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Become the best Receptionist in town and receive customers with great aplomb! : This course involves:
Reception and Telephone Etiquette Training is key to ensuring that on the ground level the office is run correctly. Some of the qualities of a great receptionist include:
1. Reliable interaction. Naturally, a receptionist needs to have outstanding spoken interaction abilities. Active listening and excellent customer care abilities likewise are a must. A skilled receptionist can link callers and visitors with the ideal staff members, in addition to dealing with fundamental client service issues and demands.
2. Professionalism. As the very first individual your clients, visitors and future workers see, the receptionist has to make a great impression. You neeed somebody on the cutting edge of the coalface who has an expert look and mindset.
3. Multitasking abilities. Receptionists have several obligations, which they need to frequently handle all at once. These might consist of managing inbound calls, evaluating callers and handling call traffic while running a hectic reception location. Receptionists may likewise help other administrative personnel with basic work overflow– or assist with unique tasks that need data processing, information entry and online research study. So your receptionist has to be skilled at handling numerous jobs without getting flustered.
4. Organizational capabilities. Organized individuals establish procedures to keep them on track, even when they encounter the unforeseen. Excellent receptionists reveal a flair and interest in the company. They can access files and telephone number at a moment’s notice and keep a neat workspace.
5. Technical expertise. Any receptionist needs to be comfortable handling phone systems, photo copiers and printers. And the more experience they have, better. Data processing abilities are a must, while familiarity with Excel, desktop publishing, social networks or industry-specific software applications can be essential.
Key outcomes of this course include:
2 days
All delegates will receive:
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Angeline Shongwe – Point 3 Financial Solutions
‘I have benefited by knowing things I didn’t know before. I’ve gained more experience on how to be a receptionist and how to answer the phone in the right way.’
Copyright text 2024 by Business Optimization Training Institute.