BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Business Optimization Training Institute - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Business Optimization Training Institute
X-ORIGINAL-URL:https://www.boti.co.za
X-WR-CALDESC:Events for Business Optimization Training Institute
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20231102T080000
DTEND;TZID=UTC:20231103T170000
DTSTAMP:20260604T231848
CREATED:20221205T151839Z
LAST-MODIFIED:20221205T151839Z
UID:154018-1698912000-1699030800@www.boti.co.za
SUMMARY:Professional Receptionist Training \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-durban-6/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231024T080000
DTEND;TZID=UTC:20231025T170000
DTSTAMP:20260604T231848
CREATED:20221205T153128Z
LAST-MODIFIED:20221205T153128Z
UID:154161-1698134400-1698253200@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-durban-8/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231024T080000
DTEND;TZID=UTC:20231025T170000
DTSTAMP:20260604T231848
CREATED:20221205T151832Z
LAST-MODIFIED:20221205T151832Z
UID:154014-1698134400-1698253200@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-cape-town-6/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231020T080000
DTEND;TZID=UTC:20231021T170000
DTSTAMP:20260604T231848
CREATED:20221205T150750Z
LAST-MODIFIED:20221205T150750Z
UID:153830-1697788800-1697907600@www.boti.co.za
SUMMARY:Events Management Expertise \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-durban-9/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231016T080000
DTEND;TZID=UTC:20231017T170000
DTSTAMP:20260604T231848
CREATED:20221205T153109Z
LAST-MODIFIED:20221205T153109Z
UID:154155-1697443200-1697562000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-cape-town-8/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231016T080000
DTEND;TZID=UTC:20231017T170000
DTSTAMP:20260604T231848
CREATED:20221205T151820Z
LAST-MODIFIED:20221205T151820Z
UID:154010-1697443200-1697562000@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-johannesburg-6/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231013T080000
DTEND;TZID=UTC:20231014T170000
DTSTAMP:20260604T231848
CREATED:20221205T150731Z
LAST-MODIFIED:20221205T150731Z
UID:153824-1697184000-1697302800@www.boti.co.za
SUMMARY:Events Management Expertise \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-cape-town-9/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231006T080000
DTEND;TZID=UTC:20231007T170000
DTSTAMP:20260604T231848
CREATED:20221205T153044Z
LAST-MODIFIED:20221205T153044Z
UID:154147-1696579200-1696698000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-johannesburg-8/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231005T080000
DTEND;TZID=UTC:20231006T170000
DTSTAMP:20260604T231848
CREATED:20221205T150714Z
LAST-MODIFIED:20221205T150714Z
UID:153818-1696492800-1696611600@www.boti.co.za
SUMMARY:Events Management Expertise \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-johannesburg-8/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230912T080000
DTEND;TZID=UTC:20230913T170000
DTSTAMP:20260604T231848
CREATED:20221205T150744Z
LAST-MODIFIED:20221205T150744Z
UID:153829-1694505600-1694624400@www.boti.co.za
SUMMARY:Events Management Expertise \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-durban-8/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230905T080000
DTEND;TZID=UTC:20230906T170000
DTSTAMP:20260604T231848
CREATED:20221205T153124Z
LAST-MODIFIED:20221205T153124Z
UID:154160-1693900800-1694019600@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-durban-7/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230904T080000
DTEND;TZID=UTC:20230905T170000
DTSTAMP:20260604T231848
CREATED:20221205T151838Z
LAST-MODIFIED:20221205T151838Z
UID:154017-1693814400-1693933200@www.boti.co.za
SUMMARY:Professional Receptionist Training \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-durban-5/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230901T080000
DTEND;TZID=UTC:20230902T170000
DTSTAMP:20260604T231848
CREATED:20221205T153102Z
LAST-MODIFIED:20221205T153102Z
UID:154154-1693555200-1693674000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230830T080000
DTEND;TZID=UTC:20230831T170000
DTSTAMP:20260604T231848
CREATED:20221205T153048Z
LAST-MODIFIED:20221205T153048Z
UID:154149-1693382400-1693501200@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Pretoria
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-pretoria-3/
LOCATION:Pretoria\, 5 Darlington Road\, Pretoria\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230829T080000
DTEND;TZID=UTC:20230830T170000
DTSTAMP:20260604T231848
CREATED:20221205T150728Z
LAST-MODIFIED:20221205T150728Z
UID:153823-1693296000-1693414800@www.boti.co.za
SUMMARY:Events Management Expertise \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-cape-town-8/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230824T080000
DTEND;TZID=UTC:20230825T170000
DTSTAMP:20260604T231848
CREATED:20221205T151825Z
LAST-MODIFIED:20221205T151825Z
UID:154013-1692864000-1692982800@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-cape-town-5/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230817T080000
DTEND;TZID=UTC:20230818T170000
DTSTAMP:20260604T231848
CREATED:20221205T153042Z
LAST-MODIFIED:20221205T153042Z
UID:154146-1692259200-1692378000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230801T080000
DTEND;TZID=UTC:20230802T170000
DTSTAMP:20260604T231848
CREATED:20221205T151817Z
LAST-MODIFIED:20221205T151817Z
UID:154009-1690876800-1690995600@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-johannesburg-5/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230728T080000
DTEND;TZID=UTC:20230729T170000
DTSTAMP:20260604T231848
CREATED:20221205T150711Z
LAST-MODIFIED:20221205T150711Z
UID:153817-1690531200-1690650000@www.boti.co.za
SUMMARY:Events Management Expertise \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-johannesburg-7/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230721T080000
DTEND;TZID=UTC:20230722T170000
DTSTAMP:20260604T231848
CREATED:20221205T150742Z
LAST-MODIFIED:20221205T150742Z
UID:153828-1689926400-1690045200@www.boti.co.za
SUMMARY:Events Management Expertise \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-durban-7/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230711T080000
DTEND;TZID=UTC:20230712T170000
DTSTAMP:20260604T231848
CREATED:20221205T153119Z
LAST-MODIFIED:20221205T153119Z
UID:154159-1689062400-1689181200@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-durban-6/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230707T080000
DTEND;TZID=UTC:20230708T170000
DTSTAMP:20260604T231848
CREATED:20221205T150725Z
LAST-MODIFIED:20221205T150725Z
UID:153822-1688716800-1688835600@www.boti.co.za
SUMMARY:Events Management Expertise \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-cape-town-7/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230705T080000
DTEND;TZID=UTC:20230706T170000
DTSTAMP:20260604T231848
CREATED:20221205T150707Z
LAST-MODIFIED:20221205T150707Z
UID:153816-1688544000-1688662800@www.boti.co.za
SUMMARY:Events Management Expertise \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-johannesburg-6/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230703T080000
DTEND;TZID=UTC:20230704T170000
DTSTAMP:20260604T231848
CREATED:20221205T153100Z
LAST-MODIFIED:20221205T153100Z
UID:154153-1688371200-1688490000@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-cape-town-6/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230622T080000
DTEND;TZID=UTC:20230623T170000
DTSTAMP:20260604T231848
CREATED:20221205T153040Z
LAST-MODIFIED:20221205T153040Z
UID:154145-1687420800-1687539600@www.boti.co.za
SUMMARY:Slick and Confident Telephone Management Techniques \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseSlick and Confident Telephone Management Techniques \nYou don’t hold the line when you think you may have dropped a call.  No\, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem.  When a call comes in you know exactly how to communicate in a clear\, professional manner and with confidence; and always with the needs of the customer in mind.  Put yourself in your customer’s shoes.  Does this sound like what you would like to experience when you call on a company?  Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool\, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back. \nThe techniques covered in this course will give you the confidence you need to be in control every time the phone rings. \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nAnswer your calling and you will learn how to:\n\nTake and transfer incoming calls and messages in line with organizational requirements.\nMake a decision whether to disclose information or not based on organizational requirements.\nUse and describe methods for dealing with abusive callers and emergency situations in line with organizational requirements.\nAnswering calls with professionalism.\nHandle customer queries.\nTake messages and relay them to appropriate parties.\nMaster telephone techniques appropriate to the workplace.\nHandle difficult callers.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Slick and Confident Telephone Management Techniques course\nUpon successful completion of this course you will be in control every time the phone rings and become adept at:\n\nUnderstand what constitutes disclosable and non-disclosable information and make a decision whether or not to disclose certain information in line with organizational requirements.\nApply the various ways of finding telephone numbers.\nPrepare necessary documentation and equipment such as computers\, writing materials and notes prior to making outgoing calls.\nKeep abreast of new switchboard technology being introduced into the ortanisation so as to become competent as a user.\nAnswer and transfer incoming calls and take messages in line with organizational requirements.\nAcknowledge and keep callers informed of reasons for delays.\nUnderstand the different way a person answers their own private telephone as opposed to the way in which a switchboard is answered in terms of assisting customers.\nApply standard telephone etiquette when answering\, transferring and making calls.\nUnderstand the importance of body language in communicating with others while on a call.\nUnderstand and apply various methods of dealing with abusive callers in line with organizational requirements.\nUnderstand and apply various methods of dealing with emergency situations in line with organizational standards.\n\nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators\, call centre agents\, receptionists\, secretarial and administrative staff. \nThis Unit Standard course is aligned to Unit Standard 14348:  Process incoming and outgoing telephone calls \nTestimonials\nZainab Samuels – Cape Union Market\n‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness\, team motivation (and) assessing oneself.  The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Professional Receptionist Training \nEvents Management Expertise \nPowerful Project Management (as a project team member) \nBOTI offers call centre training\, call centre management courses and switchboard training courses.  Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/slick-and-confident-telephone-management-techniques-johannesburg-6/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/png:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-slick-telephone.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230609T080000
DTEND;TZID=UTC:20230610T170000
DTSTAMP:20260604T231848
CREATED:20221205T151836Z
LAST-MODIFIED:20221205T151836Z
UID:154016-1686297600-1686416400@www.boti.co.za
SUMMARY:Professional Receptionist Training \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-durban-4/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230602T080000
DTEND;TZID=UTC:20230603T170000
DTSTAMP:20260604T231848
CREATED:20221205T150740Z
LAST-MODIFIED:20221205T150740Z
UID:153827-1685692800-1685811600@www.boti.co.za
SUMMARY:Events Management Expertise \, DURBAN
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-durban-6/
LOCATION:Durban\, 100 Venice Rd\, Morningside\, Durban\, Kwazulu\, 4001\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230601T080000
DTEND;TZID=UTC:20230602T170000
DTSTAMP:20260604T231848
CREATED:20221205T151823Z
LAST-MODIFIED:20221205T151823Z
UID:154012-1685606400-1685725200@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-cape-town-4/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230524T080000
DTEND;TZID=UTC:20230525T170000
DTSTAMP:20260604T231848
CREATED:20221205T150723Z
LAST-MODIFIED:20221205T150723Z
UID:153821-1684915200-1685034000@www.boti.co.za
SUMMARY:Events Management Expertise \, Cape Town
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseEvents Management Expertise \nMinor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises\, workshops\, conferences\, specialized meetings\, promotional campaigns\, client entertainment functions\, golf days and training exercises.  In these circumstances the general idea is to ensure that over and above the necessary travel and accommodation arrangements\, all delegates are provided with the normal facilities that they have become accustomed to at the office. \nThis practical course will introduce you to the art of events co-ordination.  You will learn how to effectively liaise with meeting or event attendees regarding availability and final arrangements whilst observing specific individual needs such as special dietary requirements; make travel and accommodation and car hire arrangements\, identify a suitable date\, time and venue\, book catering and venue as well as process and distribute any documentation that may be required for the event. \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nIn any event\, you will excel when you learn how to:\n\nMake travel\, car hire and accommodation arrangements.\nIdentify a date\, venue and time for the meeting or event.\nProcess and distribute all documentation required for the meeting or event.\nLiaise and/or negotiate with meeting or event attendees regarding availability.\nBook venues and catering.\nFinalise meeting room arrangements.\nNotify and confirm arrangements with attendees\, delegates or stakeholders.\nConfirm final arrangements with attendees\, delegates or stakeholders.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Events management expertise course \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage and event and will have developed your skills in the following areas:\n\nArrange a date\, time and venue for the event based on responses to range of dates provided.\nBook and confirm meeting/event to all attendees in writing.\nForward all event related documentation to attendees.\nArrange venue and catering requirements taking into account any religious and special dietary requirements.\nForward agenda for the event to venue provider and caterers to ensure that correct times for means and breaks are incorporated.\nMake travel\, car hire and accommodation arrangements.\nProcess invoices relating to travel\, car hire and accommodation.\nProcess relevant advance disbursements for travel\, car hire and accommodation.\nAssemble and distribute documentation for the event to all attendees timeously.\n\nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at those individuals who are involved in a secretarial\, administrative or marketing function and who are responsible for co-ordinating small events. \nThis Unit Standard course is aligned to Unit Standard 13929:  Co-ordinate meetings\, minor events and travel arrangements \nTestimonials\nNomakhosi Khoza – Multichoice (Pty) Ltd \n‘I gained good knowledge on how to prepare different types of events.  All went very well as Lynnaire was very clear on each topic and made me understand things need to be done.  The best thing about this course was one on one undivided attention.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Powerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nMastering Service Level Agreements and Contracts \nBOTI offers secretarial training programmes\, marketing courses and events training.  Book your seat now on BOTI’s Events Management Expertise course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/events-management-expertise-cape-town-6/
LOCATION:Cape Town\, 22 Riebeek Street\, Cape Town\, Western Cape\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-events-mgmnt.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230523T080000
DTEND;TZID=UTC:20230524T170000
DTSTAMP:20260604T231848
CREATED:20221205T151811Z
LAST-MODIFIED:20221205T151811Z
UID:154008-1684828800-1684947600@www.boti.co.za
SUMMARY:Professional Receptionist Training \, Johannesburg
DESCRIPTION:Course fees\, including VAT\, reduce as you send more delegates; for example: \nR15\,410 per person (1 person)\nR11\,936 per person (2 ppl)\nR10\,095 per person (5 ppl)\nR7\,600 per person (10 ppl)\nRegister Now: Download Booking Form! View Calendar For Other CourseProfessional Receptionist Training \n\nAt any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the premises could be a client or customer\, a potential employee\, a person with criminal intentions or even a spy from a competitor organization.  First impressions make lasting ones and to create a good impression of your business you need to have good security measures in place\, a tidy and presentable waiting area\, clean facilities and a professional and welcoming manner when dealing with the public at large. \nThe purpose of this course is to help you manage your reception area so as to ensure that it is clean and safe as per organizational standards as well as to see that the general presentation of the reception area is in line with corporate policies and branding.  You will also learn how to monitor and control stationery requirements. \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nCourse duration\n2 days\nRoll out the red carpet and make good first impressions of your reception area lasting ones when you learn how to:\n\nMonitor the presentation of the reception area.\nMonitor the implementation of security procedures in the reception area.\nMonitor the maintenance of a clean and safe reception area as per organizational requirements.\nAnswer the telephone in a professional manner.\nDeal with visitors in a professional manner.\nManage mail deliveries.\nManage hospitality.\nTake messages and relay to appropriate individuals in a professional manner.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nBenefits of attending:  Professional receptionist training course  \nUpon successful completion of this course you will have acquired an in-depth understanding of how to manage a reception area and will have developed your skills in the following areas:\n\nMonitoring the maintenance of a clean and safe reception area as per organizational requirements.\nImplementation of housekeeping standards in line with workplace policy.\nUnderstanding the importance of ensuring that housekeeping operations are maintained so as to ensure that there are no disruptions to operational services.\nIdentify areas that do not meet the required standards and record for possible remedial action.\nMaintain presentation of reception area according to organizational standards.\nIdentify areas of non-conformance in terms of presentation and record for possible remedial action.\nMonitor the implementation of and consistent availability of security procedures in the reception area.\nAttend to visitors’ cards and permits and ensure consistent security measures are in place with security personnel.\nMonitor and maintain firearm procedures in line with workplace policy.\nReport and rectify discrepancies and problems to ensure safety of the workplace.\n\nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa. \nWho is this course suitable for?\nThis course is aimed at individuals involved in secretarial or administrative functions who are required to maintain a dedicated reception area. \nThis Unit Standard course is aligned to Unit Standard 13928:  Monitor and control reception area \nTestimonials\nGoitsemeng Mothupi – Famous Brands Management Co. (Pty) Ltd \n‘I really gained more experience.  I learned how to treat an angry customer and how to handle difficult people.  The facilitator was very friendly which I enjoyed because I understood everything.  I was happy about everything.’ \nTsitsi Mwarira – Famous Brands Management Co. (Pty) Ltd \n‘Some of the things that I thought were wrong were proved correct.  Most of the things that I wanted to know were clearly explained.  The best thing about this course was learning how to take care of customers and how to control your emotions.’ \nPublic Course Schedule and Costs\nPlease click on link below for related public course/s: \nYou might also enjoy:  Events Management Expertise \nPowerful Project Management (as a project team member) \nOrganizational Ethics & Conduct Training \nBOTI offers office management training\, reception courses and secretarial training courses.  Book your seat now on BOTI’s Professional Receptionist Training course.  BOTI offers business training programmes across South Africa.
URL:https://www.boti.co.za/event/professional-receptionist-training-johannesburg-4/
LOCATION:Johannesburg\, Corner Grayston Drive & Rivonia Road\, Sandton\, Gauteng\, South Africa
CATEGORIES:Secretarial/ Receptionist
ATTACH;FMTTYPE=image/jpeg:https://www.boti.co.za/wp-content/uploads/2019/11/BOTI-receptionist.jpg
END:VEVENT
END:VCALENDAR