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Quick Look Course Summary:Key Negotiation Skills
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  • Length: 2 day(s)

  • Price (at your venue): 1 Person R 11,600.00 EX VAT 3 Person R 8,107.93 EX VAT 10 Person R 5,569.08 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Key negotiation skills

    In the dynamic world of work, conflicts are as inevitable as success. Imagine a workplace where disagreements are not roadblocks but stepping stones to greater collaboration. The Key Negotiation Skills course is not just a program; it’s your passport to transforming workplace conflicts into opportunities for growth and cooperation. Here’s why every employee should embark on this empowering journey.

    Conflict in the workplace may not be easy to deal with and often, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit.    While not necessarily a pleasant task, there are many ways in which conflict situations  can effectively be handled –  without those involved in the situation  flying off the handle.  One of the ways to handle conflict situations and seek resolution is through negotiation.

    The aim of this course is to help you apply negotiation techniques in resolving conflict situations in the workplace between individuals within a team or business unit.

    Unlock the Power of Harmony in Your Workplace: Why Every Employee Should Attend the Key Negotiation Skills Course!

     

    Course duration

    2 days

    Don’t fly off the handle.  Handle conflict through negotiation when you learn how to:

    • Prepare for negotiations.
    • The negotiation process.
    • Elements of the negotiation process.
    • Conduct negotiations.
    • Stages of the negotiation process.
    • Different types of negotiations
    • Conclude negotiations.
    • Evaluate negotiations.

    Don’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa.

    Benefits of attending:  Key negotiation skills course

    Upon successful completion of this course you will have developed an understanding of the importance of the negotiation process in the following aspects:

    • How to prepare the documentation required involved in the negotiation process.
    • Understanding the purpose and reasons for negotiation.
    • The various types of negotiation strategies including distributive, integrative, positional, principled, interest-based, target-specific bargaining and problem-solving.
    • Prioritising issues to be negotiated using participatory processes.
    • In preparing for the negotiating process, communicate relevant information around issues to be negotiated to all relevant stakeholders.
    • How to develop a negotiation strategy and select appropriate tactics to be employed.
    • Using appropriate communication and interpersonal skills during the negotiation process including respect, empathy, authenticity integrity and openness.
    • Where necessary, the appropriate use of experts, brainstorming, trade-offs, linkages and/or concessions.
    • How to effectively evaluate a negotiation processing terms of strengths and weaknesses whilst seeing to it that the process is on brief.
    • Identifying opportunities and mechanisms to improve the negotiation process.
    • Identifying and solving problems during the negotiation process.
    • Using appropriate presentation techniques during the negotiation process.
    • The appropriate use of technology in recording and reporting on negotiation outcomes.
    • Observing cultural and aesthetic sensitivities across a range of social contexts during the negotiation process.

    Don’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course.  BOTI offers organisational management training programmes, business management courses and leadership training programmes.   BOTI offers business training programmes across South Africa.

    Who is this course suitable for?

    Various professionals and individuals can benefit from attending the Key Negotiation Skills course due to its focus on conflict resolution and negotiation techniques. Here’s a comprehensive list of people who should attend and the reasons why:

    1. Supervisors: Learn to navigate conflicts within teams and ensure smooth collaboration.
    2. Team Leaders: Develop skills to handle conflicts among team members and foster a positive work environment.
    3. Managers: Acquire negotiation techniques for addressing conflicts within the team or between different departments.
    4. Labor Negotiators: Enhance conflict resolution skills specific to labor-related issues and negotiations.
    5. Human Resources Professionals: Learn strategies for resolving conflicts among employees and promoting a healthy workplace culture.
    6. Business Owners: Gain negotiation skills essential for handling conflicts within the organization and with external stakeholders.
    7. Project Managers: Navigate conflicts that may arise during project execution and enhance team collaboration.
    8. Legal Professionals: Acquire negotiation skills applicable in legal contexts, especially in resolving disputes.
    9. Customer Service Representatives: Develop effective communication and negotiation skills for managing customer conflicts.
    10. Sales Professionals: Learn negotiation techniques to handle client objections and close deals more effectively.
    11. Entrepreneurs: Acquire conflict resolution skills crucial for managing disputes in small business settings.
    12. Government Officials: Enhance negotiation skills for resolving conflicts and disputes in public service contexts.
    13. Educators and Trainers: Incorporate negotiation skills into teaching methods and handle conflicts in educational settings.
    14. Healthcare Professionals: Develop effective communication and negotiation skills for resolving conflicts in healthcare settings.
    15. Nonprofit Leaders: Learn negotiation techniques for addressing conflicts within the organization and with external partners.
    16. Consultants: Enhance negotiation skills to better serve clients and navigate conflicts in consulting projects.
    17. Project Team Members: Acquire skills to address conflicts within project teams and improve overall project performance.
    18. Event Planners: Develop negotiation skills for managing conflicts with vendors, clients, and team members during event planning.
    19. Marketing Professionals: Learn negotiation techniques for collaborative efforts and resolving conflicts in marketing campaigns.
    20. Public Relations Specialists: Enhance conflict resolution skills for managing crises and addressing issues in the public domain.

    Testimonials from similar courses

    Masheleng Motsoane – Ministry of Agri and Food Security

    ‘Eye opening – equipping participants with the knowledge and skills necessary.’

    Masupha Malebesana – Ministry of Gender

    ‘I learned that it is very important to research and research.  The instructor was confident when imparting information and also very informative.’

    This Unit Standard course is aligned to Unit Standard 117853:  Conduct negotiations to deal with conflict situations

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