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Quick Look Course Summary:Conflict management and resolution skills training – BOTi Essential Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:ACREDDITED

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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BOTI offers organizational management training, business leadership training and management classes.  Book your seat now on BOTI's Organizational Ethics and Conduct Training course.  BOTI offers business training programmes across South Africa.

Conflict Management & Negotiation Skills Training: Course Introduction

You simply can’t avoid it, if you’re not living in a cave, at some point you’ll need to manage someone’s else’s emotional state. Conflict management and resolution skills should be every working professional’s goal to master.

This is our signature course and will prepare all attendees to management level by preparing and arming them with a variety of resolution styles and approaches

Conflict Management & Negotiation Skills Training: Course Outline

The Conflict Management Training (or  Conflict Management Courses, Conflict Resolution Training, Conflict Management Workshop, Dispute Resolution Training, Conflict Business, Conflict Solutions) outline is as follows:

1. Defining Conflict

What is conflict

Positives and Negatives

2. Types of conflict

3. Open versus Hidden Conflict

4. Spontaneous and Reflective Action

5. Johari Windows

The Johari Window

My Window

Case Study

6. Stages of Conflict

The Five Stages of Conflict

The Conflict Process

Conflict Outcomes

Strategies for Dealing with Conflict

7. Winning versus Negotiated Agreement

8. Conflict Resolution Style Questionnaire



Pro’s and Con’s

9. Communication in Conflict Resolution

The Communication Funnel

Other Obstacles

10. Active Listening

11. Paraphrasing


12. Questions for Resolving Conflict

13. Body Language

14. Seven steps to Conflict Resolution

15. The Conflict/Opportunity Test

Skills test

16. Facilitating Conflict

Facilitation Overview

Venting Emotions

Resolving the Issue

Practical Application

17. Setting Norms

18. Interventions


Different Scenarios

Personal Action Plan

Conflict Management & Negotiation Skills Training: Course Duration

1 day/s

Conflict Management & Negotiation Skills Training Course: Who should attend

This course is intended for those who regularly handle situations that require good negotiatioin skills.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal


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