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DTSTART;TZID=UTC:20221012T080000
DTEND;TZID=UTC:20221013T170000
DTSTAMP:20260605T154614
CREATED:20220729T075545Z
LAST-MODIFIED:20220729T075545Z
UID:153071-1665561600-1665680400@www.boti.co.za
SUMMARY:Mastering Asset and Inventory Management \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAn inventory management course trains your team to control stock and fixed assets so your business stops losing money to overstocking\, stockouts and inaccurate records. This practical\, facilitator-led 2-day BOTI skills programme is available in-house across Johannesburg\, Cape Town\, Durban and Pretoria\, or online for teams nationwide. \nIf you are an HR/L&D lead\, operations manager or business owner whose teams handle stock\, assets or a warehouse\, this page covers what the course teaches\, who it suits\, what delegates receive\, delivery options\, and the related warehouse-management skills your staff will gain. \nWhat This Inventory Management Course Covers\nThe course tackles a problem every stock-holding business knows: inadequate or excessive stock quietly erodes profitability. Participants learn the real distinction between fixed assets and inventory\, why stock freshness matters\, how technology improves asset management\, and how to hold the right inventory levels — not too much\, not too little. \nBy the end of the programme\, participants will be able to: \n\nExplain the management of fixed assets in a business unit\nDifferentiate between inventory and fixed assets\nApply stock and asset management principles in their daily work\nUnderstand how technology impacts asset profitability\n\nSkills Your Team Will Develop\n\n\n\nSkill area\nWhat participants learn\n\n\n\n\nFixed asset management\nIdentification\, valuation and depreciation principles\n\n\nInventory records\nAccurate record management and stocktaking\n\n\nStock performance\nCalculating stock turnover\n\n\nOrdering efficiency\nEconomic Ordering Quantity (EOQ) modelling\n\n\nRisk control\nRisk assessment for inventory management\n\n\n\nThese are practical\, on-the-job competencies — your staff return able to apply stock and asset principles immediately\, not just recite theory. Each topic is taught with worked examples your team can repeat back at their desks\, on the shop floor or in the stockroom the following Monday. \nCourse Details at a Glance\n\nDuration: 2 days\nCertification: Delegates receive a BOTI certificate of completion (this is not an accredited qualification)\nWho should attend: Supervisors\, team leaders and managers seeking to improve their general management skills\nDelivery: In-house / on-site at your premises\, or live online — JHB\, Cape Town\, Durban\, Pretoria and remote teams nationwide\nFormat: Practical\, facilitated\, benefit-led\n\nThis is a practical\, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). Need accredited training? Ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nSigns Your Team Needs Inventory Management Training\nMost businesses do not decide to train on stock control until the numbers force the issue. If any of the following sound familiar\, your team is carrying avoidable cost: \n\nYear-end stocktakes never reconcile — physical counts and the system disagree\, and no one can explain the gap.\nCash is tied up in shelves — slow-moving lines sit for months while you reorder fast sellers in a panic.\nStockouts cost you sales — a customer wants what you should have had\, and walks.\nWrite-offs keep climbing — expired\, damaged or obsolete stock is discovered too late to act on.\nBuying is based on gut feel — purchase orders go out without stock-turnover data to back them.\n\nThese are not isolated mistakes; they are symptoms of untrained stock handling. A practical inventory management course gives supervisors and managers a shared method — EOQ\, stock turnover\, accurate records and risk assessment — so the same problems stop repeating across shifts\, branches and teams. \nInventory and Warehouse Management Training\nInventory does not sit in a vacuum — it lives in a warehouse\, store or stockroom. This is why inventory and warehouse management training work hand in hand. Strong inventory control breaks down the moment goods are misplaced\, mislabelled or stored where no one can find them. \nWarehouse-focused skills that complement this inventory management course include: \n\nStock location and layout — organising the warehouse so high-turnover items are fast to pick\nReceiving and dispatch accuracy — matching physical goods to inventory records at every handover point\nStocktaking discipline — cycle counts and full counts that keep records and shelves in sync\nStock freshness and rotation — FIFO/FEFO so older or perishable stock moves first\nShrinkage and risk control — applying risk assessment to reduce loss\, damage and theft\n\nFor teams running a busy warehouse\, combine this inventory programme with a dedicated warehouse or supply chain module so stock control and physical handling are trained together. BOTI can build a blended in-house curriculum that matches your operation\, your stock types and the systems your team already uses. \nHow Better Inventory Management Protects Your Bottom Line\nEvery rand tied up in excess stock is a rand that is not working for your business — and every stockout is a sale you may never recover. Trained staff: \n\nHold optimal inventory levels using EOQ instead of guesswork\nReduce write-offs by managing stock freshness and rotation\nImprove cash flow by freeing capital trapped in slow-moving stock\nCut losses through proper stocktaking and risk assessment\nMake better buying decisions backed by stock-turnover data\n\nFor HR/L&D buyers\, the outcome is measurable: fewer errors\, less waste\, and a team that can defend its stock-holding decisions to finance and management. When supervisors understand why a stock level is set where it is\, the conversations between operations\, procurement and finance get shorter and far less adversarial. \n\nRequest a quote or a free 15-minute callback to scope an inventory management course for your team. We will recommend the right format and group size for your operation. \n\nTailored\, In-House Delivery for Your Team\nThis course is delivered in-house or on-site\, which means the content can be aligned to your sector\, your stock types and your existing systems. Whether you run a manufacturing store\, a retail back-office\, a distribution centre or a mixed asset-and-inventory environment\, the facilitator can use your real scenarios so the learning sticks. \nNeed to train a full department or roll out across multiple branches? On-site delivery is more cost-effective per learner than sending staff out\, and it keeps your team together — no travel\, no lost days\, and a shared vocabulary that everyone leaves the room with. For distributed teams\, the same content runs live online so head-office and regional staff train at the same time. \nHow to Get the Most From the Course\nTo turn two days of training into a lasting change in how your business holds stock: \n\nSend the right people together. Train supervisors and the staff they manage in the same cohort so the new method is adopted by the whole team\, not just one person.\nBring your own data. Share real stock figures (anonymised if needed) so EOQ and stock-turnover exercises use numbers your team recognises.\nAgree on one or two metrics to fix. Pick stock accuracy\, write-offs or turnover and measure them before and after — that is your return on the training spend.\nSchedule a follow-up. A short refresher a few weeks later locks in cycle-count discipline and record-keeping habits before they slip.\n\nBOTI can help you plan each of these steps so the course fits your operational calendar and your improvement goals. \nFunded Training and Skills Development\nIf your organisation pays the Skills Development Levy (SDL = 1% of payroll)\, training like this can support your skills-development planning. Training spend may also contribute to the skills-development element of your B-BBEE scorecard\, where the target is 6% of the leviable amount — note that scorecard recognition typically depends on the programme type\, so confirm what qualifies with your verification agency. BOTI can help you structure training so it supports both staff capability and your compliance goals — speak to us about a funded-training bridge for larger rollouts\, and about our QCTO/SETA-accredited programmes if accredited spend is your priority. (This is general guidance\, not formal advice; confirm the detail with your B-BBEE verification agency.) \nFrequently Asked Questions\nIs this inventory management course accredited?\nNo. This is a practical\, facilitator-led skills programme and delegates receive a BOTI certificate of completion (it is not an accredited qualification). If you need accredited training\, ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nHow long is the course?\nIt runs over 2 days. In-house delivery can be scheduled around your operational calendar to minimise downtime. \nWho should attend?\nSupervisors\, team leaders and managers who want to improve their general management skills and take ownership of stock and fixed-asset control. It also suits warehouse\, stores and procurement staff. \nCan the course be delivered at our premises or online?\nYes. We deliver in-house / on-site anywhere in South Africa — Johannesburg\, Cape Town\, Durban and Pretoria — as well as live online for distributed teams. \nDoes it cover warehouse management as well as inventory?\nThe core course focuses on stock and fixed-asset management. We can add inventory and warehouse management training modules to build a blended in-house programme for teams that run a warehouse or stockroom. \nWill this training count toward our B-BBEE scorecard?\nTraining spend can contribute to the skills-development element (target: 6% of the leviable amount)\, though scorecard recognition typically depends on the programme type. Confirm the specifics with your B-BBEE verification agency — this is general guidance\, not formal advice. \nRelated Courses and Resources\n\nProcurement and Supply Chain Management training (cluster pillar)\nWarehouse Management training\nStores and Stock Control training\nAsset Management training\nRequest a quote or book a callback\n\nReady to Upskill Your Stock and Asset Team?\nStop letting overstocking\, stockouts and inaccurate records eat into your margins. Equip your supervisors and managers with practical\, job-ready inventory and asset management skills. \nRequest a quote or book a free 15-minute callback today — we will tailor an inventory management course to your team\, your stock and your budget. Ask about our free training-needs checklist to identify your priority skills gaps before you commit.
URL:https://www.boti.co.za/event/mastering-asset-and-inventory-management-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-stock-control.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221011T080000
DTEND;TZID=UTC:20221012T170000
DTSTAMP:20260605T154614
CREATED:20220729T065205Z
LAST-MODIFIED:20220729T065205Z
UID:152929-1665475200-1665594000@www.boti.co.za
SUMMARY:Conquering Risk Management Course\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseConquering Risk Management\nOn a daily basis\, every business faces many different types of risk.  In fact\, we are constantly up against many factors that are beyond our immediate realms of control.  These can include environmental risk factors\, such as changes to systems\, location and changes to the environment.  We can also encounter financial risk\, risks involving occupational health as well as safety and environmental risks.  There remains no doubt that strategies need to be put in place that deal with risk mitigation or risk avoidance tactics. \nThis highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk. \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nDon’t put yourself at risk\, get busy with contingency plans when you learn how to:\n\nUnderstand the impact of risk on business processes and potential risks to staff.\nIdentify potential risks and assess potential business unit impact.\nDevelop contingency plans for managing risk.\nTest and revise contingency plans where necessary.\nIdentify financial risk.\nIdentify environmental risk.\nUnderstand the Occupational Health and Safety Act as it applies to risk.\nUnderstand risk avoidance tactics.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Conquering Risk Management Course\nUpon successful completion of this course you will have acquired the necessary skills to effectively manage risk in the workplace and have acquired a working knowledge of: \n\nThe concept of risk in terms of accepted theory and practice as it pertains to potential risks to a unit.\nThe various factors that could be identified as potential risk situations to a unit.\nThe role of organizational policies and procedures as they relate to risk management.\nIdentify and document potential risk factors for critical processes in a unit.\nIdentify and document potential scenarios that could constitute a risk to a unit.\nEvaluate the possibility of each potential risk scenario that could occur and record for future use.\nPerform and document an analysis to rate the impact of each risk scenario on a unit.\nDetermine and document priorities result from the impact analysis for implementation in the event of the risk occurring.\nDetermine and document contingency plans in line with organizational policies and procedures.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for? \nThis course is aimed at managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 252025:  Monitor\, assess and manage risk \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Efficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nTaking charge as a Team Leader in achieving company goals \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/conquering-risk-management-course-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-risk.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221010T080000
DTEND;TZID=UTC:20221011T170000
DTSTAMP:20260605T154614
CREATED:20220729T082027Z
LAST-MODIFIED:20220729T082027Z
UID:153116-1665388800-1665507600@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Port Elizabeth
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-port-elizabeth/
LOCATION:Port Elizabeth\, 134 Kempston Road\, Port Elizabeth\, Eastern Cape\, 6020\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221010T080000
DTEND;TZID=UTC:20221011T170000
DTSTAMP:20260605T154614
CREATED:20220729T071617Z
LAST-MODIFIED:20220729T071617Z
UID:152989-1665388800-1665507600@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-cape-town-2/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221004T080000
DTEND;TZID=UTC:20221005T170000
DTSTAMP:20260605T154614
CREATED:20220729T063759Z
LAST-MODIFIED:20220729T063759Z
UID:152895-1664870400-1664989200@www.boti.co.za
SUMMARY:Organizational Ethics & Conduct Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseOrganizational Ethics & Conduct Training \nWhat is meant by the term ethics?  Essentially\, ethics deals with those issues where good judgement is required in dealing with organizational matters according to a set of norms\, mores and values determined to be commonly accepted behaviours within and throughout the organization.  This is also known as the organizational code of conduct.  The importance of complying with corporate ethics is evident in matters involving personal integrity and how decisions involving appropriate conduct impacts the health of the organization whereby the boundaries between what is constituted as ethical or non-ethical behaviour may be crossed. \nThis intense course will help you to understand and apply the necessary approach towards dealing with matters involving corporate ethics in maintaining organizational health and help you to understand the organizational code of conduct and the importance of following and adhering to its policies and principles. \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nGet clued up on the corporate code of conduct when you learn:\n\nThe aspects involved with the corporate code of conduct.\nHow to identify and understand ethical issues within the organization.\nThe importance of adhering to the corporate code of conduct.\nThe meaning of the term ‘ethics’.\nWhat is meant by the term inappropriate conduct.\nWhat is meant by the term personal integrity.\nThe consequences of inappropriate conduct.\nThe importance of maintaining organizational values.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Organizational Ethics & Conduct Training course\nUpon successful completion of this course you will have acquired a working knowledge of organizational ethics and have developed your skills in the following areas:\n\nUnderstanding the code of conduct and ethical issues.\nUnderstanding the purpose of the code of conduct.\nIdentify the principles of a code of conduct.\nUnderstand the relationship between the code of conduct and successful marketing.\nUnderstand the implications of the code of conduct on the organization.\nUnderstand the importance of adhering to the code of conduct.\nSource and obtain code of conduct.\nApply and implement code of conduct.\nIdentify deviations from the code and take remedial action to ensure compliance.\nIdentify and understand organizational ethical issues.\nIdentify deviations from ethical issues and take remedial action to ensure compliance.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 10022:  Comply with organizational ethics \nTestimonials\nNomfundo Sithole – Givaudan South Africa (Pty) Ltd \n‘I was personally refreshed on my rights as an employee\, consumer and human.  I now know what ethics are.  The best thing about this course was the integration of business principles and ethics into our daily lives.’ \nKopano Lentsoane –  Givaudan South Africa (Pty) Ltd \n‘The benefits of this course were learning about the entire scope of business ethics.  The overall understanding of the topic and the effects thereof to any business.  What went well for me were  the effects of the info given with regards to the legal aspects which I wasn’t aware of. ‘ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Mastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nEssential Time Management Skills \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/organizational-ethics-conduct-training-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-ethics.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221003T080000
DTEND;TZID=UTC:20221004T170000
DTSTAMP:20260605T154614
CREATED:20220729T075346Z
LAST-MODIFIED:20220729T075346Z
UID:153068-1664784000-1664902800@www.boti.co.za
SUMMARY:Essential Time Management Skills\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221002T080000
DTEND;TZID=UTC:20221003T170000
DTSTAMP:20260605T154614
CREATED:20220729T081830Z
LAST-MODIFIED:20220729T081830Z
UID:153114-1664697600-1664816400@www.boti.co.za
SUMMARY:Customer Service Excellence \, Port Elizabeth
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-port-elizabeth/
LOCATION:Port Elizabeth\, 134 Kempston Road\, Port Elizabeth\, Eastern Cape\, 6020\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220928T080000
DTEND;TZID=UTC:20220929T170000
DTSTAMP:20260605T154614
CREATED:20220729T075345Z
LAST-MODIFIED:20220729T075345Z
UID:153066-1664352000-1664470800@www.boti.co.za
SUMMARY:Customer Service Excellence \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220927T080000
DTEND;TZID=UTC:20220928T170000
DTSTAMP:20260605T154614
CREATED:20220729T071414Z
LAST-MODIFIED:20220729T071414Z
UID:152983-1664265600-1664384400@www.boti.co.za
SUMMARY:Customer Service Excellence \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-cape-town-2/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220926T080000
DTEND;TZID=UTC:20220927T170000
DTSTAMP:20260605T154614
CREATED:20220729T071413Z
LAST-MODIFIED:20220729T071413Z
UID:152982-1664179200-1664298000@www.boti.co.za
SUMMARY:Mastering Asset and Inventory Management \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAn inventory management course trains your team to control stock and fixed assets so your business stops losing money to overstocking\, stockouts and inaccurate records. This practical\, facilitator-led 2-day BOTI skills programme is available in-house across Johannesburg\, Cape Town\, Durban and Pretoria\, or online for teams nationwide. \nIf you are an HR/L&D lead\, operations manager or business owner whose teams handle stock\, assets or a warehouse\, this page covers what the course teaches\, who it suits\, what delegates receive\, delivery options\, and the related warehouse-management skills your staff will gain. \nWhat This Inventory Management Course Covers\nThe course tackles a problem every stock-holding business knows: inadequate or excessive stock quietly erodes profitability. Participants learn the real distinction between fixed assets and inventory\, why stock freshness matters\, how technology improves asset management\, and how to hold the right inventory levels — not too much\, not too little. \nBy the end of the programme\, participants will be able to: \n\nExplain the management of fixed assets in a business unit\nDifferentiate between inventory and fixed assets\nApply stock and asset management principles in their daily work\nUnderstand how technology impacts asset profitability\n\nSkills Your Team Will Develop\n\n\n\nSkill area\nWhat participants learn\n\n\n\n\nFixed asset management\nIdentification\, valuation and depreciation principles\n\n\nInventory records\nAccurate record management and stocktaking\n\n\nStock performance\nCalculating stock turnover\n\n\nOrdering efficiency\nEconomic Ordering Quantity (EOQ) modelling\n\n\nRisk control\nRisk assessment for inventory management\n\n\n\nThese are practical\, on-the-job competencies — your staff return able to apply stock and asset principles immediately\, not just recite theory. Each topic is taught with worked examples your team can repeat back at their desks\, on the shop floor or in the stockroom the following Monday. \nCourse Details at a Glance\n\nDuration: 2 days\nCertification: Delegates receive a BOTI certificate of completion (this is not an accredited qualification)\nWho should attend: Supervisors\, team leaders and managers seeking to improve their general management skills\nDelivery: In-house / on-site at your premises\, or live online — JHB\, Cape Town\, Durban\, Pretoria and remote teams nationwide\nFormat: Practical\, facilitated\, benefit-led\n\nThis is a practical\, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). Need accredited training? Ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nSigns Your Team Needs Inventory Management Training\nMost businesses do not decide to train on stock control until the numbers force the issue. If any of the following sound familiar\, your team is carrying avoidable cost: \n\nYear-end stocktakes never reconcile — physical counts and the system disagree\, and no one can explain the gap.\nCash is tied up in shelves — slow-moving lines sit for months while you reorder fast sellers in a panic.\nStockouts cost you sales — a customer wants what you should have had\, and walks.\nWrite-offs keep climbing — expired\, damaged or obsolete stock is discovered too late to act on.\nBuying is based on gut feel — purchase orders go out without stock-turnover data to back them.\n\nThese are not isolated mistakes; they are symptoms of untrained stock handling. A practical inventory management course gives supervisors and managers a shared method — EOQ\, stock turnover\, accurate records and risk assessment — so the same problems stop repeating across shifts\, branches and teams. \nInventory and Warehouse Management Training\nInventory does not sit in a vacuum — it lives in a warehouse\, store or stockroom. This is why inventory and warehouse management training work hand in hand. Strong inventory control breaks down the moment goods are misplaced\, mislabelled or stored where no one can find them. \nWarehouse-focused skills that complement this inventory management course include: \n\nStock location and layout — organising the warehouse so high-turnover items are fast to pick\nReceiving and dispatch accuracy — matching physical goods to inventory records at every handover point\nStocktaking discipline — cycle counts and full counts that keep records and shelves in sync\nStock freshness and rotation — FIFO/FEFO so older or perishable stock moves first\nShrinkage and risk control — applying risk assessment to reduce loss\, damage and theft\n\nFor teams running a busy warehouse\, combine this inventory programme with a dedicated warehouse or supply chain module so stock control and physical handling are trained together. BOTI can build a blended in-house curriculum that matches your operation\, your stock types and the systems your team already uses. \nHow Better Inventory Management Protects Your Bottom Line\nEvery rand tied up in excess stock is a rand that is not working for your business — and every stockout is a sale you may never recover. Trained staff: \n\nHold optimal inventory levels using EOQ instead of guesswork\nReduce write-offs by managing stock freshness and rotation\nImprove cash flow by freeing capital trapped in slow-moving stock\nCut losses through proper stocktaking and risk assessment\nMake better buying decisions backed by stock-turnover data\n\nFor HR/L&D buyers\, the outcome is measurable: fewer errors\, less waste\, and a team that can defend its stock-holding decisions to finance and management. When supervisors understand why a stock level is set where it is\, the conversations between operations\, procurement and finance get shorter and far less adversarial. \n\nRequest a quote or a free 15-minute callback to scope an inventory management course for your team. We will recommend the right format and group size for your operation. \n\nTailored\, In-House Delivery for Your Team\nThis course is delivered in-house or on-site\, which means the content can be aligned to your sector\, your stock types and your existing systems. Whether you run a manufacturing store\, a retail back-office\, a distribution centre or a mixed asset-and-inventory environment\, the facilitator can use your real scenarios so the learning sticks. \nNeed to train a full department or roll out across multiple branches? On-site delivery is more cost-effective per learner than sending staff out\, and it keeps your team together — no travel\, no lost days\, and a shared vocabulary that everyone leaves the room with. For distributed teams\, the same content runs live online so head-office and regional staff train at the same time. \nHow to Get the Most From the Course\nTo turn two days of training into a lasting change in how your business holds stock: \n\nSend the right people together. Train supervisors and the staff they manage in the same cohort so the new method is adopted by the whole team\, not just one person.\nBring your own data. Share real stock figures (anonymised if needed) so EOQ and stock-turnover exercises use numbers your team recognises.\nAgree on one or two metrics to fix. Pick stock accuracy\, write-offs or turnover and measure them before and after — that is your return on the training spend.\nSchedule a follow-up. A short refresher a few weeks later locks in cycle-count discipline and record-keeping habits before they slip.\n\nBOTI can help you plan each of these steps so the course fits your operational calendar and your improvement goals. \nFunded Training and Skills Development\nIf your organisation pays the Skills Development Levy (SDL = 1% of payroll)\, training like this can support your skills-development planning. Training spend may also contribute to the skills-development element of your B-BBEE scorecard\, where the target is 6% of the leviable amount — note that scorecard recognition typically depends on the programme type\, so confirm what qualifies with your verification agency. BOTI can help you structure training so it supports both staff capability and your compliance goals — speak to us about a funded-training bridge for larger rollouts\, and about our QCTO/SETA-accredited programmes if accredited spend is your priority. (This is general guidance\, not formal advice; confirm the detail with your B-BBEE verification agency.) \nFrequently Asked Questions\nIs this inventory management course accredited?\nNo. This is a practical\, facilitator-led skills programme and delegates receive a BOTI certificate of completion (it is not an accredited qualification). If you need accredited training\, ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nHow long is the course?\nIt runs over 2 days. In-house delivery can be scheduled around your operational calendar to minimise downtime. \nWho should attend?\nSupervisors\, team leaders and managers who want to improve their general management skills and take ownership of stock and fixed-asset control. It also suits warehouse\, stores and procurement staff. \nCan the course be delivered at our premises or online?\nYes. We deliver in-house / on-site anywhere in South Africa — Johannesburg\, Cape Town\, Durban and Pretoria — as well as live online for distributed teams. \nDoes it cover warehouse management as well as inventory?\nThe core course focuses on stock and fixed-asset management. We can add inventory and warehouse management training modules to build a blended in-house programme for teams that run a warehouse or stockroom. \nWill this training count toward our B-BBEE scorecard?\nTraining spend can contribute to the skills-development element (target: 6% of the leviable amount)\, though scorecard recognition typically depends on the programme type. Confirm the specifics with your B-BBEE verification agency — this is general guidance\, not formal advice. \nRelated Courses and Resources\n\nProcurement and Supply Chain Management training (cluster pillar)\nWarehouse Management training\nStores and Stock Control training\nAsset Management training\nRequest a quote or book a callback\n\nReady to Upskill Your Stock and Asset Team?\nStop letting overstocking\, stockouts and inaccurate records eat into your margins. Equip your supervisors and managers with practical\, job-ready inventory and asset management skills. \nRequest a quote or book a free 15-minute callback today — we will tailor an inventory management course to your team\, your stock and your budget. Ask about our free training-needs checklist to identify your priority skills gaps before you commit.
URL:https://www.boti.co.za/event/mastering-asset-and-inventory-management-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-stock-control.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220921T080000
DTEND;TZID=UTC:20220922T170000
DTSTAMP:20260605T154614
CREATED:20220729T063757Z
LAST-MODIFIED:20220729T063757Z
UID:152892-1663747200-1663866000@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220920T080000
DTEND;TZID=UTC:20220921T170000
DTSTAMP:20260605T154614
CREATED:20220729T063756Z
LAST-MODIFIED:20220729T063756Z
UID:152891-1663660800-1663779600@www.boti.co.za
SUMMARY:Mastering Asset and Inventory Management \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseAn inventory management course trains your team to control stock and fixed assets so your business stops losing money to overstocking\, stockouts and inaccurate records. This practical\, facilitator-led 2-day BOTI skills programme is available in-house across Johannesburg\, Cape Town\, Durban and Pretoria\, or online for teams nationwide. \nIf you are an HR/L&D lead\, operations manager or business owner whose teams handle stock\, assets or a warehouse\, this page covers what the course teaches\, who it suits\, what delegates receive\, delivery options\, and the related warehouse-management skills your staff will gain. \nWhat This Inventory Management Course Covers\nThe course tackles a problem every stock-holding business knows: inadequate or excessive stock quietly erodes profitability. Participants learn the real distinction between fixed assets and inventory\, why stock freshness matters\, how technology improves asset management\, and how to hold the right inventory levels — not too much\, not too little. \nBy the end of the programme\, participants will be able to: \n\nExplain the management of fixed assets in a business unit\nDifferentiate between inventory and fixed assets\nApply stock and asset management principles in their daily work\nUnderstand how technology impacts asset profitability\n\nSkills Your Team Will Develop\n\n\n\nSkill area\nWhat participants learn\n\n\n\n\nFixed asset management\nIdentification\, valuation and depreciation principles\n\n\nInventory records\nAccurate record management and stocktaking\n\n\nStock performance\nCalculating stock turnover\n\n\nOrdering efficiency\nEconomic Ordering Quantity (EOQ) modelling\n\n\nRisk control\nRisk assessment for inventory management\n\n\n\nThese are practical\, on-the-job competencies — your staff return able to apply stock and asset principles immediately\, not just recite theory. Each topic is taught with worked examples your team can repeat back at their desks\, on the shop floor or in the stockroom the following Monday. \nCourse Details at a Glance\n\nDuration: 2 days\nCertification: Delegates receive a BOTI certificate of completion (this is not an accredited qualification)\nWho should attend: Supervisors\, team leaders and managers seeking to improve their general management skills\nDelivery: In-house / on-site at your premises\, or live online — JHB\, Cape Town\, Durban\, Pretoria and remote teams nationwide\nFormat: Practical\, facilitated\, benefit-led\n\nThis is a practical\, facilitator-led skills programme; delegates receive a BOTI certificate of completion (this is not an accredited qualification). Need accredited training? Ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nSigns Your Team Needs Inventory Management Training\nMost businesses do not decide to train on stock control until the numbers force the issue. If any of the following sound familiar\, your team is carrying avoidable cost: \n\nYear-end stocktakes never reconcile — physical counts and the system disagree\, and no one can explain the gap.\nCash is tied up in shelves — slow-moving lines sit for months while you reorder fast sellers in a panic.\nStockouts cost you sales — a customer wants what you should have had\, and walks.\nWrite-offs keep climbing — expired\, damaged or obsolete stock is discovered too late to act on.\nBuying is based on gut feel — purchase orders go out without stock-turnover data to back them.\n\nThese are not isolated mistakes; they are symptoms of untrained stock handling. A practical inventory management course gives supervisors and managers a shared method — EOQ\, stock turnover\, accurate records and risk assessment — so the same problems stop repeating across shifts\, branches and teams. \nInventory and Warehouse Management Training\nInventory does not sit in a vacuum — it lives in a warehouse\, store or stockroom. This is why inventory and warehouse management training work hand in hand. Strong inventory control breaks down the moment goods are misplaced\, mislabelled or stored where no one can find them. \nWarehouse-focused skills that complement this inventory management course include: \n\nStock location and layout — organising the warehouse so high-turnover items are fast to pick\nReceiving and dispatch accuracy — matching physical goods to inventory records at every handover point\nStocktaking discipline — cycle counts and full counts that keep records and shelves in sync\nStock freshness and rotation — FIFO/FEFO so older or perishable stock moves first\nShrinkage and risk control — applying risk assessment to reduce loss\, damage and theft\n\nFor teams running a busy warehouse\, combine this inventory programme with a dedicated warehouse or supply chain module so stock control and physical handling are trained together. BOTI can build a blended in-house curriculum that matches your operation\, your stock types and the systems your team already uses. \nHow Better Inventory Management Protects Your Bottom Line\nEvery rand tied up in excess stock is a rand that is not working for your business — and every stockout is a sale you may never recover. Trained staff: \n\nHold optimal inventory levels using EOQ instead of guesswork\nReduce write-offs by managing stock freshness and rotation\nImprove cash flow by freeing capital trapped in slow-moving stock\nCut losses through proper stocktaking and risk assessment\nMake better buying decisions backed by stock-turnover data\n\nFor HR/L&D buyers\, the outcome is measurable: fewer errors\, less waste\, and a team that can defend its stock-holding decisions to finance and management. When supervisors understand why a stock level is set where it is\, the conversations between operations\, procurement and finance get shorter and far less adversarial. \n\nRequest a quote or a free 15-minute callback to scope an inventory management course for your team. We will recommend the right format and group size for your operation. \n\nTailored\, In-House Delivery for Your Team\nThis course is delivered in-house or on-site\, which means the content can be aligned to your sector\, your stock types and your existing systems. Whether you run a manufacturing store\, a retail back-office\, a distribution centre or a mixed asset-and-inventory environment\, the facilitator can use your real scenarios so the learning sticks. \nNeed to train a full department or roll out across multiple branches? On-site delivery is more cost-effective per learner than sending staff out\, and it keeps your team together — no travel\, no lost days\, and a shared vocabulary that everyone leaves the room with. For distributed teams\, the same content runs live online so head-office and regional staff train at the same time. \nHow to Get the Most From the Course\nTo turn two days of training into a lasting change in how your business holds stock: \n\nSend the right people together. Train supervisors and the staff they manage in the same cohort so the new method is adopted by the whole team\, not just one person.\nBring your own data. Share real stock figures (anonymised if needed) so EOQ and stock-turnover exercises use numbers your team recognises.\nAgree on one or two metrics to fix. Pick stock accuracy\, write-offs or turnover and measure them before and after — that is your return on the training spend.\nSchedule a follow-up. A short refresher a few weeks later locks in cycle-count discipline and record-keeping habits before they slip.\n\nBOTI can help you plan each of these steps so the course fits your operational calendar and your improvement goals. \nFunded Training and Skills Development\nIf your organisation pays the Skills Development Levy (SDL = 1% of payroll)\, training like this can support your skills-development planning. Training spend may also contribute to the skills-development element of your B-BBEE scorecard\, where the target is 6% of the leviable amount — note that scorecard recognition typically depends on the programme type\, so confirm what qualifies with your verification agency. BOTI can help you structure training so it supports both staff capability and your compliance goals — speak to us about a funded-training bridge for larger rollouts\, and about our QCTO/SETA-accredited programmes if accredited spend is your priority. (This is general guidance\, not formal advice; confirm the detail with your B-BBEE verification agency.) \nFrequently Asked Questions\nIs this inventory management course accredited?\nNo. This is a practical\, facilitator-led skills programme and delegates receive a BOTI certificate of completion (it is not an accredited qualification). If you need accredited training\, ask about BOTI’s QCTO/SETA-accredited programmes in office administration\, project management and generic management. \nHow long is the course?\nIt runs over 2 days. In-house delivery can be scheduled around your operational calendar to minimise downtime. \nWho should attend?\nSupervisors\, team leaders and managers who want to improve their general management skills and take ownership of stock and fixed-asset control. It also suits warehouse\, stores and procurement staff. \nCan the course be delivered at our premises or online?\nYes. We deliver in-house / on-site anywhere in South Africa — Johannesburg\, Cape Town\, Durban and Pretoria — as well as live online for distributed teams. \nDoes it cover warehouse management as well as inventory?\nThe core course focuses on stock and fixed-asset management. We can add inventory and warehouse management training modules to build a blended in-house programme for teams that run a warehouse or stockroom. \nWill this training count toward our B-BBEE scorecard?\nTraining spend can contribute to the skills-development element (target: 6% of the leviable amount)\, though scorecard recognition typically depends on the programme type. Confirm the specifics with your B-BBEE verification agency — this is general guidance\, not formal advice. \nRelated Courses and Resources\n\nProcurement and Supply Chain Management training (cluster pillar)\nWarehouse Management training\nStores and Stock Control training\nAsset Management training\nRequest a quote or book a callback\n\nReady to Upskill Your Stock and Asset Team?\nStop letting overstocking\, stockouts and inaccurate records eat into your margins. Equip your supervisors and managers with practical\, job-ready inventory and asset management skills. \nRequest a quote or book a free 15-minute callback today — we will tailor an inventory management course to your team\, your stock and your budget. Ask about our free training-needs checklist to identify your priority skills gaps before you commit.
URL:https://www.boti.co.za/event/mastering-asset-and-inventory-management-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-stock-control.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220906T080000
DTEND;TZID=UTC:20220907T170000
DTSTAMP:20260605T154614
CREATED:20220729T074425Z
LAST-MODIFIED:20220729T074425Z
UID:153058-1662451200-1662570000@www.boti.co.za
SUMMARY:Chairing a Meeting with Confidence & Keeping Good Minutes\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseChairing a Meeting with Confidence\nAn important part of your managerial training involves understanding the importance of the need to formulate structured meetings with due formalities involving elements such as the preparation of an agenda\, taking minutes and distributing information.  Arranging meetings with key stakeholders when\, for example\, round table discussions need to take place and strategic forums need to  meet to make joint decisions requiring that all key parties present are a normal and necessary part of the management process to ensure that all parties remain involved and informed. \nThis practical course will enable you to learn the techniques and processes involved in conducting a meeting and how to prepare and make the necessary arrangements and manage the provision and distribution of any required documentation.  You will also learn how to deal with differing individual viewpoints in a courteous and professional manner. \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nWe invite you to learn how to:\n\nConduct a structured meeting.\nPrepare for a meeting.\nPrepare an agenda\nTake minutes\nBook meeting venue\nArrange catering requirements\nDistribute required documentation for a meeting.\nDeal with differing views in a meeting.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Chairing a meeting with confidence course\nUpon successful completion of this course you will have mastered the skills needed to chair a meeting with confidence and will be proficient in the following areas: \n\nPreparing for a meeting in making sure that physical arrangements and attendees required for the meeting are identified and prepare a check list in line with Standard Operating Procedures.\nPreparing an agenda in terms of the expected outcomes of the meeting and placing items on the agenda in terms of Standard Operating Procedures.\nUnderstand the purpose for recording a meeting.\nCheck documents required for the meeting in terms of accuracy and completeness and distribute according to Standard Operating Procedures.\nCheck minutes of previous meeting for accuracy and completeness.\nIn line with recognized theory and practice Identify techniques to deal with the potential lack of progress due to differing opinions during the meeting.\nApply techniques to enhance progress during a meeting including summarizing\, redirecting\, paraphrasing\, rephrasing\, gate keeping and repeating.\nDistribute records for a meeting in such a manner as to enable easy implementation of meeting decisions.\nReview meeting with a view to suggesting improvements to enhance the effectiveness of future meetings.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their general management and business communication skills. \nThis Unit Standard course is aligned to Unit Standard 242816:  Conduct a structured meeting \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nMonitoring Individual Performance to create High Functioning teams \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa.\n 
URL:https://www.boti.co.za/event/chairing-a-meeting-with-confidence-keeping-good-minutes-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220906T080000
DTEND;TZID=UTC:20220907T170000
DTSTAMP:20260605T154614
CREATED:20220729T071215Z
LAST-MODIFIED:20220729T071215Z
UID:152980-1662451200-1662570000@www.boti.co.za
SUMMARY:Chairing a Meeting with Confidence & Keeping Good Minutes\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseChairing a Meeting with Confidence\nAn important part of your managerial training involves understanding the importance of the need to formulate structured meetings with due formalities involving elements such as the preparation of an agenda\, taking minutes and distributing information.  Arranging meetings with key stakeholders when\, for example\, round table discussions need to take place and strategic forums need to  meet to make joint decisions requiring that all key parties present are a normal and necessary part of the management process to ensure that all parties remain involved and informed. \nThis practical course will enable you to learn the techniques and processes involved in conducting a meeting and how to prepare and make the necessary arrangements and manage the provision and distribution of any required documentation.  You will also learn how to deal with differing individual viewpoints in a courteous and professional manner. \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nWe invite you to learn how to:\n\nConduct a structured meeting.\nPrepare for a meeting.\nPrepare an agenda\nTake minutes\nBook meeting venue\nArrange catering requirements\nDistribute required documentation for a meeting.\nDeal with differing views in a meeting.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Chairing a meeting with confidence course\nUpon successful completion of this course you will have mastered the skills needed to chair a meeting with confidence and will be proficient in the following areas: \n\nPreparing for a meeting in making sure that physical arrangements and attendees required for the meeting are identified and prepare a check list in line with Standard Operating Procedures.\nPreparing an agenda in terms of the expected outcomes of the meeting and placing items on the agenda in terms of Standard Operating Procedures.\nUnderstand the purpose for recording a meeting.\nCheck documents required for the meeting in terms of accuracy and completeness and distribute according to Standard Operating Procedures.\nCheck minutes of previous meeting for accuracy and completeness.\nIn line with recognized theory and practice Identify techniques to deal with the potential lack of progress due to differing opinions during the meeting.\nApply techniques to enhance progress during a meeting including summarizing\, redirecting\, paraphrasing\, rephrasing\, gate keeping and repeating.\nDistribute records for a meeting in such a manner as to enable easy implementation of meeting decisions.\nReview meeting with a view to suggesting improvements to enhance the effectiveness of future meetings.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their general management and business communication skills. \nThis Unit Standard course is aligned to Unit Standard 242816:  Conduct a structured meeting \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nMonitoring Individual Performance to create High Functioning teams \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa.\n 
URL:https://www.boti.co.za/event/chairing-a-meeting-with-confidence-keeping-good-minutes-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220904T080000
DTEND;TZID=UTC:20220905T170000
DTSTAMP:20260605T154614
CREATED:20220729T074423Z
LAST-MODIFIED:20220729T074423Z
UID:153057-1662278400-1662397200@www.boti.co.za
SUMMARY:Mastering Data & Records Management \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMastering Data & Records Management\nKeeping records\, although often considered to be a tedious task\, is of the utmost importance in literally keeping things on track.  It’s only when one is under pressure to find information that has not been properly updated or kept in the right place or has been misfiled in a nebulous system that the importance of keeping administrative records becomes painfully evident and really hits home in a big way.. \nThe material covered in this course will help you to maintain systems that will enable you to control and manage all types of confidential information and administrative records.  You will also learn how to install and maintain an efficient and effective system for the ordering and distribution of office stationery. \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nGet your records up to date and learn how to:\n\nControl and deal with confidential information and documents.\nControl and evaluate ordering and distribution of office stationery.\nImplement control measures with individuals.\nIdentify and solve problems related to co-ordination and maintenance of effective office procedures and processes.\nEffectively work with others when controlling confidential information.\nEffectively work with others when maintaining stationery stock.\nCollect\, analyse\, organize and critically evaluate information pertaining to the smooth running of an office.\nEffectively communicate with individuals while co-ordinating and maintaining effective procedures and processes.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending Mastering Records & Data Management course:\nUpon successful completion of this course you will have mastered the techniques of good records management and will have developed your skills in the following areas: \n\nUnderstanding the nature of confidential information.\nUnderstanding the systems and procedures for dealing with confidential information.\nSecuring documents in an appropriate manner.\nSecuring documents within an appropriate timeframe.\nSecuring documents and information without compromising any relevant stakeholder.\nAppropriate methods for the ordering and distribution of office stationery.\nImplementing a plan to effectively control office stationery policies\, procedures and strategies.\nDeveloping plans to monitor\, maintain and improve stationery stock levels in terms of organizational requirements.\nDeveloping and implementing effective shrinkage controls.\nImplementing control measures with individuals to ensure smooth running systems.\nProducing accurate reports that reflect stationery movements for a given period of time.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for:\nThis course is aimed at those individuals who wish to improve their office administration skills. \nThis Unit Standard course is aligned to Unit Standard 110009:  Manage administration records. \n  \n  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nCustomized Courses – Book or Obtain Instant Quote\nWe also offer the above course across the country: Anytime\, Anywhere. Click on the link to get an instant proposal or book your course NOW: \n\nOr alternatively click on the button below to view our full Public Course Calendar of close to 100 events: \n\n  \nPlease Phone Us Now To Speak to One of Our Friendly Consultants\nTel:011-882-8853\nOR\nFOR CELL PHONES CLICK TO CALL\nPlease Fill in the Form – We Will Get Back to You Within 15 minutes\n\nPlease Email Us Now  – We Will Get Back to You Within 15 minutes\n info@boti.co.za\n  \nYou might also enjoy: Slick and Confident Telephone Management Techniques \nProfessional Receptionist Training \nEvents Management Expertise \n  \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/mastering-data-records-management-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://boti.co.za/wp-content/uploads/2018/12/banner-06.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220830T080000
DTEND;TZID=UTC:20220831T170000
DTSTAMP:20260605T154614
CREATED:20220729T071213Z
LAST-MODIFIED:20220729T071213Z
UID:152978-1661846400-1661965200@www.boti.co.za
SUMMARY:Mastering Data & Records Management \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMastering Data & Records Management\nKeeping records\, although often considered to be a tedious task\, is of the utmost importance in literally keeping things on track.  It’s only when one is under pressure to find information that has not been properly updated or kept in the right place or has been misfiled in a nebulous system that the importance of keeping administrative records becomes painfully evident and really hits home in a big way.. \nThe material covered in this course will help you to maintain systems that will enable you to control and manage all types of confidential information and administrative records.  You will also learn how to install and maintain an efficient and effective system for the ordering and distribution of office stationery. \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nGet your records up to date and learn how to:\n\nControl and deal with confidential information and documents.\nControl and evaluate ordering and distribution of office stationery.\nImplement control measures with individuals.\nIdentify and solve problems related to co-ordination and maintenance of effective office procedures and processes.\nEffectively work with others when controlling confidential information.\nEffectively work with others when maintaining stationery stock.\nCollect\, analyse\, organize and critically evaluate information pertaining to the smooth running of an office.\nEffectively communicate with individuals while co-ordinating and maintaining effective procedures and processes.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending Mastering Records & Data Management course:\nUpon successful completion of this course you will have mastered the techniques of good records management and will have developed your skills in the following areas: \n\nUnderstanding the nature of confidential information.\nUnderstanding the systems and procedures for dealing with confidential information.\nSecuring documents in an appropriate manner.\nSecuring documents within an appropriate timeframe.\nSecuring documents and information without compromising any relevant stakeholder.\nAppropriate methods for the ordering and distribution of office stationery.\nImplementing a plan to effectively control office stationery policies\, procedures and strategies.\nDeveloping plans to monitor\, maintain and improve stationery stock levels in terms of organizational requirements.\nDeveloping and implementing effective shrinkage controls.\nImplementing control measures with individuals to ensure smooth running systems.\nProducing accurate reports that reflect stationery movements for a given period of time.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for:\nThis course is aimed at those individuals who wish to improve their office administration skills. \nThis Unit Standard course is aligned to Unit Standard 110009:  Manage administration records. \n  \n  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nCustomized Courses – Book or Obtain Instant Quote\nWe also offer the above course across the country: Anytime\, Anywhere. Click on the link to get an instant proposal or book your course NOW: \n\nOr alternatively click on the button below to view our full Public Course Calendar of close to 100 events: \n\n  \nPlease Phone Us Now To Speak to One of Our Friendly Consultants\nTel:011-882-8853\nOR\nFOR CELL PHONES CLICK TO CALL\nPlease Fill in the Form – We Will Get Back to You Within 15 minutes\n\nPlease Email Us Now  – We Will Get Back to You Within 15 minutes\n info@boti.co.za\n  \nYou might also enjoy: Slick and Confident Telephone Management Techniques \nProfessional Receptionist Training \nEvents Management Expertise \n  \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/mastering-data-records-management-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://boti.co.za/wp-content/uploads/2018/12/banner-06.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220829T080000
DTEND;TZID=UTC:20220830T170000
DTSTAMP:20260605T154614
CREATED:20220729T063555Z
LAST-MODIFIED:20220729T063555Z
UID:152886-1661760000-1661878800@www.boti.co.za
SUMMARY:Chairing a Meeting with Confidence & Keeping Good Minutes\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseChairing a Meeting with Confidence\nAn important part of your managerial training involves understanding the importance of the need to formulate structured meetings with due formalities involving elements such as the preparation of an agenda\, taking minutes and distributing information.  Arranging meetings with key stakeholders when\, for example\, round table discussions need to take place and strategic forums need to  meet to make joint decisions requiring that all key parties present are a normal and necessary part of the management process to ensure that all parties remain involved and informed. \nThis practical course will enable you to learn the techniques and processes involved in conducting a meeting and how to prepare and make the necessary arrangements and manage the provision and distribution of any required documentation.  You will also learn how to deal with differing individual viewpoints in a courteous and professional manner. \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nWe invite you to learn how to:\n\nConduct a structured meeting.\nPrepare for a meeting.\nPrepare an agenda\nTake minutes\nBook meeting venue\nArrange catering requirements\nDistribute required documentation for a meeting.\nDeal with differing views in a meeting.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Chairing a meeting with confidence course\nUpon successful completion of this course you will have mastered the skills needed to chair a meeting with confidence and will be proficient in the following areas: \n\nPreparing for a meeting in making sure that physical arrangements and attendees required for the meeting are identified and prepare a check list in line with Standard Operating Procedures.\nPreparing an agenda in terms of the expected outcomes of the meeting and placing items on the agenda in terms of Standard Operating Procedures.\nUnderstand the purpose for recording a meeting.\nCheck documents required for the meeting in terms of accuracy and completeness and distribute according to Standard Operating Procedures.\nCheck minutes of previous meeting for accuracy and completeness.\nIn line with recognized theory and practice Identify techniques to deal with the potential lack of progress due to differing opinions during the meeting.\nApply techniques to enhance progress during a meeting including summarizing\, redirecting\, paraphrasing\, rephrasing\, gate keeping and repeating.\nDistribute records for a meeting in such a manner as to enable easy implementation of meeting decisions.\nReview meeting with a view to suggesting improvements to enhance the effectiveness of future meetings.\n\nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their general management and business communication skills. \nThis Unit Standard course is aligned to Unit Standard 242816:  Conduct a structured meeting \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Taking charge as a Team Leader in achieving company goals \nDeveloping your Interpersonal Skills to Effectively Resolve Conflict \nMonitoring Individual Performance to create High Functioning teams \nLearn the art of minute taking.  BOTI offers office admin courses and business training.  Book your seat now on BOTI’s Chairing a Meeting with Confidence course.  BOTI offers business training programmes across South Africa.\n 
URL:https://www.boti.co.za/event/chairing-a-meeting-with-confidence-keeping-good-minutes-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220828T080000
DTEND;TZID=UTC:20220829T170000
DTSTAMP:20260605T154614
CREATED:20220729T074423Z
LAST-MODIFIED:20220729T074423Z
UID:153056-1661673600-1661792400@www.boti.co.za
SUMMARY:Creative Problem Solving and critical thinking course\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCourse Introduction\nYou will dig this course.  Yes\, literally\, you will be digging….for problems!  Since\, during the course of most if not all projects\, every manager will discover that certain things may go awry that are completely unanticipated and more often than not lie beyond the realms of control.  Yet\, often\, the root causes may not be immediately obvious and various aspects of the project may need to be investigated in order to establish where problems may have occurred and how to rectify them in order to get things back on track. \nThe purpose of this course is to help you to become an expert interrogator and investigator of problems and to get you into the right space that enables you to excel at applying creative thinking to problem solving.  You will first learn how to suitably investigate and accurately define the problem and from there how to generate appropriate solutions.  You will then be taken through the steps of how to go about implementing the required solutions as well as how to evaluate their overall effectiveness in terms of achieving excellence in project delivery. \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n\nCourse Outline\nInterrogate and identify……the problem that is.   Then get digging and solve and you will discover how to:\n\nThoroughly investigate the problem.\nDefine the problem.\nGenerate problem solutions.\nImplement solutions.\nEvaluate the effectiveness of solutions.\nInvolve various stakeholders in problem solving process.\nEffectively use problem solving techniques.\nInvolve stakeholders prior to implementing solutions in order to obtain commitment.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n \nThe Solution\nBenefits of attending:  Creative Problem Solving and critical thinking course\nUpon successful completion of this course you will have acquired the necessary skills to effectively apply critical thinking to problem solving and will have become proficient in the following areas: \n\nDefine the problem in line with verified information.\nUnderstand what constitutes verified information including facts and opinions whether positive or negative\, future implications of no action and emotions.\nConsult with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process.\nExplore techniques in the formulation of the problem definition according to theory and practice and select a technique in line with the problem context.\nInvestigate the problem to ascertain the various components.\nObtain further information as required and critically examine in terms of relevance to the problem.\nDevelop problem solutions using a range of problem solving techniques including the Delphi Technique\, Mapping\, Computer Modelling\, Observation\, Questionnaires\, Experiments\, Brainstorming and other creative thinking techniques.\nIdentify and assign appropriate weightings to criteria to enable ranking of proposed solutions in terms of feasibility\, time\, cost\, resource implications\, stakeholder commitment and logistics.\nEvaluate possible solutions against established criteria in order to determine suitability.\nImplement the most viable solutions in accordance with given criteria.\nEvaluate the effectiveness of the solution in terms of the problem definition and apply corrective action where necessary.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are interested in learning about business problem solving techniques and seeking to broaden their management skills. \nThis Unit Standard course is aligned to Unit Standard 242817:  Solve problems\, make decisions and implement solutions \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Conquering risk management \nEfficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa.\nDon’t delay.  Skill up at BOTi today.\nBOTi – Get on Course.
URL:https://www.boti.co.za/event/creative-problem-solving-and-critical-thinking-course-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-problem-solving.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220828T080000
DTEND;TZID=UTC:20220829T170000
DTSTAMP:20260605T154614
CREATED:20220729T071212Z
LAST-MODIFIED:20220729T071212Z
UID:152977-1661673600-1661792400@www.boti.co.za
SUMMARY:Creative Problem Solving and critical thinking course\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCourse Introduction\nYou will dig this course.  Yes\, literally\, you will be digging….for problems!  Since\, during the course of most if not all projects\, every manager will discover that certain things may go awry that are completely unanticipated and more often than not lie beyond the realms of control.  Yet\, often\, the root causes may not be immediately obvious and various aspects of the project may need to be investigated in order to establish where problems may have occurred and how to rectify them in order to get things back on track. \nThe purpose of this course is to help you to become an expert interrogator and investigator of problems and to get you into the right space that enables you to excel at applying creative thinking to problem solving.  You will first learn how to suitably investigate and accurately define the problem and from there how to generate appropriate solutions.  You will then be taken through the steps of how to go about implementing the required solutions as well as how to evaluate their overall effectiveness in terms of achieving excellence in project delivery. \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n\nCourse Outline\nInterrogate and identify……the problem that is.   Then get digging and solve and you will discover how to:\n\nThoroughly investigate the problem.\nDefine the problem.\nGenerate problem solutions.\nImplement solutions.\nEvaluate the effectiveness of solutions.\nInvolve various stakeholders in problem solving process.\nEffectively use problem solving techniques.\nInvolve stakeholders prior to implementing solutions in order to obtain commitment.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n \nThe Solution\nBenefits of attending:  Creative Problem Solving and critical thinking course\nUpon successful completion of this course you will have acquired the necessary skills to effectively apply critical thinking to problem solving and will have become proficient in the following areas: \n\nDefine the problem in line with verified information.\nUnderstand what constitutes verified information including facts and opinions whether positive or negative\, future implications of no action and emotions.\nConsult with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process.\nExplore techniques in the formulation of the problem definition according to theory and practice and select a technique in line with the problem context.\nInvestigate the problem to ascertain the various components.\nObtain further information as required and critically examine in terms of relevance to the problem.\nDevelop problem solutions using a range of problem solving techniques including the Delphi Technique\, Mapping\, Computer Modelling\, Observation\, Questionnaires\, Experiments\, Brainstorming and other creative thinking techniques.\nIdentify and assign appropriate weightings to criteria to enable ranking of proposed solutions in terms of feasibility\, time\, cost\, resource implications\, stakeholder commitment and logistics.\nEvaluate possible solutions against established criteria in order to determine suitability.\nImplement the most viable solutions in accordance with given criteria.\nEvaluate the effectiveness of the solution in terms of the problem definition and apply corrective action where necessary.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are interested in learning about business problem solving techniques and seeking to broaden their management skills. \nThis Unit Standard course is aligned to Unit Standard 242817:  Solve problems\, make decisions and implement solutions \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Conquering risk management \nEfficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa.\nDon’t delay.  Skill up at BOTi today.\nBOTi – Get on Course.
URL:https://www.boti.co.za/event/creative-problem-solving-and-critical-thinking-course-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-problem-solving.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220823T080000
DTEND;TZID=UTC:20220824T170000
DTSTAMP:20260605T154614
CREATED:20220729T063357Z
LAST-MODIFIED:20220729T063357Z
UID:152883-1661241600-1661360400@www.boti.co.za
SUMMARY:Mastering Data & Records Management \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseMastering Data & Records Management\nKeeping records\, although often considered to be a tedious task\, is of the utmost importance in literally keeping things on track.  It’s only when one is under pressure to find information that has not been properly updated or kept in the right place or has been misfiled in a nebulous system that the importance of keeping administrative records becomes painfully evident and really hits home in a big way.. \nThe material covered in this course will help you to maintain systems that will enable you to control and manage all types of confidential information and administrative records.  You will also learn how to install and maintain an efficient and effective system for the ordering and distribution of office stationery. \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days \nGet your records up to date and learn how to:\n\nControl and deal with confidential information and documents.\nControl and evaluate ordering and distribution of office stationery.\nImplement control measures with individuals.\nIdentify and solve problems related to co-ordination and maintenance of effective office procedures and processes.\nEffectively work with others when controlling confidential information.\nEffectively work with others when maintaining stationery stock.\nCollect\, analyse\, organize and critically evaluate information pertaining to the smooth running of an office.\nEffectively communicate with individuals while co-ordinating and maintaining effective procedures and processes.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending Mastering Records & Data Management course:\nUpon successful completion of this course you will have mastered the techniques of good records management and will have developed your skills in the following areas: \n\nUnderstanding the nature of confidential information.\nUnderstanding the systems and procedures for dealing with confidential information.\nSecuring documents in an appropriate manner.\nSecuring documents within an appropriate timeframe.\nSecuring documents and information without compromising any relevant stakeholder.\nAppropriate methods for the ordering and distribution of office stationery.\nImplementing a plan to effectively control office stationery policies\, procedures and strategies.\nDeveloping plans to monitor\, maintain and improve stationery stock levels in terms of organizational requirements.\nDeveloping and implementing effective shrinkage controls.\nImplementing control measures with individuals to ensure smooth running systems.\nProducing accurate reports that reflect stationery movements for a given period of time.\n\nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for:\nThis course is aimed at those individuals who wish to improve their office administration skills. \nThis Unit Standard course is aligned to Unit Standard 110009:  Manage administration records. \n  \n  \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nCustomized Courses – Book or Obtain Instant Quote\nWe also offer the above course across the country: Anytime\, Anywhere. Click on the link to get an instant proposal or book your course NOW: \n\nOr alternatively click on the button below to view our full Public Course Calendar of close to 100 events: \n\n  \nPlease Phone Us Now To Speak to One of Our Friendly Consultants\nTel:011-882-8853\nOR\nFOR CELL PHONES CLICK TO CALL\nPlease Fill in the Form – We Will Get Back to You Within 15 minutes\n\nPlease Email Us Now  – We Will Get Back to You Within 15 minutes\n info@boti.co.za\n  \nYou might also enjoy: Slick and Confident Telephone Management Techniques \nProfessional Receptionist Training \nEvents Management Expertise \n  \nBOTI offers office administration courses\, business admin training and office management training programmes.  Book your seat now on BOTI’s Mastering Data & Records Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/mastering-data-records-management-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://boti.co.za/wp-content/uploads/2018/12/banner-06.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220822T080000
DTEND;TZID=UTC:20220823T170000
DTSTAMP:20260605T154614
CREATED:20220729T063356Z
LAST-MODIFIED:20220729T063356Z
UID:152882-1661155200-1661274000@www.boti.co.za
SUMMARY:Customer Service Excellence \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220817T080000
DTEND;TZID=UTC:20220818T170000
DTSTAMP:20260605T154614
CREATED:20220729T063355Z
LAST-MODIFIED:20220729T063355Z
UID:152881-1660723200-1660842000@www.boti.co.za
SUMMARY:Creative Problem Solving and critical thinking course\, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCourse Introduction\nYou will dig this course.  Yes\, literally\, you will be digging….for problems!  Since\, during the course of most if not all projects\, every manager will discover that certain things may go awry that are completely unanticipated and more often than not lie beyond the realms of control.  Yet\, often\, the root causes may not be immediately obvious and various aspects of the project may need to be investigated in order to establish where problems may have occurred and how to rectify them in order to get things back on track. \nThe purpose of this course is to help you to become an expert interrogator and investigator of problems and to get you into the right space that enables you to excel at applying creative thinking to problem solving.  You will first learn how to suitably investigate and accurately define the problem and from there how to generate appropriate solutions.  You will then be taken through the steps of how to go about implementing the required solutions as well as how to evaluate their overall effectiveness in terms of achieving excellence in project delivery. \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n\nCourse Outline\nInterrogate and identify……the problem that is.   Then get digging and solve and you will discover how to:\n\nThoroughly investigate the problem.\nDefine the problem.\nGenerate problem solutions.\nImplement solutions.\nEvaluate the effectiveness of solutions.\nInvolve various stakeholders in problem solving process.\nEffectively use problem solving techniques.\nInvolve stakeholders prior to implementing solutions in order to obtain commitment.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \n \nThe Solution\nBenefits of attending:  Creative Problem Solving and critical thinking course\nUpon successful completion of this course you will have acquired the necessary skills to effectively apply critical thinking to problem solving and will have become proficient in the following areas: \n\nDefine the problem in line with verified information.\nUnderstand what constitutes verified information including facts and opinions whether positive or negative\, future implications of no action and emotions.\nConsult with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process.\nExplore techniques in the formulation of the problem definition according to theory and practice and select a technique in line with the problem context.\nInvestigate the problem to ascertain the various components.\nObtain further information as required and critically examine in terms of relevance to the problem.\nDevelop problem solutions using a range of problem solving techniques including the Delphi Technique\, Mapping\, Computer Modelling\, Observation\, Questionnaires\, Experiments\, Brainstorming and other creative thinking techniques.\nIdentify and assign appropriate weightings to criteria to enable ranking of proposed solutions in terms of feasibility\, time\, cost\, resource implications\, stakeholder commitment and logistics.\nEvaluate possible solutions against established criteria in order to determine suitability.\nImplement the most viable solutions in accordance with given criteria.\nEvaluate the effectiveness of the solution in terms of the problem definition and apply corrective action where necessary.\n\nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\n\nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are interested in learning about business problem solving techniques and seeking to broaden their management skills. \nThis Unit Standard course is aligned to Unit Standard 242817:  Solve problems\, make decisions and implement solutions \n \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Conquering risk management \nEfficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nBOTI offers management classes\, training courses for managers and leadership programs for managers.  Book your seat now on BOTI’s Creative Problem Solving and Critical Thinking course.  BOTI offers business training programmes across South Africa.\nDon’t delay.  Skill up at BOTi today.\nBOTi – Get on Course.
URL:https://www.boti.co.za/event/creative-problem-solving-and-critical-thinking-course-johannesburg/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-problem-solving.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220816T080000
DTEND;TZID=UTC:20220817T170000
DTSTAMP:20260605T154614
CREATED:20220729T080150Z
LAST-MODIFIED:20220729T080150Z
UID:153089-1660636800-1660755600@www.boti.co.za
SUMMARY:Conquering Risk Management Course\, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseConquering Risk Management\nOn a daily basis\, every business faces many different types of risk.  In fact\, we are constantly up against many factors that are beyond our immediate realms of control.  These can include environmental risk factors\, such as changes to systems\, location and changes to the environment.  We can also encounter financial risk\, risks involving occupational health as well as safety and environmental risks.  There remains no doubt that strategies need to be put in place that deal with risk mitigation or risk avoidance tactics. \nThis highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk. \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nDon’t put yourself at risk\, get busy with contingency plans when you learn how to:\n\nUnderstand the impact of risk on business processes and potential risks to staff.\nIdentify potential risks and assess potential business unit impact.\nDevelop contingency plans for managing risk.\nTest and revise contingency plans where necessary.\nIdentify financial risk.\nIdentify environmental risk.\nUnderstand the Occupational Health and Safety Act as it applies to risk.\nUnderstand risk avoidance tactics.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Conquering Risk Management Course\nUpon successful completion of this course you will have acquired the necessary skills to effectively manage risk in the workplace and have acquired a working knowledge of: \n\nThe concept of risk in terms of accepted theory and practice as it pertains to potential risks to a unit.\nThe various factors that could be identified as potential risk situations to a unit.\nThe role of organizational policies and procedures as they relate to risk management.\nIdentify and document potential risk factors for critical processes in a unit.\nIdentify and document potential scenarios that could constitute a risk to a unit.\nEvaluate the possibility of each potential risk scenario that could occur and record for future use.\nPerform and document an analysis to rate the impact of each risk scenario on a unit.\nDetermine and document priorities result from the impact analysis for implementation in the event of the risk occurring.\nDetermine and document contingency plans in line with organizational policies and procedures.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for? \nThis course is aimed at managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 252025:  Monitor\, assess and manage risk \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Efficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nTaking charge as a Team Leader in achieving company goals \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/conquering-risk-management-course-durban/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-risk.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220809T080000
DTEND;TZID=UTC:20220810T170000
DTSTAMP:20260605T154614
CREATED:20220729T072421Z
LAST-MODIFIED:20220729T072421Z
UID:153009-1660032000-1660150800@www.boti.co.za
SUMMARY:Conquering Risk Management Course\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR22\,310 per person (1 person)\nR17\,350 per person (2 ppl)\nR14\,589 per person (5 ppl)\nR10\,846 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseConquering Risk Management\nOn a daily basis\, every business faces many different types of risk.  In fact\, we are constantly up against many factors that are beyond our immediate realms of control.  These can include environmental risk factors\, such as changes to systems\, location and changes to the environment.  We can also encounter financial risk\, risks involving occupational health as well as safety and environmental risks.  There remains no doubt that strategies need to be put in place that deal with risk mitigation or risk avoidance tactics. \nThis highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk. \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nCourse duration\n3 days\nDon’t put yourself at risk\, get busy with contingency plans when you learn how to:\n\nUnderstand the impact of risk on business processes and potential risks to staff.\nIdentify potential risks and assess potential business unit impact.\nDevelop contingency plans for managing risk.\nTest and revise contingency plans where necessary.\nIdentify financial risk.\nIdentify environmental risk.\nUnderstand the Occupational Health and Safety Act as it applies to risk.\nUnderstand risk avoidance tactics.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Conquering Risk Management Course\nUpon successful completion of this course you will have acquired the necessary skills to effectively manage risk in the workplace and have acquired a working knowledge of: \n\nThe concept of risk in terms of accepted theory and practice as it pertains to potential risks to a unit.\nThe various factors that could be identified as potential risk situations to a unit.\nThe role of organizational policies and procedures as they relate to risk management.\nIdentify and document potential risk factors for critical processes in a unit.\nIdentify and document potential scenarios that could constitute a risk to a unit.\nEvaluate the possibility of each potential risk scenario that could occur and record for future use.\nPerform and document an analysis to rate the impact of each risk scenario on a unit.\nDetermine and document priorities result from the impact analysis for implementation in the event of the risk occurring.\nDetermine and document contingency plans in line with organizational policies and procedures.\n\nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for? \nThis course is aimed at managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 252025:  Monitor\, assess and manage risk \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Efficient & Effective Meeting Agenda & Minutes Training \nChairing a Meeting with Confidence \nTaking charge as a Team Leader in achieving company goals \nBOTI offers risk management courses\, risk assessment training and risk courses.  Book your seat now on BOTI’s Conquering Risk Management course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/conquering-risk-management-course-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-risk.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220807T080000
DTEND;TZID=UTC:20220808T170000
DTSTAMP:20260605T154614
CREATED:20220729T071012Z
LAST-MODIFIED:20220729T071012Z
UID:152972-1659859200-1659978000@www.boti.co.za
SUMMARY:Organizational Ethics & Conduct Training \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseOrganizational Ethics & Conduct Training \nWhat is meant by the term ethics?  Essentially\, ethics deals with those issues where good judgement is required in dealing with organizational matters according to a set of norms\, mores and values determined to be commonly accepted behaviours within and throughout the organization.  This is also known as the organizational code of conduct.  The importance of complying with corporate ethics is evident in matters involving personal integrity and how decisions involving appropriate conduct impacts the health of the organization whereby the boundaries between what is constituted as ethical or non-ethical behaviour may be crossed. \nThis intense course will help you to understand and apply the necessary approach towards dealing with matters involving corporate ethics in maintaining organizational health and help you to understand the organizational code of conduct and the importance of following and adhering to its policies and principles. \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nGet clued up on the corporate code of conduct when you learn:\n\nThe aspects involved with the corporate code of conduct.\nHow to identify and understand ethical issues within the organization.\nThe importance of adhering to the corporate code of conduct.\nThe meaning of the term ‘ethics’.\nWhat is meant by the term inappropriate conduct.\nWhat is meant by the term personal integrity.\nThe consequences of inappropriate conduct.\nThe importance of maintaining organizational values.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Organizational Ethics & Conduct Training course\nUpon successful completion of this course you will have acquired a working knowledge of organizational ethics and have developed your skills in the following areas:\n\nUnderstanding the code of conduct and ethical issues.\nUnderstanding the purpose of the code of conduct.\nIdentify the principles of a code of conduct.\nUnderstand the relationship between the code of conduct and successful marketing.\nUnderstand the implications of the code of conduct on the organization.\nUnderstand the importance of adhering to the code of conduct.\nSource and obtain code of conduct.\nApply and implement code of conduct.\nIdentify deviations from the code and take remedial action to ensure compliance.\nIdentify and understand organizational ethical issues.\nIdentify deviations from ethical issues and take remedial action to ensure compliance.\n\nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 10022:  Comply with organizational ethics \nTestimonials\nNomfundo Sithole – Givaudan South Africa (Pty) Ltd \n‘I was personally refreshed on my rights as an employee\, consumer and human.  I now know what ethics are.  The best thing about this course was the integration of business principles and ethics into our daily lives.’ \nKopano Lentsoane –  Givaudan South Africa (Pty) Ltd \n‘The benefits of this course were learning about the entire scope of business ethics.  The overall understanding of the topic and the effects thereof to any business.  What went well for me were  the effects of the info given with regards to the legal aspects which I wasn’t aware of. ‘ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Mastering Service Level Agreements and Contracts \nMastering Asset and Inventory Management \nEssential Time Management Skills \nBOTI offers organizational management training\, business leadership training and management classes.  Book your seat now on BOTI’s Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/organizational-ethics-conduct-training-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-ethics.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220803T080000
DTEND;TZID=UTC:20220804T170000
DTSTAMP:20260605T154614
CREATED:20220729T071011Z
LAST-MODIFIED:20220729T071011Z
UID:152971-1659513600-1659632400@www.boti.co.za
SUMMARY:Essential Time Management Skills\, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEssential Time Management Skills\nTime is of the essence and in today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things we just slow down a little; …….. we don’t always have the luxury of time!  And we find ourselves out of breath just reading this long sentence\, which was purposely written this way to prove our case in point!  So\, let’s not waste any more time.  The clock is ticking. \nThe material presented in this course will get you fast on your heels to enable you to efficiently manage teams and processes with a focus on translating strategic intent into effective daily action in line with the principles of time management. \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nTake time out to learn:\n\nThe principles of time management.\nHow to identify time management profiles.\nHow to implement time efficient work plans.\nTechniques to assist you in drawing up time efficient work plans to carry out department/ division/section work functions.\nHow to create a work/life balance.\nHow to identify the top time wasters that impact an organisation’s productivity levels with a view to minimizing their negative influence.\nHow to identify external forces that affect time utilization.\nHow to delegate effectively in maximizing time utilization.\n\nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Essential Time Management Skills course\nUpon successful completion of this course you will have invested valuable time in improving your time management skills and will have become proficient at: \n\nIdentify weaknesses in current work processes in terms of poor time management.\nIdentify the external forces that affect time utilization and understand their effects on the business.\nUnderstanding the principles of time management to enable greater efficiencies.\nUnderstanding the 80/20 principle in identifying key tasks.\nDelegation as a means of the correct use of time and human resources and understanding the implications of good and bad practices around time management.\nPrioritising as a technique to manage the work of a team\, group or section is explored in relation to the specific group and a decision is taken as to which tasks take greater priority for the group in terms of urgency requirements.\nUnderstanding the principle of balance between the various aspects of one’s life as it pertains to allocating time to each task and effectively establishing a work-life balance.\nDevelop time-efficient work plans to carry out department/division work functions and tasks.\nUnderstanding and clearly defining organizational objectives in terms of the work that needs to be carried out by the department\, division or section.\nTranslating objectives into work plans.\nIdentifying the key activities required to complete a specific project and analyzing tasks and work procedures so that they may be assigned to a specific time frame.\nDeveloping plans that eliminate and/or manage time wasters.\nImplementation of time efficient work plans.\n\nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at supervisors\, team leaders and managers who are seeking to improve their general management skills. \nThis Unit Standard course is aligned to Unit Standard 15234:  Apply efficient time management to the work of a department/division/section \nYou might also enjoy:  Customer Service Excellence \nCreative Problem Solving and critical thinking course \nConquering risk management \nBOTI offers time management courses\, time management training programmes and project management training.  Book your seat now on BOTI’s Essential Time Management Skills course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/essential-time-management-skills-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-time-mgment.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20220731T080000
DTEND;TZID=UTC:20220801T170000
DTSTAMP:20260605T154614
CREATED:20220729T070811Z
LAST-MODIFIED:20220729T070811Z
UID:152968-1659254400-1659373200@www.boti.co.za
SUMMARY:Customer Service Excellence \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other Course\nCustomer Service Excellence \n‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer\, there is no business\, hence\, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. \nThe material outlined in this course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business.  You will learn how to monitor customer service levels between an organization and its customers\, both internal and external and take remedial steps towards improving customer service levels where necessary. \n \nCourse duration \n2 days\n‘The customer is king’ – make your business his kingdom when you learn how to:\n\nIdentify internal and external customers.\nMeasure customer satisfaction on an ongoing basis.\nRecommend corrective action where necessary.\nUnderstand and describe the levels of customer service expected by the organization.\nUnderstand and describe the importance of the customer/client to the organization.\nKnow your customer.\nBuild a customer service centre of excellence.\nMonitor customer service levels between the organization and its customers/clients.\n\n \nBenefits of attending:  Customer service excellence course\nUpon successful completion of this course you will have gotten to know your customer on many levels and become adept at: \n\nIdentifying internal and external customers in the ‘supply chain’ including internal and external suppliers and customers\, contractors\, service providers\, consultants and sales team members.\nUnderstanding what is required by the organization in terms of customer service standards and determine key performance areas.\nUnderstand the importance of maintaining and achieving customer service levels.\nUnderstanding the consequences of poor service on the goals and objectives of the organization.\nMeasure customer satisfaction levels on an ongoing basis with key performance areas in line with organizational standards.\nProvide feedback to team members in line with Standard Operating Procedures.\nRecord and evaluate the results of measuring activities involving levels of customer satisfaction and recommend corrective action where necessary.\n\nWho is this course suitable for?\nThis course is aimed at managers who are seeking to improve their knowledge and skills of customer relations. \nThis Unit Standard course is aligned to Unit Standard 242829:  Monitor the level of service to a range of customers \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy: Creative Problem Solving and critical thinking course \nConquering risk management \n \nBOTI offers customer service programmes\, customer service courses and training in customer service.  Book your seat now on BOTI’s Customer Service Excellence course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/customer-service-excellence-cape-town/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Specialized Short Courses
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-customer-service.jpg
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