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Course Introduction
In a nutshell, the broad definition of emotional intelligence can be summed up as “the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behaviour” (Peter Salovey and John Mayer). The principles of emotional intelligence have been around since the early 20th Century, however, the term was first introduced in 1985 by Wayne Payne. This course will help you gain a better understanding of self-management and self-awareness in terms of your personal and professional life.
Course Outline
Key outcomes of this course include:
Component 1: Starting Out
- Activities to break the ice
- Housekeeping matters and administration
- The parking area
- program objectives
Component 2: Exactly What is Emotional Intelligence
- Self management
- Self regulation
- Empathy
- Self awareness
- Self motivation
Component 3: 4 abilities in Emotional Intelligence
- Understand emotional meanings
- Utilize emotions to facilitate thinking
- How to accurately perceive emotions
- Manage emotions
Component 4: Verbal Communication abilities
- Focused listening
- Asking queries
- Communicating with flexibility and authenticity
Component 5: Non-Verbal Communication abilities
- The Signals You Send to Others
- Body Language
- It Is Not Exactly What You Say, It Is The Manner In Which You Say It
Component 6: Social Management as well as Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Utilizing Language.
Component 7: Tools to Regulate Your Emotions
- observing the Other Side
- Self Management as well as Self Awareness
- Giving in Without Giving Up
Component 8: Gaining Control
- Utilizing Coping Thoughts
- Utilizing Relaxation Techniques
- Bringing it All Together
Component 9: Business methods (I)
- Understand Emotions as well as How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
Component 10: Business methods (II)
- Optimism
- Pessimism
- The Balance Between Optimism & Pessimism
Component 11: Making an influence
- Making A Powerful First Impression
- Assessing a scenario
- Being Zealous without Being Offensive
Component 12: Concluding
- Wise Men’s words
- Assessment of Parking Area
- Key Learnings
- Evaluations as well as Completion Of activity Plans
Who should attend
This course is suitable for those individuals who wish to gain an in-depth understanding of emotional intelligence.
Public Course Schedule and Costs
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