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Stress Management Course

Stress Management Course: Introduction

Stressing about anything and everything? Then it’s time to understand your stress and get it under control with our Stress Management course. The course is intended for anyone who is under stress and wants to learn the skills to reduce stress. We will teach participants what stress is and what it is not, we will discuss bad stress and good stress or eustress. At the end of the course participants will have learned several ways to deal with stress effectively and ways to reduce stress. We would however like to add that it is never a bad thing to seek professional help when it comes to mental and emotional issues.

Stress Management Course :Course Outline

1. Understanding Stress
The Effects of Stress on Emotional Health
Recognising Stress and Triggers
Testing your Stress Levels
Identifying Behaviour Patterns
The Three Stages of Stress
Identifying the Symptoms of Stress
The Physical Effect of Stress
Keeping Adrenaline in Check
Workplace Stress
Occupational Burnout
The Right Amount of Stress

2. Being Responsible for your own Stress
Identifying the Stresses in Your Life
Coping with Stress
Alleviating Stress at Work
Expressing Your Feelings
Using Stress Releases and Safety Valves

3. Reducing Stress
Biofeedback
Developing Mindfulness
Practicing Meditation

4. Improving your Relationships with yourself and Others
You are a Unique Individual – Accept it
Realistic and Unrealistic Expectations
Assessing Your Strengths
Acknowledging Universal Human Needs
Building Better Relationships
Recognising Negative Relationship Patterns

5. Enhance your Emotional Health
Understanding Emotional Maturity
Expressing Emotions Appropriately
Exploring Your Own Emotional Fitness
Building Self-Confidence
Solving Problems Openly
Maintaining Emotional Fitness
Setting Personal Goals
Reviewing Your Personal Goals

Stress Management Course: Course Duration

1 day/s

Who should attend: Stress Management Course

This is a self enrichment course intended for anyone who would like to reduce stress.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Stress Management Training Course

Stress Management Training Course: Introduction

Stress is constant companion in everybody’s life. The thing we don’t understand is that stress can be good for us at times, not only bad. This course (Stress Management Courses, Stress Management Workshop, Stress Management Training) will teach participants how to use the good stress or eustress to our advantage and how to minimise the bad stress. We will teach participants the Three A method of dealing with stress as well as coping methods and relaxation techniques.

Stress Management Training Course (Stress Management Courses, Stress Management Workshop, Stress Management Training) :Course Outline

1. Why is stress so stressful? The dictionary definition defines stress as physical, mental or emotional strain or tension. It’s basically a bell going off in your brain and we can thank our early ancestors for this alert system, although when they were stressing they were running away from a large animal wanting to kill them. You can see how that could be stressful. Our brains have had to adapt and now a situation may not be life threatening but we perceive it to be an uncomfortable situation and because we want to get away from the large animal chasing us, we stress. 2. Is all stress bad? No. The word stress comes from a Latin word meaning ‘distress’, distress is bad stress and we should try to reduce it if it interferes with our ability to work, parent or socialise. Eustress is a modern term meaning ‘good stress’, we don’t always recognise good stress, and it helps us to perform at our peak in whatever we are doing. If we were running away from a large animal wanting to kill us and we cross a powerful river which the animal cannot cross, then we would stand on the opposite bank jumping for joy. Distress caused us to take a risk and cross the river, eustress is the joy we perceive in succeeding. 3. How do I reduce bad stress in my life? The basics remain constant in whatever you want to change in your life, before you can address the specific change you must take care of yourself physically first. Eat properly for enough fuel to outrun the animal, exercise regularly or it’s going to be a short chase for the animal, get eight hours of quality shut eye. Now we can address the specific change we want. 4. What can I do to make a stressful situation easier on myself? There are a wide variety of methods and theories and guides, all discussed in books about stress. At the most basic level there is the triple A approach. The theory is that you have three choices: Alter the situation, avoid the situation or accept the situation. This is subjective because we are unique and there is no ‘one-size-fits-all’ approach. 5. How do I relax in a stressful situation? Firstly, breathe. Slowly and calmly, avoid hyperventilating. Count slowly to ten and as you count tell yourself how you feel more and more relaxed with each count. If you can leave the situation for five minutes, such as a ‘bathroom-break’ – find somewhere where it is quiet and you are alone and then practice guided imagery. You visualise yourself in a calm, beautiful place such as a beach or a forest, then you relax your body bit by bit as you move further into the image. The best thing you can do for bad, unavoidable stress is to form a routine of meditating every night and consciously relaxing.TIP: When you are going to be in a stressful situation you can’t avoid: ·Consciously choose to be in that situation, many people go through a stressful situation and feel powerless because they cannot alter or avoid it, this is false. The power of choice reduces the level of stress; add to this – a positive attitude and positive thinking. ·Establish a support system, if you can take someone with you who does not stress in the same situation, feed off their power and positivity. ·Create a plan – it will give you a sense of control over the situation. ·Know when and where to seek help. It is never a bad idea to ask for professional help with stress. Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant’s lives and have a positive effect on all of them.

Stress Management Training Course: Course Duration

1 day/s

Who should attend: Stress Management Training Course (Stress Management Courses, Stress Management Workshop, Stress Management Training)

This course (Stress Management Courses, Stress Management Workshop, Stress Management Training) is for anyone who wants to reduce stress in their lives.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Office Management Training Course Course

Office Management Training Course Course: Introduction

Office administration and administration support is unquestionably one of the most important departments in any company. This workshop will give participants many new tools and new skill sets to administrate and manage the office.

Office Management Training Course Course :Course Outline

1. Introduction
Topics for discussion
Related topics
Workshop objectives
Pre workshop review

2. Getting organised (1)
E-Mail
Electronic files
Paper trail
Voice mail

3. Getting organised (2)
Organising your workspace
To-do book
Project management techniques

4. Managing time
Managing your available time
Keeping others on track
Maintaining schedules

5. Finishing work on time
Prioritising
Staying on track
Goal setting

6. Special tasks
Planning meetings
Planning large meetings
Arranging travel and accommodation

7. Verbal communication skills
Listening and understanding
Asking questions
Communicating effectively

8. Non-verbal communication
Body language
Body language signals
How you say things

9. Empowering yourself
Being assertive
Resolving conflict
Building consensus
Making decisions

10. Team of two
Working with your manager
Influencing skills
Sticky situations

11. Taking care of body and mind
Ergonomics
Stress management
Heavy workload

12. Topics not discussed
Lessons learned
Completion of action plan
Post workshop overview
Completion of evaluation

Office Management Training Course Course: Course Duration

1 day/s

Who should attend: Office Management Training Course Course

This course is intended for office administrators and office managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Change Management Training Course

Change Management Training Course (Change Management Consultant, Change Management Short Course, Change Management Workshop): Introduction

This course (Change Management Consultant, Change Management Short Course, Change Management Workshop) is aimed at identifying potential successors, to make the handing over of management from one person to another as smooth as possible.

Change Management Training Course (Change Management Consultant, Change Management Short Course, Change Management Workshop) :Course Outline

1. Course Overview

2. What is Change?

3. The Change Cycle
The three phases
Insights

4. Human Reaction to change

5. Pace of Change
Change Trend
Case Study

6. The Four Room Apartment
Framework
Making Connections

7. Dealing with Resistance

8. Adapting to change
Understanding Resiliency
Review

9. Strategies for dealing with Anger
Anger Management
Dealing with angry people

10. Stress Management
Stress Management Techniques
Adjusting your attitude
Recommended Reading List

11. Post Course Assessment
Answer keys
Personal Action plan

Change Management Training Course Course: Course Duration

1 day/s

Who should attend: Change Management Training Course Course

This is a general employee course (Change Management Consultant, Change Management Short Course, Change Management Workshop), also for managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Call Centre Management Course

Call Centre Management Course: Introduction

The turnover rate in call centres is high. This is partly due to bad training in customer care, inefficiency on the part of the agent – through no fault of their own, they are simply not empowered to make decisions and most importantly – abusive customers. We strongly urge companies with call centres to train, train, train their call centre personnel and then train them some more. With our course on call centre management, we deal with abusive clients and give participants the tools to defuse situations. We also look at management and how to empower employees to solve the customers needs.

Call Centre Management Course :Course Outline

1. Call Centre Fundamentals
Establishing a call centre
Setting up the call centre

2. Call Centre Technology
Service and information technology
Call load and staffing

3. Employee Motivation and Monitoring
Employee motivation
Communication with employees
Employee performance evaluation
Employee monitoring tools

4. Employee Management
Reduce turnover
Stress management
Training

5. Customer Management
Customer expectations
Customer relationship management

6. Managing for Excellent Service
Setting service levels
Achieving service levels
Analyzing reports

7. Communicating Information to Executives
Information that executives need
Communicate with executives

Call Centre Management Course: Course Duration

1 day/s

Who should attend: Call Centre Management Course

This is a managerial course for call centre managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Work-Life Balance Course

Work-Life Balance Course: Introduction

The new generation entering business, place a premium on a balanced life. When at work, they are super productive, but they are happiest and most productive when their work and personal lives balance.

Work-Life Balance Course :Course Outline

A healthy balance should be maintained between work and home life. It is important as it increases productivity, it improves mental and physical health and it increases morale. An imbalance could be caused by poor health, absenteeism by oneself or one’s co-workers and burnout. An employee should use the company’s resources to change work conditions to encourage a work-life balance and companies should have resources in place. By offering employees more control over their lives reduces stress to the employee and gains the loyalty and productiveness of workers for the company. Another resource may be the company’s employee assistance program; a good program would offer employees assistance with personal crises, work stress, finances and substance abuse. Knowing how to manage your time between work and home is essential. Most people feel that time is not within their control, however time management teaches skills that become routines which become habits – these are all time saving techniques, for example setting out the following day’s clothes the night before. Learning to say no and being flexible with schedules are also time management techniques. Traditional working style may cause imbalance for some employees, having an alternative way to work could rectify that imbalance and increase productivity. There are several alternatives which the employee and the company could discover together such as telecommuting, job sharing, job redesign and flexi time. Stress is an inevitable part of work life balance; if you don’t have an effective stress management method you could experience lasting psychological and physical damage. It is commonly known that exercise is a great health benefit, but it is also a vital aspect to reducing and managing stress. Being consistent in your exercise routine increases the benefits of this method. we offer a few tips on how this can be achieved: Choose an activity that you will enjoy and repeat consistently. Begin your routine or activity at a slow pace and build up to higher levels so that you don’t tire yourself out. Make your exercise routine a priority, make sure you invest time in your activity and don’t cast it aside for other things on your schedule. In closing, effective stress reduction methods such as exercise and getting ample amounts of sleep help you to balance your work life with your home life while giving priority status to both. 1. Introduction
Workshop objectives

2. Benefits of a healthy balance
Why it’s important
Increased productivity
Improved mental and physical health
Increased morale
Case study

3. Signs of an imbalance
Health risks
Absenteeism
Burnout
Stress
Case study

4. Employer resources
Offer employees more control
Ask employees for suggestions
Employee Assistance Program (EAP)
Reward your staff
Case study

5. Tips in Time management
Urgent/Important matrix
Learn to say No
Stay flexible
80/20 rule
Case study

6. Goal setting
The three P’s
SMART Goals
Visualisation
Prioritising your goals
Case study

7. Optional ways to work
Telecommuting
Job sharing
Job redesign
Flex time
Case study

8. At work
Leave home stress at home
Break up large tasks
Delegate
Set accurate goals
Case study

9. At home
Leave work stress at work
Turn your phone off
Take some “me” time
Maintain your boundaries
Case study

10. Stress management
Exercise
Eating wall
Getting Enough Sleep
Self-Assessment
Case study

11. Working in a home office
Setting up a Home Office
Setting boundaries
Dealing with distractions
Make a schedule and stick to it
Case study

12. Topics not discussed
Lessons learned
Post workshop overview

Work-Life Balance Course: Course Duration

1 day/s

Who should attend: Work-Life Balance Course

This course is intended for anyone interested in self improvement.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Health and Wellness at Work Training

BOTi Essential Course – Health and Wellness at Work Training : Course Introduction

It is a well known fact that  getting enough sleep, eating  healthily and  engaging in regular exercise all lead to a happier you both at home and in the workplace.     This course  includes useful  practical methods such as time management and decluttering  that will help you  achieve   a more balanced state.

In today’s modern workplace employees don’t just work for a pay check.   Most  companies  today not only invest in their employees in terms of skills but also in  respect of their physical and mental health.   Healthy employees make for productive employees.

We tackle several objectives in this course.  From assessing the needs of  employees  to planning a health and wellness program, to implementing the program then finally, how to maintain it.

We will cover the four most common health behaviour programs, such as increasing physical activity, nutrition and weight loss, tobacco cessation and substance abuse treatment.

BOTi Essential Course – Health and Wellness at Work  Training: Course Outline

  • Introduction

Workshop Objectives

  • Health and wellness program

Definition

Productivity

Cost of health care

Cost of Absenteeism

Case study

  • Types of programs

Health behaviours

Health screenings and maintenance

Mental health

Physical Injuries

Case study

  • Health Behaviour programs

Increasing physical activity

Nutrition and weight loss

Tobacco Cessation

Substance Abuse Treatment

Case study

  • Health Screenings and maintenance programs

Preventative care screenings

Cancer screenings

Annual Examinations

Maintenance Programs

Case Study

  • Mental health programs

Stress management

Support groups

Counselling

Awareness and education

Case Study

  • Evaluate the need

Review current and previous programs

Environmental Factors

Common health conditions

Company information for employee health

Case study

  • Planning process

Health and wellness team or committee

Define goals

Budget

Programs and policies

Case study

  • Implementation

Get management support

Test it out

Get the word out

Incentives

Case study

  • A culture of wellness

Accessible Healthy eating options

Give them a break

Alcohol, Drug and Smoke-Free Work Environment

Eliminate Hazards

Case Study

  • Evaluate Results

Check the Results

Employee Satisfaction

Revise plans as necessary

Share Achievements

Case study

  • Topics not discussed

Post workshop overview

 

BOTi Essential Course – Health and Wellness at Work  Training: Course Duration

1 day/s

 

BOTi Essential Course – Health and Wellness at Work Training : Who should attend

This course is intended for anyone who wants to improve their health and wellness at work.

**Quote does not include Any Exam Fees (if applicable)

 

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Don’t delay.  skill up at BOTi today!

Demonstrate an understanding of an entrepreneurial profile

Demonstrate an understanding of an entrepreneurial profile

When you are in the business of turning ideas into profits think seriously about becoming an entrepreneur

(This Unit Standard course is aligned to: Further Education and Training Certificate: New Venture Creation)

SAQA I.D. 66249 NQF Level: NQF Level 04

Unit Standard: 263356

Number of credits:  5

Course Introduction

BOTI offers entrepreneurship courses and business classes for entrepreneurs.  Enroll now on an entrepreneurship training program or book your seat on BOTI’s Unit Standard course: Demonstrate an understanding of an entrepreneurial profile.  BOTI offers business training programmes across South Africa.

Course outline

This unit standard is suitable for those individuals who are required to identify and develop within themselves, the personal characteristics of an entrepreneur that ensure the successful operation of a new venture. The unit standard also introduces the learner to the economic, administrative and behavioural (psycho-social) barriers that contribute to the success in starting and sustaining an enterprise. The learner will develop strategies to work effectively in a group and set personal goals in an entrepreneurial context.

Upon successful completion of this course you will be able to:

  • Describe entrepreneurship.
  • Describe the characteristics of a successful entrepreneur.
  • Develop individual entrepreneurial characteristics.
  • Explain methods to enhance an entrepreneurial profile.

 

Prior learning requirements

It is assumed that the learner has the following knowledge and skills:

  • Communication at NQF Level 3.

 

Unit standard range

  • Group work and group dynamics.
  • Address shortcomings: Skills training, assertiveness training or equivalent programmes.
  • The role of entrepreneurship in social development: Job creation, empowerment, local wealth creation, urbanisation and negation of migrant labour.
  • The individual`s context may include family, community, spaza, organisation or business.
  • Entrepreneurial characteristics include, but are not limited to commitment, energy, need to achieve, tolerance for stress, decisiveness, and ability to deal with failure, ability to identify opportunities, to make informed decisions, ability to manage risk and time management.
  • Aptitude and personality tests. Psycho-social barriers contributing to failure.

 

Course outcomes

  • Develop individual entrepreneurial characteristics.
  • Describe the characteristics of a successful entrepreneur.
  • Explain methods to enhance an entrepreneurial profile.
  • Describe entrepreneurship.

Course duration

3 days

 

Who should attend

This course is aimed at those who wish to expand and improve their entrepreneurial skills.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

BOTI also offers:

Apply the principles of costing and pricing to a business venture

Apply innovative thinking to the development of a small business

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act (Generic Management)

Apply innovative thinking to the development of a small business

Apply innovative thinking to the development of a small business

(This Unit Standard course is aligned to: Further Education and Training Certificate: New Venture Creation)

SAQA I.D. 66249 NQF Level: NQF Level 04

Unit Standard: 114600

Number of credits:  4

Introduction

Enroll now for a small business management course, training course for small business owners or small business course or book your seat now on BOTI’s Unit Standard course: Apply innovative thinking to the development of a small business.  BOTI offers business training programmes across South Africa.

Course outline

This Unit Standard is aimed at providing you with a fundamental understanding of the importance of innovation in business success. You will gain knowledge of specific techniques for releasing creativity in the development a viable business venture.

It will also address the behavioural (psycho-social) barriers that contribute to failure in starting and sustaining an enterprise.

Upon successful completion of this course you will effectively be able to:

  • Develop specific techniques for releasing creativity in developing ideas/opportunities for a new venture.
  • Apply principles and practices of innovation in the development and growth of a new venture.
  • Determine the role of innovation in the development and growth of a new venture.

 

Prior learning requirements

Learners accessing this qualification will have demonstrated competence in Computer Literacy, Mathematical Literacy and Communications at NQF level 3 or equivalent.

 

Unit standard range

  • Thinking Skills and idea generating techniques.
  • Entrepreneurial characteristics include, but are not limited to commitment, energy, need to achieve, tolerance for stress, decisiveness, and ability to deal with failure
  • The individual’s context may include family, community, spaza, organisation or business.
  • Analytical and creative thinking in a business context.

 

Enroll now for a small business management course, training course for small business owners or small business course or book your seat now on BOTI’s Unit Standard course: Apply innovative thinking to the development of a small business.  BOTI offers business training programmes across South Africa.

 

Course outcomes

  • Apply principles and practices of innovation to the development and growth of a new venture
  • Develop specific techniques for releasing creativity in developing ideas/opportunities.
  • Determine the role of innovation in the developmen and growth of a new venture

 

Apply innovative thinking to the development of a small business

SAQA I.D. 66249 NQF Level: NQF Level 04

Unit Standard: 114600

Course duration

3 days

 

Enroll now for a small business management course, training course for small business owners or small business course or book your seat now on BOTI’s Unit Standard course: Apply innovative thinking to the development of a small business.  BOTI offers business training programmes across South Africa.

 

Who should attend: Apply innovative thinking to the development of a small business course

This course is aimed at those who wish to expand and improve their entrepreneurial skills.

 

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers:  Demonstrate the relationship of junior management to other roles

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act (Generic Management)

 

Enroll now for a small business management course, training course for small business owners or small business course or book your seat now on BOTI’s Unit Standard course: Apply innovative thinking to the development of a small business.  BOTI offers business training programmes across South Africa.

 

Telework And Telecommuting Course

Telework And Telecommuting Course: Introduction

There are over 1 billion people who work remotely. The face of the workforce has changed with the advent of the internet. A virtual team could consist of employees of the same company who do their work remotely, only coming in to the office as needed. The more common virtual team is a group of highly experienced individuals who work together on a specific project for a specific company or even for an individual. Remote workers have the benefit of less liability to companies, while the workers have the benefit of no commuting and both entities save money on travel costs. Along with that comes a flexible schedule and more productivity from the remote worker who is self motivated.

Telework And Telecommuting Course :Course Outline

Teleworkers and remote workers are becoming the popular choice with the advancement of technology. In light of this we have developed a workshop for tele and remote workers and those who wish to form a remote team. There are two aspects to telework – you work for a company and have the opportunity to do your work from home, or you freelance your skills and work for many companies at the same time. The skills required to make your home office effective and productive are the same whether you are freelancing or not. We will focus on four aspects to make the home office operational, these skills are also critical if you want to set up a telework team or individual in your company. The character of the remote worker is important; this person must readily accept responsibility and have no issue with being held accountable. This person must be motivated and stay motivated. TIP: Norah Jones is a New York Times bestselling author, her attitude towards her work is a good example of getting things done, especially when you lose your motivation. Most authors will tell you to write between one and five thousand words a day. Norah tells us why, she says that even when she’s writing rubbish, she still writes, because writing is a habit, and a routine. If she gets up and walks away because she’s writing rubbish, she’s broken her habit. The same goes for the freelancer or the remote worker, make your work a habit. Even if its rubbish – it can be fixed before you turn it in, break your habit and it will be ten times harder to get started again. Good remote or teleworkers can recognise and remove bad habits and establish good habits. Time management is very important. Most remote workers have a calendar which is well used. Important days and days when they will not be working are filled in. Once these spaces are filled, they can accurately judge how much time they can spend on each project they have and ensure they meet the deadline for projects. The biggest obstacle to getting the job done is technology – ironically. When the computer hangs and then tells you it has a virus – everything stops. Do have several technical people and a reliable repair shop on your phone. Do use your calendar to communicate with your employer(s) and do make it a priority to inform your employer(s) if a deadline will not be met. With a particularly nasty virus you can also use your calendar to list work you would like the repair shop to retrieve if possible. Communication is the last important skill discussed here. Make sure your communication is formal and proper and be clear and to the point. Do ask for feedback continuously and don’t be discouraged if you don’t get feedback. Ninety percent of the time when that happens, you’re doing what you were paid to do. If you are a freelancer do have a proposal ready for potential employers and if necessary a cover letter specifying your skills. 1. Introduction
Workshop Objectives
Pre workshop review

2. Core skills required
Self-management
Time Management
Organise and planning
Communication skills
Case study

3. Self Management (1)
Solving problems on your own
Being and staying motivated
Don’t abuse freedom
You and only you are accountable
Case study

4. Self – Management (2)
Recognise and remove bad habits
Reflect on mistakes and learn from them
Establish good habits
Be assertive with yourself
Case study

5. Time management (1)
Build a flexible schedule
Identify and remove time wasters
Working with time zones
Using free time wisely
Case study

6. Time Management (2)
Urgent/Important matrix
Setting deadlines
The glass jar
Procrastination
Case study

7. Organising and Planning (1)
Plan for additional stress
When to seek help
Being proactive not reactive
Establish priorities
Case study

8. Organising and Planning (2)
Setting up your home office
Remove Unneeded or distracting items
When technology fails
Develop a normal working day
Case study

9. Communication (1)
Stay in the loop
Use the correct medium
Be clear and to the point
Virtual communication can be Impersonal
Case study

10. Communication (2)
Open and frequent communication
Share your information
Have a collaborative attitude
Setting expectations with family and friends
Case study

11. Additional challenges
Building trust and support
Feeling isolated
Always in the office
Lack of feedback
Case study

12. Topics not discussed
Post workshop overview

Telework And Telecommuting Course: Course Duration

1 day/s

Who should attend: Telework And Telecommuting Course

This course is for managers and employees who work remotely.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Safety In The Workplace Course

Safety In The Workplace Course: Introduction

This course deals with identifying hazards and finding solutions for them and includes ways to make the workplace safe.

Safety In The Workplace Course :Course Outline

Health and safety legislation differs from country to country but all employers who live in countries where there is legislation – which is just about global – are legally obligated to provide a safe working environment for their employees. If employers cannot eliminate the hazard, it must be minimised. There are a number of ways employers can do this such as warning employees about hazards, using chemical sheets, codes, alarms and labels. Employers may also test air samples and provide medical tests and exams when necessary. An up to date record of injuries at work must be kept. Ergonomics improves productivity while decreasing the injury rate by teaching employees to put less strain on their bodies. Ergonomics includes factors like bending from the knees and lifting heavy objects with your legs. We discuss violence in the workplace as pertains to health and safety, we recommend attending the Violence in the Workplace workshop presented by us for a more comprehensive study of workplace violence. Violent behaviour in the workplace accounts for a quarter of work related deaths.TIP: An effective safety plan includes four fundamentals: Analysis: Identify and eliminate or reduce any hazards, reassess this regularly. Involvement: Both employees and managers need to be involved in the safety plan. Maintenance: Keep equipment maintained and train employees how to use them. Training: Train employees on different aspects of safety and hold emergency drills. A safe work environment can only be established if the hazards are known, regular inspections of the workplace are necessary for any changes and to make sure the policies and procedures are being followed. When hazards are identified it is important to prioritise them as immediate, serious or minor. Hazards and deficiencies must be reported, addressed and followed up on. The health and safety policy of the company should include company policy on alcohol and drug addiction. This could include a program or resources for employees and managers who need help. The company policy should include which substances are banned; drug testing parameters and the consequences for violating the policy. Many companies have a no tolerance policy accompanied with drug testing that may mean that if the policy is violated once the employee could be terminated immediately. Other companies send employees for rehabilitation after a first time positive, if the policy is violated a second time the employee is terminated. We end our workshop with a module showing participants how to write a safety plan for their company, including the role of management and of employees and how to make sure that accidents are properly investigated.

Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• program Objectives

Component 2: An Overview
• Work Safety as well as Health Legislations
• Roles & Duties
• Safety Planning

Component 3: Kinds of Hazards
• Computer Workstations
• Ergonomics
• Fire Prevention
• Fitness & Wellness
• Heat Stress
• Stress
• Violence

Component 4: Managers Role
• Promoting & Enforcing Safety Standards
• Corporate Culture
• Responsibilities
• Element of a Health and as well as Safety Program

Component 5: Training
• Reasons for Training
• Orientation
• Definition
• On the Job Training
• Safety Meetings
• Orientation
• Planning as well as Conducting a Training Session

Component 6: Dealing With Stress
• Altering
• Relaxation Techniques
• Utilizing Routines to Reduce Stress
• Avoiding
• Accepting

Component 7: Workplace Violence
• Exactly What is Workplace Violence?
• Identifying
• Addressing
• Implementing a Workplace Harassment Policy

Component 8: Identifying Your business Hazards
• Prioritizing Deficiencies
• Report & Following Up
• Conducting an Inspection

Component 9: Drug & Alcohol Abuse
• For staff members
• For Managers or Supervisors
• When to Address
• Implementing a “”No Tolerance”” Rule

Component 10: Writing the Safety Plan
• Management Involvement
• Responsibility
• worker Involvement
• Follow By Utilizing with Accident Investigations
• Training of staff members

Component 11: Implement the Plan
• Selecting an worker Representative
• Identifying Roles
• Assigning Responsibility
• Follow By Utilizing

Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Key Learnings
• Evaluations as well as Completion Of activity Plans

Safety In The Workplace Course: Course Duration

1 day/s

Who should attend: Safety In The Workplace Course

Safety Officer course, also for employers and employees.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Developing Corporate Behavior Course

Developing Corporate Behavior Course: Introduction

  • Corporate behaviour is a part of the corporate identity.
  • Aligning values, ethics, conduct and behaviour is what makes a business stand out and be a leader in its field.

Developing Corporate Behavior Course :Course Outline

  • This managerial course links back to several previous managerial workshops and managers who have attended these workshops should be seeing the entire picture regarding business identity by now.
  • When the above workshops are taken into consideration with this workshop, a corporate identity emerges.
  • Corporate behaviour is a part of the corporate identity.
  • Aligning values, ethics, conduct and behaviour is what makes a business stand out and be a leader in its field.
  • Behaviour is the way a person acts or behaves in response to stimulation. Behaviour is developed through three major factors: psychology, sociology and anthropology.
  • Psychology applied in a corporate setting would be training, motivation, leadership and stress.
  • Sociology applied in a business setting would be attitude and communication.
  • Lastly, anthropology in corporate behaviour would be understood as comparative values, understanding different cultures and comparative attitudes.
  • Before we can implement corporate behaviour we must understand the categories of behaviour such as the managerial structure which should be clearly defined and managers should be knowledgeable about the department and the company.
  • The corporate values and ethics which should include philanthropy and diversity would be included in its vision statement.
  • Employees should understand their accountability in the corporate behaviour and workplace incidents should be dealt with swiftly and objectively echoing the company’s behaviour.
  • Designing and implementing corporate behaviour is done best with a group planning committee to help set and maintain realistic goals. When hiring new people, hire people you feel will adhere to the corporate behaviour rules.
  • Obviously corporate behaviour will include training employees in the new vision. The corporate behaviour should include team building, communication and efficient conflict resolution.
  • TIP: Although many large and global companies include philanthropy in their budgets, it is a wonderful company building experience to take on a charity and which can include the entire company contributing to this charity. It creates social awareness and bonding between employees. We round off this workshop with a word on auditing the corporate behaviour. Basically this means that positive and ethical behaviour is affirmed throughout the company and incidents are quickly and effectively investigated and solved. Employee feedback is a huge part of corporate behaviour so regular sessions or meetings with a diverse group of employees providing feedback is important.

Workshop objectives

1. Introduction

2. The science of behaviour
Defining behaviour
Psychology
Sociology
Anthropology
Case study

3. Benefits for corporate behaviour
Employee Safety
Conservation of materials
Engagement
Improved employee performance
Case study

4. Most common categories of corporate behaviour
Managerial structure
Values and ethics
Employee accountability
Workplace incidents
Case Study

5. Managerial structure
Clearly defined management
Qualified management team
Obvious advancement path
Transparent grievance procedures
Case study

6. Company values and ethics
Environmental
Charity and community outreach
Integrity
Diversity
Case study

7. Employee accountability
Attitude
Attendance
Honesty
Substance abuse and workplace violence
Case study

8. Workplace Incidents
Safety
Prejudice and discrimination
Vandalism or theft
Harassment or bullying
Case study

9. Designing and implementing
Group planning
Define Preferred Organisational Behaviours
Hiring
Training employees
Case study

10. Corporate team behaviour
Team building
Better communication
Conflict resolution
Loyalty
Case study

11. Auditing corporate behaviour
Affirm ethical behaviour
Investigate and review reported incidents
Determine progress
Get employee feedback and revise
Case study

12. Topics not discussed
Post workshop overview

Developing Corporate Behavior Course: Course Duration

2 day/s

Who should attend: Developing Corporate Behavior Course

This is a general employee course, also for managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Conflict Resolution Training Cape Town, Johannesburg, Gauteng, Durban

Conflict Resolution Course: Introduction

We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management. The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.

Conflict Resolution Course :Course Outline

Wherever two or more people work together, there is bound to be a conflict at some stage. Conflicts in companies are to be expected, this workshop will give you the skills to address these conflicts in a win-win manner, so that everyone is happy with the solution at the end of the day. Our company presents the conflict resolution workshop to overcome conflicts, we strongly advise that you have done one or all of the courses that tie into this workshop. Conflict resolution is a set of skills in solution building and finding common ground to eliminate conflict. We begin with the six phases of the resolution process, which we look at comprehensively and have tasks for students to practice. Now that the process is established we continue to the five styles of resolution, one method we teach is the Thomas-Kilmann method. To summarise the method it consists of five styles of conflict resolution, collaboration, competing (this is often seen as aggressive), compromising (which often has the best result), accommodating (the most passive of resolution styles) and avoiding (avoiding is a passive approach which is typically not effective, but does its uses – such as trivial matters not worth the conflict). We recommence our workshop (Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng) by helping our students adapt the process for all manner of conflicts by neutralizing emotions, setting ground rules, and finding an appropriate place to have a meeting. TIP: Try to keep emotions out of your statements. State feelings and opinions objectively. Make open ended statements by beginning your sentences with “I understand what you’re saying.” Or “I think…” We then carry on with preventing conflict, by examining the root causes, and the cause and effect conflict has on fellow colleagues. We also touch on generating options in this module. By using the skills we were taught in the basic communication workshop, we will teach participants how to build a solution, we will also teach you what the Agreement Form is and how it’s used.

Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• Program Objectives

Component 2: An Introduction to Conflict Resolution
• Comprehending the Conflict Resolution Process
• Exactly what is Conflict?
• Exactly what is Conflict Resolution?

Component 3: The Thomas-Kidman Instrument
• Collaborating
• Competing
• Avoiding
• Compromising
• Accommodating

Component 4: Creating an Effective Atmosphere
• Setting Ground Rules
• Neutralizing Emotions

• Choosing the Time as well as Place

Component 5: Creating Mutual Comprehending
• Exactly What Do We Want?
• Exactly What Do They Want?
• Exactly What Do I Want?

Component 6: concentrating on Individual Needs
• Strengthening Your Partnership
• Finding Common Ground
• Generating Positive Energy as well as Goodwill

Component 7: Getting to the Root Cause
• Identifying the Benefits of Resolution
• Examining Root Causes
• The Significance of Forgiveness
• Making A Cause as well as influence Diagram

Component 8: Generating Options
Do Not• Digging Deeper into Your Options
• Produce, Do Not Evaluate
• Creating Mutual Gain Options as well as Multiple Option Solutions

Component 9: Generating a Solution
• Choosing a Solutions
• Creating Criteria
• Making a Shortlist
• Generating a Plan

Component 10: the Short Version of the Process
• Evaluating the scenario
• Utilizing Individual Process Steps
• Choosing Your Steps
• Creating an activity Plan

Component 11: further Tools
• Stress as well as Anger Management Techniques
• Asking Open Queries
• The Agreement Frame
Concluding

Component 12: Concluding
• Key Learnings
• Wise Men’s words
• Assessment of Parking Area
• Evaluations as well as Completion Of activity Plans

The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.

Conflict management course or conflict resolution skills training

Conflict management course or conflict resolution skills training : Course Duration

1 day/s

Who should attend:Conflict management course or conflict resolution skills training

This Conflict management course or conflict resolution skills training is intended for persons who negotiate regularly.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

 

 

 

 

Call Centre and Customer Service Training Course

Call Centre and Customer Service Training Course Course: Introduction

Calling a call centre and getting poor service will cost any business customers, unfortunately a few call centres have made it seem that all call centres are inefficient and mismanaged. With our course on call centre training, participants will be taught the skills they need to be excellent service representatives.

Call Centre and Customer Service Training Course Course :Course Outline

1. Course Overview

2. Telephone Communication
How you say things
In the Absence of body language

3. Verbal Communication Techniques
Being yourself and sounding your best
Service Image

4. Customers
Defining Customers and Clients
Building relationships

5. Excellence in serving

6. Listening Skills
Attentive listening

7. Asking Questions
Open and closed questions
Questioning techniques

8. Saying No
When to say no
Delivering bad news

9. Phone Sales
Telemarketing
Rapport Building

10. Taking Messages
Effective Messages

11. Staying Out of Voice Mail Jail

12. Closing down the voice

13. Cold and Warm Calling
Cold Calling
Warm Calling

14. Developing a Script
Scripting Techniques
Sample Script

15. Perfecting the Pitch
Making the script yours
Cheat sheets

16. Going Above and Beyond
Fifteen techniques for success
Customise your service

17. Handling Objections

18. Closing the Sale

19. Feelings

20. Changes in the Customer
What the customer wants

21. Negotiation Techniques
Mastering Negotiation Skills
Practicing Negotiation

22. Negotiation Phases
Negotiation made easy

23. High Impact Moments
Making it Count
Case Studies

24. Tips for Challenging Callers
Tips and Tricks
Caller Behaviour

25. Dealing with Difficult Customers
Dealing with problems
Dealing with Vulgarity

26. Phone tag and getting the call-back
Phone tag
Following up

27. Mentoring

28. Reducing Stress

29. Reports
Management Reports
Review
CCA Reports

30. Wrapping up
Questions and Answers
Debrief

31. Final overview
Personal action plan
Recommended Reading
Course Evaluation

Call Centre and Customer Service Training Course Course: Course Duration

2 day/s

Who should attend: Call Centre and Customer Service Training Course Course

This course is intended for those working in customer service.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

Business Succession Planning Course

Business Succession Planning Course: Introduction

Planning for the future is always a wise things to do. Our business succession workshop will help you to identify potential successors and groom them for succession.

Business Succession Planning Course :Course Outline

This managerial course links back to several previous managerial workshops and managers who have attended these workshops should be seeing the entire picture regarding business identity by now. When the above workshops are taken into consideration with this workshop, a corporate identity emerges. Corporate behaviour is a part of the corporate identity. Aligning values, ethics, conduct and behaviour is what makes a business stand out and be a leader in its field. Behaviour is the way a person acts or behaves in response to stimulation. Behaviour is developed through three major factors – psychology, sociology and anthropology. Psychology applied in a corporate setting would be training, motivation, leadership and stress. Sociology applied in a business setting would be attitude and communication. Lastly, anthropology in corporate behaviour would be understood as comparative values, understanding different cultures and comparative attitudes. Before we can implement corporate behaviour we must understand the categories of behaviour such as the managerial structure which should be clearly defined and managers should be knowledgeable about the department and the company. The corporate values and ethics which should include philanthropy and diversity would be included in its vision statement. Employees should understand their accountability in the corporate behaviour and workplace incidents should be dealt with swiftly and objectively echoing the company’s behaviour. Designing and implementing corporate behaviour is done best with a group planning committee to help set and maintain realistic goals. When hiring new people, hire people you feel will adhere to the corporate behaviour rules. Obviously corporate behaviour will include training employees in the new vision. The corporate behaviour should include team building, communication and efficient conflict resolution. TIP: Although many large and global companies include philanthropy in their budgets, it is a wonderful company building experience to take on a charity and which can include the entire company contributing to this charity. It creates social awareness and bonding between employees. We round off this workshop with a word on auditing the corporate behaviour. Basically this means that positive and ethical behaviour is affirmed throughout the company and incidents are quickly and effectively investigated and solved. Employee feedback is a huge part of corporate behaviour so regular sessions or meetings with a diverse group of employees providing feedback is important. 1. Introduction
Workshop objectives

2. Succession planning versus replacement planning
Defining Business succession planning
What is replacement planning?
Differences
Deciding what you need
Case study

3. Preparing for the planning process
How to set parameters for the planning process
Should you establish a committee?
How to gather operational data
Case study

4. Initiating process
Develop a mission statement
Develop a vision statement
Choosing to be a mentor
Case study

5. The SWOT Analysis
Identifying Strengths
Identifying weaknesses
Identifying Opportunities
Identifying threats
Case study

6. Developing the succession plan
Prioritise what the succession plan will address
Set goals and objectives
Develop a strategy for achieving goals
Draft plan
Case study

7. Executing the plan
Assign responsibility and authority
Establish a monitoring system
Identifying paths
Choosing your final approach
Case study

8. Gaining support
Gathering data
Addressing concerns and issues
Evaluating and adapting
Case study

9. Managing the change
Developing a change management plan
Developing a communication plan
Implementing the plans
Providing constructive criticism
Encouraging growth and development
Case study

10. Overcoming roadblocks
Common Obstacles
Re-evaluating goals
Focusing on progress
Case study

11. Reaching the end
How to know when you’ve achieved success
Transitioning
Wrapping it all up
Case study

12. Topics not discussed
Post workshop overview

Business Succession Planning Course: Course Duration

2 day/s

Who should attend: Business Succession Planning Course

This course is intended for Human Resources personnel and managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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