Office Power course and take your power into your own hands.  BOTI offers word processing courses\, MS Office training courses and presentation training courses.   BOTI offers business training programmes across South Africa. \nBenefits of attending:  Microsoft Office Power Course\nUpon successful completion of this course you will become adept at performing a number of different functions and operations using a personal computer including:\n\nUnderstanding the basic functions of the Start Menu including Programs\, Documents\, Settings\, Find\, Help and Run.\nLearning the various components including Taskbar (or action bar)\, Background\, Themes\, Display Settings and Activation button (Start).\nLearning about the various ‘Icons’ including My Computer\, My Documents and Network Neighbourhood/My Network Places.\nLearning how to rearrange icons on the desktop including\, auto arrange\, manual\, by file type and aligned.\nCreating desktop shortcut icons including\, text document\, presentation file and spreadsheet file.\nLearning about different types of windows including Modal/non Modal/\, pop-up\, warning\, error\, information and application.\nStarting an application from the Start Menu.\nCreating and editing documents in a word processing package.\nImporting and positioning pictures\, images and objects into a word processing document.\nCreating and using bulleted numbered lists and tables in a word processing document.\nUsing the mail merge feature of a word processing package.\nHow to create\, open and save spreadsheets.\nThe differences between data cells\, label cells and formula cells in a spreadsheet.\nHow to use the functions of addition\, subtraction\, multiplication\, division and sum in a spreadsheet.\nPrinting a spreadsheet using features specific to spreadsheets.\nPreparing and producing a presentation according to a specified brief.\nAdjusting settings to customize the view and preferences of the presentation application.\nWorking with multiple presentations.\nFormatting a presentation\nUsing electronic mail (email) software to send and receive messages.\nAttaching documents or files to an electronic mail (email) message.\nOrganising and managing message folders or directories within electronic mail (email) software.\nUsing address functions.\nAdjusting basic settings.\n\nWho is this course suitable for?\nThis course is part of BOTI’s suite of MS Office training courses and is suitable for those individuals who are seeking to improve their computer skills. \nTestimonials from similar courses\nDaniels Cloete – Black Mountain Mining (Pty) Ltd \n‘This course was a real benefit in learning the finer details of PowerPoint. ‘ \nG Green – Black Mountain Mining (Pty) Ltd \n‘Very ‘learning-full’ and insightful.  The facilitator was very helpful and knows the subject very well. \nBianca Steytler – Meridian Agrochemical Company (Pty) Ltd \n‘I learnt a lot of new formulas and tricks to automate processes.  What went well for me was hands-on learning with examples from our own work put into perspective.  The best thing about this course was formulas and actual examples to practice on.’ \nKelly-anne Smith – Meridian Agrochemical Company (Pty) Ltd \n‘What went well for me was the use of formulas and pivot tables and I now have more knowledge on how to use Excel better.’ \nKatrien de Ridder – Meridian Agrochemical Company (Pty) Ltd \n‘I learned new skills regarding formulas\, functions and pivot tables.. \nDiederick Klopper – Meridian Agrochemical Company (Pty) Ltd \n‘I can now easily set up my data into Excel.’ \nThis Unit Standard course is aligned to: \nUnit Standard 7547:  Operate a personal computer system \nUnit Standard 7570:  Produce word processing documents for business \nUnit Standard 116937:  Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets \nUnit Standard 117923:  Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief \nUnit Standard 7571:  Demonstrate the ability to use electronic mail software to send and receive messages \n 
URL:https://www.boti.co.za/event/microsoft-all-in-one-basic-computer-course-cape-town-13/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Accredited Computer Courses
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230906T170000
DTSTAMP:20260605T152729
CREATED:20221205T153024Z
LAST-MODIFIED:20221205T153024Z
UID:154140-1693814400-1694019600@www.boti.co.za
SUMMARY:Conquering Risk Management Course\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseConquering Risk Management\nOn a daily basis\, every business faces many different types of risk.  In fact\, we are constantly up against many factors that are beyond our immediate realms of control.  These can include environmental risk factors\, such as changes to systems\, location and changes to the environment.  We can also encounter financial risk\, risks involving occupational health as well as safety and environmental risks.  There remains no doubt that strategies need to be put in place that deal with risk mitigation or risk avoidance tactics. \nThis highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk. \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nDon’t put yourself at risk\, get busy with contingency plans when you learn how to:\n\nUnderstand the impact of risk on business processes and potential risks to staff.\nIdentify potential risks and assess potential business unit impact.\nDevelop contingency plans for managing risk.\nTest and revise contingency plans where necessary.\nIdentify financial risk.\nIdentify environmental risk.\nUnderstand the Occupational Health and Safety Act as it applies to risk.\nUnderstand risk avoidance tactics.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Conquering Risk Management Course\nUpon successful completion of this course you will have acquired the necessary skills to effectively manage risk in the workplace and have acquired a working knowledge of: \n\nThe concept of risk in terms of accepted theory and practice as it pertains to potential risks to a unit.\nThe various factors that could be identified as potential risk situations to a unit.\nThe role of organizational policies and procedures as they relate to risk management.\nIdentify and document potential risk factors for critical processes in a unit.\nIdentify and document potential scenarios that could constitute a risk to a unit.\nEvaluate the possibility of each potential risk scenario that could occur and record for future use.\nPerform and document an analysis to rate the impact of each risk scenario on a unit.\nDetermine and document priorities result from the impact analysis for implementation in the event of the risk occurring.\nDetermine and document contingency plans in line with organizational policies and procedures.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for? \nThis course is aimed at managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 252025:  Monitor\, assess and manage risk \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Efficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nTaking charge as a Team Leader in achieving company goals \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/conquering-risk-management-course-durban-5/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-risk.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230906T170000
DTSTAMP:20260605T152729
CREATED:20221205T150756Z
LAST-MODIFIED:20221205T150756Z
UID:153834-1693814400-1694019600@www.boti.co.za
SUMMARY:Creating High Performing Teams through Performance Management\, Johannesburg
DESCRIPTION:
URL:https://www.boti.co.za/event/creating-high-performing-teams-through-performance-management-johannesburg-4/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Supervisory & Team Leader Courses
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230905T170000
DTSTAMP:20260605T152729
CREATED:20221205T151838Z
LAST-MODIFIED:20221205T151838Z
UID:154017-1693814400-1693933200@www.boti.co.za
SUMMARY:Professional Receptionist Training \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-durban-5/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230905T170000
DTSTAMP:20260605T152729
CREATED:20221205T151448Z
LAST-MODIFIED:20221205T151448Z
UID:153941-1693814400-1693933200@www.boti.co.za
SUMMARY:Developing your Interpersonal Skills to Effectively Resolve Conflict \, Port Elizabeth
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nConflict situations will often arise in the workplace whether we like it or not.  Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved.  Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes.  Not to say that people do not experience conflict as a result of professional differences\, indeed they do.  Yet\, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person. \nThis enlightening course will help you to understand the different types of conflict situations that happen in the workplace\, why conflict occurs and the difference between feelings and the problem itself.   You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations. \nCourse duration \n2 days\nLet’s talk about it.   You will learn how to:\n\nRecognise the difference between feelings and actual problem (contents)\nHandle and resolve a conflict in the workplace\nDemonstrate an understanding of different conflict situations in the workplace\nDemonstrate an understanding of the reasons why conflict occurs\nDemonstrate an understanding of the different techniques used in resolving conflict\nUnderstand different behaviours of people in a conflict situation\nUnderstand one’s own behaviour in a conflict situation\nUnderstand the different types of conflicts.\n\nBenefits of attending:  Developing your Interpersonal Skills to Effectively Resolve Conflict course\nUpon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas: \n\nUnderstand the commonly occurring conflicts that occur in the South African workplace.\nUnderstand and describe with examples the various types of conflict situations that arise in the workplace.\nUnderstand the reasons why conflict occurs in the workplace and the various role players involved.\nUnderstand the difference between feelings and the actual problem when dealing with conflict taking into account the behaviors of different people involved in a conflict situation.\nAnalyse one’s own behavior and feelings and appropriately assess resulting impact when dealing with a conflict situation.\nAssess the reaction process in a conflict situation when attempting to solve the problem.\nIdentify and implement methods of resolving conflict.\nHandle and resolve conflict using various methods identified.\nIdentify a conflict situation and communicate in such s manner that the conflict can be constructively resolved.\n\n  \nWho is this course suitable for? \nThis course is aimed at supervisors\, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace. \nThis Unit Standard course is aligned to Unit Standard 9533:  Use communication skills to handle and resolve conflict in the workplace   \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s:
URL:https://www.boti.co.za/event/developing-your-interpersonal-skills-to-effectively-resolve-conflict-port-elizabeth-3/
LOCATION:Port Elizabeth\, 134 Kempston Road\, Port Elizabeth\, Eastern Cape\, 6020\, South Africa
CATEGORIES:Soft & Interpersonal Skills
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230905T170000
DTSTAMP:20260605T152729
CREATED:20221202T071314Z
LAST-MODIFIED:20221202T152048Z
UID:153428-1693814400-1693933200@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-cape-town-14/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230901T080000
DTEND;TZID=UTC:20230902T170000
DTSTAMP:20260605T152729
CREATED:20221205T153102Z
LAST-MODIFIED:20221205T153102Z
UID:154154-1693555200-1693674000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230830T080000
DTEND;TZID=UTC:20230831T170000
DTSTAMP:20260605T152729
CREATED:20221205T153048Z
LAST-MODIFIED:20221205T153048Z
UID:154149-1693382400-1693501200@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Pretoria
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-pretoria-3/
LOCATION:Pretoria\, 5 Darlington Road\, Pretoria\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
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END:VCALENDAR